Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

2174400

Companies Tracked

Categories related to Contact Center

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Contact Center technologies in 2026

Over 2174400 companies are using Contact Center tools. Wix with 82.23% market share (1788107 customers), Zendesk with 8.43% market share (183388 customers), Agile CRM with 1.89% market share (40990 customers).

Technology

Market Share (Est.)

Customers

  • Wix

    82.23%

    1788107

  • Zendesk

    8.43%

    183388

  • Agile CRM

    1.89%

    40990

  • Freshworks

    1.67%

    36419

  • Genesys PureCloud

    0.62%

    13474

  • Others

    5.15%

    112022

  • Contact Center Customers by Employee Size

    The majority of Contact Center category falls in the company size of 0 - 9 employees (1394778 companies), 20 - 49 employees (320760 companies), 10 - 19 employees (144877 companies).

    Employee Size

    Contact Center Customers by Geography

    Companies using Contact Center technology software are majorly from the United States with 1029284 (58.14%), United Kingdom with 202253 (11.42%), Canada with 102215 (5.77%) customers respectively.

    Customers

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    Company Logo

    Contact Center Customers by Industry

    Top industries that use Contact Center for Marketing (8610), Consulting (6291), Project Management (5695).

    Customers

    Market Share for Top Contact Center Technologies

    Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Wix178810782.23
    2Zendesk1833888.43
    3Agile CRM409901.89
    4Freshworks364191.67
    5Genesys PureCloud134740.62
    6Salesforce Service Cloud119680.55
    7Bitrix2498310.45
    8Mitel94300.43
    9Genesys70980.33
    10LiveAgent64270.30
    11Zoho Desk62320.29
    12PICS50330.23
    13Wipro50070.23
    14Avaya Contact Center48310.22
    15Aircall37100.17
    16Five933620.15
    17Verint32490.15
    18NICE inContact29860.14
    19LogMeIn Rescue24420.11
    20Talkdesk23340.11
    21Comm100 Live Chat19280.09
    22Genesys Contact Center19000.09
    23NewVoiceMedia13880.06
    24Creatio13260.06
    25Avaya CMS12340.06
    26Oracle Service Cloud12000.06
    27Cisco Finesse11790.05
    28Genesys Outbound10450.05
    29HappyFox10270.05
    30LiveOps10070.05
    31Helpshift10040.05
    32Vonage Business9790.05
    33Genesys Inbound9680.04
    34Desk.com Chat9110.04
    35Toky6960.03
    36Mitel Contact Center Solutions5470.03
    37Nextiva5420.02
    38Gladly5210.02
    39VICIdial4350.02
    40Nortel Symposium4050.02
    41Twilio Contact Center3600.02
    42Zoom Contact Center3560.02
    43Twilio Flex3370.02
    44Avaya Aura Call Center Elite3150.01
    45Dixa3020.01
    46MiContact Center2910.01
    47RingCentral RingCX2760.01
    48Vocalcom2750.01
    49RingCentral Contact Center2600.01
    50Livevox2560.01
    51Manhattan Contact Center2550.01
    52Clarabridge2310.01
    53Genesys PureConnect2210.01
    54Oracle TeleSales2090.01
    55ePowerCenter2010.01
    56Vozy1680.01
    57CallFire1680.01
    58Cisco Packaged Contact Center Enterprise1660.01
    59Freshcaller1650.01
    60Alvaria1610.01
    61PlayVox1460.01
    62Bright Pattern1460.01
    63Netcall1460.01
    64Cloudtalk1370.01
    65VanillaSoft1120.01
    66Vivocha980.00
    67Regal980.00
    68Wix Answers940.00
    69Oracle Teleservice890.00
    70Corizon870.00
    71UJET860.00
    72PhoneBurner850.00
    73Sharpen760.00
    74Aloware750.00
    75DialMyCalls680.00
    76Scorebuddy630.00
    778x8 Virtual Office570.00
    78Xperience550.00
    79Magnetic North550.00
    80CallHub500.00
    81Ameyo480.00
    82XCALLY480.00
    83Aspect Zipwire460.00
    84PanTerra450.00
    85InfoFlo430.00
    86Clarity Connect410.00
    87FluentStream400.00
    88Zingtree390.00
    89ProcedureFlow370.00
    90VCC Live370.00
    91Convoso370.00
    92Avaya Callback Assist360.00
    93Avaya Contact Center Control Manager350.00
    94Aspect Via340.00
    95Shelf330.00
    96Sitel280.00
    97prairieFyre270.00
    98CallTools250.00
    99XenCALL250.00
    1003CLogic240.00
    101Zent.io220.00
    102uContact190.00
    103Avaya Contact Analyzer180.00
    104Cisco Unified Intelligent Contact Management Enterprise160.00
    105ChaseData140.00
    106USAN140.00
    107Atos Unify OpenScape Voice140.00
    108CrazyCall110.00
    109Dezide110.00
    110contactSPACE110.00
    111SpiceCSM100.00
    112Cisco Outbound Option100.00
    113Newfies-Dialer90.00
    114eSpace Contact Center90.00
    115Click2Coach90.00
    116Connect First80.00
    117CozTel70.00
    118Zailab70.00
    119T-Max Predictive Dialer70.00
    120inConcert Contact Center70.00
    121Ottspott60.00
    122VHT Cloud60.00
    123Callmaker60.00
    124AireContact60.00
    125Nice SmartCenter60.00
    126Autom8 Enterprise50.00
    127Pims Auto Dialer50.00
    128SalesExec50.00
    129OneContact CC40.00
    130Cross CRM40.00
    131Fenero40.00
    132Ytel Platform40.00
    133Branch Messenger40.00
    134Cingo30.00
    135PhoneCall30.00
    136Scopedesk20.00
    137InGenius20.00
    138CallBlitzer20.00
    139CallidusCloud CX20.00
    140CallSquad20.00
    141Smartz Solutions20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Contact Center software market leaders?

    Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

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    How many companies use Contact Center software these days?

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    Which company has the most significant market share in the Contact Center software space?

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    What are the top industries that usually use Contact Center softwares?

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