Question 1

What are the different markets in which
        Zendesk and
        Agile CRM compete against each other?

Accepted Answer

Zendesk and
        Agile CRM compete against each other in
        the Contact Center, Analytics, Auto Dialer, Call Tracking, Communication.

Question 2

How does the market share of
        Zendesk
        and Agile CRM compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.77%
        market share in comparison to
        Agile CRM’s
        2.03%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Agile CRM holds the
        3rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Agile CRM in the
        Contact Center segment?

Accepted Answer

Zendesk has
        180,346 customers and
        Agile CRM has
        41,685 customers in the
        Contact Center
        segment. Zendesk has
        138661 more customers than
        Agile CRM in this category.

Question 4

What are the countries in which
        Zendesk and
        Agile CRM has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Agile CRM has more customers in United States, United Kingdom and India.

Zendesk Vs Agile CRM : In-Depth Comparison

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Comparing the customer bases of Zendesk and Agile CRM

Comparing the market share of Zendesk and Agile CRM

Compare Zendesk vs Agile CRM customers by geography

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