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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 965,731 companies are currently using one or more Contact Center software. Out of these, there are 1,029,284 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.23% of market share, Zendesk with 8.43% of market share, Agile CRM with 1.89% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,610), Consulting (6,291), Project Management (5,695).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

2174400

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Contact Center technologies in 2026

Over 2174400 companies are using Contact Center tools. Wix with 82.23% market share (1788107 customers), Zendesk with 8.43% market share (183388 customers), Agile CRM with 1.89% market share (40990 customers).

Technology

Market Share (Est.)

Customers

Wix

82.23%

1788107

Zendesk

8.43%

183388

Agile CRM

1.89%

40990

Freshworks

1.67%

36419

Genesys PureCloud

0.62%

13474

Others

5.15%

112022

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1394778 companies), 20 - 49 employees (320760 companies), 10 - 19 employees (144877 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1029284 (58.14%), United Kingdom with 202253 (11.42%), Canada with 102215 (5.77%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8610), Consulting (6291), Project Management (5695).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1788107	82.23
2	Zendesk	183388	8.43
3	Agile CRM	40990	1.89
4	Freshworks	36419	1.67
5	Genesys PureCloud	13474	0.62
6	Salesforce Service Cloud	11968	0.55
7	Bitrix24	9831	0.45
8	Mitel	9430	0.43
9	Genesys	7098	0.33
10	LiveAgent	6427	0.30
11	Zoho Desk	6232	0.29
12	PICS	5033	0.23
13	Wipro	5007	0.23
14	Avaya Contact Center	4831	0.22
15	Aircall	3710	0.17
16	Five9	3362	0.15
17	Verint	3249	0.15
18	NICE inContact	2986	0.14
19	LogMeIn Rescue	2442	0.11
20	Talkdesk	2334	0.11
21	Comm100 Live Chat	1928	0.09
22	Genesys Contact Center	1900	0.09
23	NewVoiceMedia	1388	0.06
24	Creatio	1326	0.06
25	Avaya CMS	1234	0.06
26	Oracle Service Cloud	1200	0.06
27	Cisco Finesse	1179	0.05
28	Genesys Outbound	1045	0.05
29	HappyFox	1027	0.05
30	LiveOps	1007	0.05
31	Helpshift	1004	0.05
32	Vonage Business	979	0.05
33	Genesys Inbound	968	0.04
34	Desk.com Chat	911	0.04
35	Toky	696	0.03
36	Mitel Contact Center Solutions	547	0.03
37	Nextiva	542	0.02
38	Gladly	521	0.02
39	VICIdial	435	0.02
40	Nortel Symposium	405	0.02
41	Twilio Contact Center	360	0.02
42	Zoom Contact Center	356	0.02
43	Twilio Flex	337	0.02
44	Avaya Aura Call Center Elite	315	0.01
45	Dixa	302	0.01
46	MiContact Center	291	0.01
47	RingCentral RingCX	276	0.01
48	Vocalcom	275	0.01
49	RingCentral Contact Center	260	0.01
50	Livevox	256	0.01
51	Manhattan Contact Center	255	0.01
52	Clarabridge	231	0.01
53	Genesys PureConnect	221	0.01
54	Oracle TeleSales	209	0.01
55	ePowerCenter	201	0.01
56	Vozy	168	0.01
57	CallFire	168	0.01
58	Cisco Packaged Contact Center Enterprise	166	0.01
59	Freshcaller	165	0.01
60	Alvaria	161	0.01
61	PlayVox	146	0.01
62	Bright Pattern	146	0.01
63	Netcall	146	0.01
64	Cloudtalk	137	0.01
65	VanillaSoft	112	0.01
66	Vivocha	98	0.00
67	Regal	98	0.00
68	Wix Answers	94	0.00
69	Oracle Teleservice	89	0.00
70	Corizon	87	0.00
71	UJET	86	0.00
72	PhoneBurner	85	0.00
73	Sharpen	76	0.00
74	Aloware	75	0.00
75	DialMyCalls	68	0.00
76	Scorebuddy	63	0.00
77	8x8 Virtual Office	57	0.00
78	Xperience	55	0.00
79	Magnetic North	55	0.00
80	CallHub	50	0.00
81	Ameyo	48	0.00
82	XCALLY	48	0.00
83	Aspect Zipwire	46	0.00
84	PanTerra	45	0.00
85	InfoFlo	43	0.00
86	Clarity Connect	41	0.00
87	FluentStream	40	0.00
88	Zingtree	39	0.00
89	ProcedureFlow	37	0.00
90	VCC Live	37	0.00
91	Convoso	37	0.00
92	Avaya Callback Assist	36	0.00
93	Avaya Contact Center Control Manager	35	0.00
94	Aspect Via	34	0.00
95	Shelf	33	0.00
96	Sitel	28	0.00
97	prairieFyre	27	0.00
98	CallTools	25	0.00
99	XenCALL	25	0.00
100	3CLogic	24	0.00
101	Zent.io	22	0.00
102	uContact	19	0.00
103	Avaya Contact Analyzer	18	0.00
104	Cisco Unified Intelligent Contact Management Enterprise	16	0.00
105	ChaseData	14	0.00
106	USAN	14	0.00
107	Atos Unify OpenScape Voice	14	0.00
108	CrazyCall	11	0.00
109	Dezide	11	0.00
110	contactSPACE	11	0.00
111	SpiceCSM	10	0.00
112	Cisco Outbound Option	10	0.00
113	Newfies-Dialer	9	0.00
114	eSpace Contact Center	9	0.00
115	Click2Coach	9	0.00
116	Connect First	8	0.00
117	CozTel	7	0.00
118	Zailab	7	0.00
119	T-Max Predictive Dialer	7	0.00
120	inConcert Contact Center	7	0.00
121	Ottspott	6	0.00
122	VHT Cloud	6	0.00
123	Callmaker	6	0.00
124	AireContact	6	0.00
125	Nice SmartCenter	6	0.00
126	Autom8 Enterprise	5	0.00
127	Pims Auto Dialer	5	0.00
128	SalesExec	5	0.00
129	OneContact CC	4	0.00
130	Cross CRM	4	0.00
131	Fenero	4	0.00
132	Ytel Platform	4	0.00
133	Branch Messenger	4	0.00
134	Cingo	3	0.00
135	PhoneCall	3	0.00
136	Scopedesk	2	0.00
137	InGenius	2	0.00
138	CallBlitzer	2	0.00
139	CallidusCloud CX	2	0.00
140	CallSquad	2	0.00
141	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.