Twilio Flex
Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.
Market Share of Twilio Flex
Current Customer(s)
370
Market Share (Est.)
0.02%
Ranking
#44
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1665873 | 81.34% | Twilio Flex vs Wix |
| Zendesk | 177977 | 8.69% | Twilio Flex vs Zendesk |
| Agile CRM | 41670 | 2.03% | Twilio Flex vs Agile CRM |
| Freshworks | 37148 | 1.81% | Twilio Flex vs Freshworks |
| Salesforce Service Cloud | 12924 | 0.63% | Twilio Flex vs Salesforce Service Cloud |
| Mitel | 11852 | 0.58% | Twilio Flex vs Mitel |
| Bitrix24 | 9634 | 0.47% | Twilio Flex vs Bitrix24 |
| Genesys | 7939 | 0.39% | Twilio Flex vs Genesys |
| LiveAgent | 7064 | 0.34% | Twilio Flex vs LiveAgent |
| Wipro | 6251 | 0.31% | Twilio Flex vs Wipro |
| Zoho Desk | 6208 | 0.30% | Twilio Flex vs Zoho Desk |
| Avaya Contact Center | 6004 | 0.29% | Twilio Flex vs Avaya Contact Center |
| PICS | 4357 | 0.21% | Twilio Flex vs PICS |
| Aircall | 3744 | 0.18% | Twilio Flex vs Aircall |
| Verint | 3742 | 0.18% | Twilio Flex vs Verint |
| Genesys PureCloud | 3658 | 0.18% | Twilio Flex vs Genesys PureCloud |
| Five9 | 3548 | 0.17% | Twilio Flex vs Five9 |
| NICE inContact | 3056 | 0.15% | Twilio Flex vs NICE inContact |
| LogMeIn Rescue | 2586 | 0.13% | Twilio Flex vs LogMeIn Rescue |
| Comm100 Live Chat | 2088 | 0.10% | Twilio Flex vs Comm100 Live Chat |
Popular Comparisons
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
Twilio Flex vs Wix
Twilio Flex vs Zendesk
Twilio Flex vs Agile CRM
Twilio Flex vs Freshworks
Twilio Flex vs Salesforce Service Cloud
Twilio Flex vs Mitel
Twilio Flex vs Bitrix24
Twilio Flex vs Genesys
Customers of Twilio Flex
Around the world in 2025, over 367 companies have started using Twilio Flex as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Education | 10,000+ | East Melbourne | Victoria | Australia |     |
| HGS | 10,000+ | Chicago | Illinois | United States | |
| Softtek | 10,000+ | Monterrey | Nuevo Leon | Mexico | |
| Universidad Iberoamericana | 10,000+ | Mexico City | Mexico City | Mexico | |
| Ford Motor Company | 10,000+ | Dearborn | Michigan | United States | |
| Tata Consultancy Services | 10,000+ | Mumbai | Maharashtra | India | |
| SONAE | 10,000+ | Porto | Porto | Portugal | |
| Insight Global | 10,000+ | Atlanta | Georgia | United States | |
| HCLTech | 10,000+ | Noida | Uttar Pradesh | India | |
| Delivery Hero | 10,000+ | Berlin | Berlin | Germany | |
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Twilio Flex Customers by Products and Services
The top three products and services offering customers that use Twilio Flex for Contact Center are Digital Transformation (19), Cloud Services (14), Technology (12).
Customers
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Twilio Flex Customers by Employee Size
The majority of Twilio Flex's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (65 companies), 10,000+ employees (61 companies), 100 - 249 employees (58 companies).
Employee Size
Twilio Flex Customers by Geography
The top three geographies of Twilio Flex for contact-center are the United States with 170(51.20%), Australia with 63(18.98%), United Kingdom with 37(11.14%) customers respectively.
Customers
Employees of Twilio Flex
Also see other Products/Services by Twilio Flex in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Twilio Flex competitors?
Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Agile CRM.
What is Twilio Flex customer distribution based on company size?
What is Twilio Flex market share in the contact-center?
What are the top countries that use Twilio Flex?
What are the top industries that use Twilio Flex?
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