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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 1,011,982 companies are currently using one or more Contact Center software. Out of these, there are 1,015,260 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.66% of market share, Zendesk with 8.43% of market share, Agile CRM with 1.91% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,136), Consulting (6,551), Project Management (5,980).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

140

Technologies Tracked

2184538

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Lead Capture

Top 5 Contact Center technologies in 2026

Over 2184538 companies are using Contact Center tools. Wix with 82.66% market share (1805810 customers), Zendesk with 8.43% market share (184227 customers), Agile CRM with 1.91% market share (41616 customers).

Technology

Market Share (Est.)

Customers

Wix

82.66%

1805810

Zendesk

8.43%

184227

Agile CRM

1.91%

41616

Freshworks

1.67%

36537

Salesforce Service Cloud

0.56%

12335

Others

4.76%

104013

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1378070 companies), 20 - 49 employees (335754 companies), 10 - 19 employees (130890 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1015260 (57.60%), United Kingdom with 205474 (11.66%), Canada with 102676 (5.83%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9136), Consulting (6551), Project Management (5980).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1805810	82.66
2	Zendesk	184227	8.43
3	Agile CRM	41616	1.91
4	Freshworks	36537	1.67
5	Salesforce Service Cloud	12335	0.56
6	Bitrix24	9921	0.45
7	Mitel	9415	0.43
8	Genesys	7161	0.33
9	LiveAgent	7051	0.32
10	Zoho Desk	6120	0.28
11	Wipro	4999	0.23
12	Avaya Contact Center	4781	0.22
13	PICS	4679	0.21
14	Genesys PureCloud	4533	0.21
15	Aircall	3689	0.17
16	Five9	3375	0.15
17	Verint	3304	0.15
18	NICE inContact	3016	0.14
19	LogMeIn Rescue	2481	0.11
20	Talkdesk	2075	0.09
21	Comm100 Live Chat	2057	0.09
22	Genesys Contact Center	1851	0.08
23	NewVoiceMedia	1382	0.06
24	Creatio	1303	0.06
25	Avaya CMS	1229	0.06
26	Cisco Finesse	1169	0.05
27	Oracle Service Cloud	1115	0.05
28	Vonage Business	1062	0.05
29	HappyFox	1020	0.05
30	Helpshift	1017	0.05
31	Genesys Outbound	984	0.05
32	Genesys Inbound	936	0.04
33	Desk.com Chat	900	0.04
34	LiveOps	851	0.04
35	Toky	701	0.03
36	Mitel Contact Center Solutions	557	0.03
37	Nextiva	506	0.02
38	Gladly	505	0.02
39	VICIdial	423	0.02
40	Nortel Symposium	405	0.02
41	Twilio Contact Center	383	0.02
42	Dixa	368	0.02
43	Twilio Flex	343	0.02
44	Zoom Contact Center	336	0.02
45	Avaya Aura Call Center Elite	300	0.01
46	RingCentral RingCX	289	0.01
47	MiContact Center	274	0.01
48	Livevox	240	0.01
49	RingCentral Contact Center	238	0.01
50	Clarabridge	237	0.01
51	Genesys PureConnect	225	0.01
52	Vocalcom	215	0.01
53	Oracle TeleSales	207	0.01
54	ePowerCenter	206	0.01
55	Cisco Packaged Contact Center Enterprise	171	0.01
56	Vozy	166	0.01
57	Freshcaller	162	0.01
58	Alvaria	158	0.01
59	Bright Pattern	148	0.01
60	PlayVox	147	0.01
61	Netcall	143	0.01
62	8x8 Virtual Office	123	0.01
63	CallFire	120	0.01
64	VanillaSoft	114	0.01
65	Cloudtalk	114	0.01
66	Regal	94	0.00
67	Wix Answers	93	0.00
68	PhoneBurner	91	0.00
69	Corizon	90	0.00
70	Oracle Teleservice	88	0.00
71	Manhattan Contact Center	84	0.00
72	Vivocha	83	0.00
73	UJET	81	0.00
74	Aloware	80	0.00
75	DialMyCalls	67	0.00
76	Sharpen	66	0.00
77	Xperience	64	0.00
78	Magnetic North	57	0.00
79	Scorebuddy	50	0.00
80	Aspect Zipwire	46	0.00
81	XCALLY	46	0.00
82	Clarity Connect	42	0.00
83	Zingtree	42	0.00
84	InfoFlo	40	0.00
85	PanTerra	38	0.00
86	VCC Live	37	0.00
87	Avaya Callback Assist	37	0.00
88	FluentStream	36	0.00
89	Aspect Via	34	0.00
90	Avaya Contact Center Control Manager	33	0.00
91	CallHub	32	0.00
92	Convoso	32	0.00
93	prairieFyre	28	0.00
94	CallTools	27	0.00
95	XenCALL	24	0.00
96	Sitel	24	0.00
97	Shelf	20	0.00
98	Zent.io	19	0.00
99	uContact	19	0.00
100	Avaya Contact Analyzer	17	0.00
101	Cisco Unified Intelligent Contact Management Enterprise	17	0.00
102	ProcedureFlow	14	0.00
103	contactSPACE	12	0.00
104	Atos Unify OpenScape Voice	12	0.00
105	Dezide	11	0.00
106	T-Max Predictive Dialer	11	0.00
107	Newfies-Dialer	10	0.00
108	SpiceCSM	10	0.00
109	ChaseData	10	0.00
110	Cisco Outbound Option	10	0.00
111	Click2Coach	9	0.00
112	Ytel Platform	9	0.00
113	Connect First	8	0.00
114	eSpace Contact Center	8	0.00
115	CrazyCall	7	0.00
116	CozTel	7	0.00
117	AireContact	7	0.00
118	Nice SmartCenter	7	0.00
119	Zailab	6	0.00
120	Ameyo	6	0.00
121	VHT Cloud	5	0.00
122	Callmaker	5	0.00
123	Fenero	4	0.00
124	Pims Auto Dialer	4	0.00
125	SalesExec	4	0.00
126	Branch Messenger	4	0.00
127	Ottspott	3	0.00
128	OneContact CC	3	0.00
129	Cross CRM	3	0.00
130	Autom8 Enterprise	3	0.00
131	PhoneCall	3	0.00
132	CallSquad	3	0.00
133	inConcert Contact Center	3	0.00
134	InGenius	2	0.00
135	Cingo	2	0.00
136	CallBlitzer	2	0.00
137	3CLogic	2	0.00
138	EducationFolder	2	0.00
139	USAN	2	0.00
140	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.