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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2024, over 861,361 companies are currently using one or more Contact Center software. Out of these, there are 682,856 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 73.99% of market share, Zendesk with 13.00% of market share, Freshworks with 2.68% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (10,555), Consulting (6,885), Project Management (6,451).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

1265421

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Contact Center technologies in 2024

Over 1265421 companies are using Contact Center tools. Wix with 73.99% market share (936317 customers), Zendesk with 13.00% market share (164474 customers), Freshworks with 2.68% market share (33897 customers).

Technology

Market Share (Est.)

Customers

Wix

73.99%

936317

Zendesk

13.00%

164474

Freshworks

2.68%

33897

Agile CRM

2.51%

31719

Salesforce Service Cloud

1.11%

14037

Others

6.72%

84977

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (681521 companies), 20 - 49 employees (193451 companies), 10 - 19 employees (159848 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 682856 (64.15%), United Kingdom with 104067 (9.78%), Canada with 60477 (5.68%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (10555), Consulting (6885), Project Management (6451).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	936317	73.99
2	Zendesk	164474	13.00
3	Freshworks	33897	2.68
4	Agile CRM	31719	2.51
5	Salesforce Service Cloud	14037	1.11
6	Mitel	8638	0.68
7	LiveAgent	7345	0.58
8	Bitrix24	6968	0.55
9	Genesys	5549	0.44
10	Zoho Desk	5256	0.42
11	Wipro	4384	0.35
12	Avaya Contact Center	3945	0.31
13	NICE inContact	3491	0.28
14	PICS	3204	0.25
15	Five9	3085	0.24
16	Genesys PureCloud	3060	0.24
17	LogMeIn Rescue	2661	0.21
18	Aircall	2451	0.19
19	Comm100 Live Chat	2249	0.18
20	Verint	2226	0.18
21	Genesys Contact Center	1383	0.11
22	NewVoiceMedia	1111	0.09
23	Helpshift	1103	0.09
24	Talkdesk	1057	0.08
25	HappyFox	1030	0.08
26	Vonage Business	983	0.08
27	Cisco Finesse	847	0.07
28	Avaya CMS	800	0.06
29	Oracle Service Cloud	788	0.06
30	Desk.com Chat	760	0.06
31	Creatio	712	0.06
32	Genesys Inbound	645	0.05
33	Genesys Outbound	628	0.05
34	Cloudagent	589	0.05
35	Toky	415	0.03
36	Mitel Contact Center Solutions	405	0.03
37	Avaya Aura Call Center Elite	362	0.03
38	VICIdial	358	0.03
39	Nortel Symposium	358	0.03
40	Dixa	340	0.03
41	Nextiva	337	0.03
42	Gladly	314	0.02
43	Twilio Flex	299	0.02
44	Clarabridge	258	0.02
45	Genesys PureConnect	250	0.02
46	MiContact Center	245	0.02
47	RingCentral Contact Center	197	0.02
48	8x8 Virtual Office	196	0.02
49	CallFire	181	0.01
50	Oracle TeleSales	175	0.01
51	ePowerCenter	159	0.01
52	Wix Answers	143	0.01
53	Twilio Contact Center	132	0.01
54	Cisco Packaged Contact Center Enterprise	127	0.01
55	Livevox	119	0.01
56	Vocalcom	117	0.01
57	VanillaSoft	109	0.01
58	Netcall	102	0.01
59	Corizon	98	0.01
60	InGenius	96	0.01
61	Bright Pattern	93	0.01
62	PhoneBurner	91	0.01
63	PlayVox	90	0.01
64	Vivocha	86	0.01
65	Alvaria	86	0.01
66	Freshcaller	85	0.01
67	Oracle Teleservice	79	0.01
68	Manhattan Contact Center	74	0.01
69	UJET	73	0.01
70	DialMyCalls	71	0.01
71	Magnetic North	62	0.00
72	PanTerra	57	0.00
73	Xperience	57	0.00
74	Sharpen	56	0.00
75	Aloware	51	0.00
76	Nectar Desk	50	0.00
77	InfoFlo	45	0.00
78	Sitel	44	0.00
79	VCC Live	43	0.00
80	Zailab	41	0.00
81	XCALLY	40	0.00
82	prairieFyre	37	0.00
83	Shelf	35	0.00
84	Aspect Via	33	0.00
85	ChaseData	32	0.00
86	Clarity Connect	31	0.00
87	Avaya Callback Assist	31	0.00
88	Aspect Zipwire	30	0.00
89	Zingtree	30	0.00
90	Cloudtalk	30	0.00
91	Vozy	27	0.00
92	CallHub	27	0.00
93	Zent.io	23	0.00
94	Avaya Contact Center Control Manager	23	0.00
95	SpiceCSM	22	0.00
96	XenCALL	22	0.00
97	CallTools	20	0.00
98	Scorebuddy	19	0.00
99	contactSPACE	18	0.00
100	Convoso	15	0.00
101	AireContact	14	0.00
102	Branch Messenger	13	0.00
103	Dezide	12	0.00
104	Cisco Outbound Option	12	0.00
105	Avaya Contact Analyzer	12	0.00
106	Atos Unify OpenScape Voice	12	0.00
107	CrazyCall	10	0.00
108	Connect First	10	0.00
109	Newfies-Dialer	10	0.00
110	Ytel Platform	10	0.00
111	T-Max Predictive Dialer	10	0.00
112	Click2Coach	9	0.00
113	Ameyo	9	0.00
114	Ottspott	8	0.00
115	CozTel	8	0.00
116	AuguTech	8	0.00
117	Cross CRM	7	0.00
118	eSpace Contact Center	7	0.00
119	Pims Auto Dialer	7	0.00
120	ProcedureFlow	6	0.00
121	VHT Cloud	5	0.00
122	FluentStream	5	0.00
123	USAN	5	0.00
124	3CLogic	4	0.00
125	Autom8 Enterprise	4	0.00
126	Fenero	4	0.00
127	PhoneCall	4	0.00
128	SolusOne	3	0.00
129	LiveOps	3	0.00
130	Cingo	3	0.00
131	uContact	3	0.00
132	EducationFolder	3	0.00
133	CloudCall	2	0.00
134	OneContact CC	2	0.00
135	Callmaker	2	0.00
136	Track My Leads	2	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	SalesExec	2	0.00
140	CallSquad	2	0.00
141	Nice SmartCenter	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.