Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

BOOK A DEMO

Copied

Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 943,991 companies are currently using one or more Contact Center software. Out of these, there are 995,970 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.49% of market share, Zendesk with 8.19% of market share, Agile CRM with 1.96% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,638), Consulting (6,230), Project Management (5,705).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

140

Technologies Tracked

2094078

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Contact Center technologies in 2026

Over 2094078 companies are using Contact Center tools. Wix with 82.49% market share (1727317 customers), Zendesk with 8.19% market share (171504 customers), Agile CRM with 1.96% market share (41093 customers).

Technology

Market Share (Est.)

Customers

Wix

82.49%

1727317

Zendesk

8.19%

171504

Agile CRM

1.96%

41093

Freshworks

1.70%

35701

Salesforce Service Cloud

0.51%

10613

Others

5.15%

107850

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1333137 companies), 20 - 49 employees (320246 companies), 10 - 19 employees (134678 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 995970 (58.34%), United Kingdom with 193477 (11.33%), Canada with 99693 (5.84%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Book a Demo

Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8638), Consulting (6230), Project Management (5705).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1727317	82.49
2	Zendesk	171504	8.19
3	Agile CRM	41093	1.96
4	Freshworks	35701	1.70
5	Salesforce Service Cloud	10613	0.51
6	Mitel	9398	0.45
7	Bitrix24	9359	0.45
8	Genesys PureCloud	9267	0.44
9	Genesys	7344	0.35
10	Zoho Desk	6016	0.29
11	LiveAgent	5967	0.28
12	Wipro	5028	0.24
13	Avaya Contact Center	4804	0.23
14	PICS	4779	0.23
15	Aircall	3436	0.16
16	Five9	3410	0.16
17	Verint	3263	0.16
18	NICE inContact	3033	0.14
19	LogMeIn Rescue	2331	0.11
20	Talkdesk	2277	0.11
21	Genesys Contact Center	1969	0.09
22	Comm100 Live Chat	1843	0.09
23	NewVoiceMedia	1388	0.07
24	Creatio	1344	0.06
25	Avaya CMS	1232	0.06
26	Cisco Finesse	1176	0.06
27	Oracle Service Cloud	1128	0.05
28	Genesys Outbound	1056	0.05
29	LiveOps	1022	0.05
30	Vonage Business	1017	0.05
31	HappyFox	970	0.05
32	Genesys Inbound	965	0.05
33	Helpshift	960	0.05
34	Desk.com Chat	913	0.04
35	Toky	645	0.03
36	Gladly	570	0.03
37	Nextiva	555	0.03
38	Mitel Contact Center Solutions	548	0.03
39	VICIdial	432	0.02
40	Nortel Symposium	404	0.02
41	Twilio Contact Center	392	0.02
42	Zoom Contact Center	361	0.02
43	Dixa	340	0.02
44	Twilio Flex	338	0.02
45	Vocalcom	312	0.01
46	MiContact Center	296	0.01
47	RingCentral Contact Center	295	0.01
48	RingCentral RingCX	278	0.01
49	Avaya Aura Call Center Elite	268	0.01
50	Livevox	239	0.01
51	Clarabridge	229	0.01
52	Genesys PureConnect	218	0.01
53	Oracle TeleSales	208	0.01
54	Manhattan Contact Center	187	0.01
55	Vozy	183	0.01
56	ePowerCenter	182	0.01
57	CallFire	170	0.01
58	Cisco Packaged Contact Center Enterprise	168	0.01
59	Freshcaller	164	0.01
60	Alvaria	157	0.01
61	PlayVox	152	0.01
62	Bright Pattern	149	0.01
63	Netcall	147	0.01
64	Cloudtalk	143	0.01
65	VanillaSoft	121	0.01
66	Vivocha	102	0.00
67	Sharpen	98	0.00
68	Regal	98	0.00
69	UJET	90	0.00
70	Oracle Teleservice	89	0.00
71	Wix Answers	86	0.00
72	PhoneBurner	83	0.00
73	Corizon	82	0.00
74	Ameyo	76	0.00
75	Scorebuddy	72	0.00
76	Aloware	72	0.00
77	CallHub	68	0.00
78	DialMyCalls	65	0.00
79	XCALLY	61	0.00
80	8x8 Virtual Office	57	0.00
81	Magnetic North	56	0.00
82	Xperience	55	0.00
83	Zingtree	53	0.00
84	PanTerra	51	0.00
85	InfoFlo	47	0.00
86	FluentStream	46	0.00
87	Aspect Zipwire	45	0.00
88	Shelf	42	0.00
89	Convoso	42	0.00
90	ProcedureFlow	41	0.00
91	Clarity Connect	41	0.00
92	Avaya Callback Assist	37	0.00
93	Aspect Via	35	0.00
94	Avaya Contact Center Control Manager	34	0.00
95	Sitel	32	0.00
96	XenCALL	29	0.00
97	3CLogic	28	0.00
98	VCC Live	28	0.00
99	prairieFyre	27	0.00
100	CallTools	24	0.00
101	Zent.io	20	0.00
102	uContact	19	0.00
103	Avaya Contact Analyzer	18	0.00
104	USAN	16	0.00
105	Cisco Unified Intelligent Contact Management Enterprise	16	0.00
106	ChaseData	14	0.00
107	SpiceCSM	13	0.00
108	Atos Unify OpenScape Voice	13	0.00
109	CrazyCall	12	0.00
110	Cisco Outbound Option	10	0.00
111	inConcert Contact Center	10	0.00
112	eSpace Contact Center	9	0.00
113	Dezide	9	0.00
114	Click2Coach	9	0.00
115	contactSPACE	9	0.00
116	Newfies-Dialer	8	0.00
117	Ytel Platform	8	0.00
118	Connect First	7	0.00
119	CozTel	7	0.00
120	Zailab	7	0.00
121	InGenius	7	0.00
122	AireContact	6	0.00
123	T-Max Predictive Dialer	6	0.00
124	Nice SmartCenter	6	0.00
125	Ottspott	5	0.00
126	VHT Cloud	5	0.00
127	Callmaker	5	0.00
128	Pims Auto Dialer	5	0.00
129	OneContact CC	4	0.00
130	Autom8 Enterprise	4	0.00
131	Branch Messenger	4	0.00
132	Cross CRM	3	0.00
133	Fenero	3	0.00
134	SalesExec	3	0.00
135	Cingo	2	0.00
136	CallBlitzer	2	0.00
137	CallidusCloud CX	2	0.00
138	PhoneCall	2	0.00
139	CallSquad	2	0.00
140	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.