Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
5563
Market Share (Est.)
0.44%
Ranking
#9
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 937753 | 73.95% | Genesys vs Wix |
| Zendesk | 166487 | 13.13% | Genesys vs Zendesk |
| Freshworks | 33684 | 2.66% | Genesys vs Freshworks |
| Agile CRM | 31749 | 2.50% | Genesys vs Agile CRM |
| Salesforce Service Cloud | 14100 | 1.11% | Genesys vs Salesforce Service Cloud |
| Mitel | 8683 | 0.68% | Genesys vs Mitel |
| LiveAgent | 7609 | 0.60% | Genesys vs LiveAgent |
| Bitrix24 | 7021 | 0.55% | Genesys vs Bitrix24 |
| Zoho Desk | 5243 | 0.41% | Genesys vs Zoho Desk |
| Wipro | 4390 | 0.35% | Genesys vs Wipro |
| Avaya Contact Center | 3961 | 0.31% | Genesys vs Avaya Contact Center |
| NICE inContact | 3446 | 0.27% | Genesys vs NICE inContact |
| PICS | 3195 | 0.25% | Genesys vs PICS |
| Five9 | 3078 | 0.24% | Genesys vs Five9 |
| Genesys PureCloud | 3021 | 0.24% | Genesys vs Genesys PureCloud |
| LogMeIn Rescue | 2675 | 0.21% | Genesys vs LogMeIn Rescue |
| Aircall | 2447 | 0.19% | Genesys vs Aircall |
| Comm100 Live Chat | 2266 | 0.18% | Genesys vs Comm100 Live Chat |
| Verint | 2219 | 0.17% | Genesys vs Verint |
| Genesys Contact Center | 1414 | 0.11% | Genesys vs Genesys Contact Center |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
Genesys vs Wix
Genesys vs Zendesk
Genesys vs Freshworks
Genesys vs Agile CRM
Genesys vs Salesforce Service Cloud
Genesys vs Mitel
Genesys vs LiveAgent
Genesys vs Bitrix24
Customers of Genesys
Around the world in 2024, over 5561 companies have started using Genesys as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| PGNiG | 10,000+ | Warsaw | Mazovia | Poland |   |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States |   |
| Grupo Financiero Banorte SAB de CV | 10,000+ | Monterrey | Nuevo Leon | Mexico | |
| Government Of Ontario | 10,000+ | Toronto | Ontario | Canada | |
| Maytag | 10,000+ | Benton Harbor | Michigan | United States | |
| Hong Leong Financial Group Bhd | 10,000+ | Kuala Lumpur | Kuala Lumpur | Malaysia | |
| Hartford Financial Services | 10,000+ | Hartford | Connecticut | United States | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| University Of Phoenix | 5,000 - 9,999 | Phoenix | Arizona | United States | |
| Allied Bank | 5,000 - 9,999 | Lahore | Punjab | Pakistan | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Contact Center are Insurance (203), Cloud Services (195), Managed Services (165).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1124 companies), 10,000+ employees (821 companies), 100 - 249 employees (763 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for contact-center are the United States with 2529(57.79%), Australia with 359(8.20%), United Kingdom with 356(8.14%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Freshworks.
What is Genesys customer distribution based on company size?
What is Genesys market share in the contact-center?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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