Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
3060
Market Share (Est.)
0.24%
Ranking
#16
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 73.99%, Zendesk with 13.00%, Freshworks with 2.68% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 73.99%, Zendesk with 13.00%, Freshworks with 2.68% market share.
Genesys PureCloud vs Wix
Genesys PureCloud vs Zendesk
Genesys PureCloud vs Freshworks
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Genesys PureCloud vs Bitrix24
Customers of Genesys PureCloud
Around the world in 2024, over 3059 companies have started using Genesys PureCloud as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| General Electric Company | 10,000+ | Boston | Massachusetts | United States |     |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
| Blue Cross Blue Shield of Illinois | 10,000+ | Chicago | Illinois | United States | |
| Webhelp | 10,000+ | Paris | Ile-de-France | France | |
| Cathay Pacific Airways | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Adobe, Inc. | 10,000+ | San Jose | California | United States | |
| Flight Centre | 10,000+ | Brisbane | Queensland | Australia | |
| StarTek | 10,000+ | Greenwood Village | Colorado | United States | |
| Delaware North Companies Inc | 10,000+ | Buffalo | New York | United States | |
| Gruma SAB de CV | 10,000+ | San Pedro Garza Garcia | Nuevo Leon | Mexico | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Contact Center are Insurance (73), Cloud Services (61), Managed Services (58).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the contact-center category fall in the company size of 100 - 249 employees (505 companies), 1,000 - 4,999 employees (478 companies), 20 - 49 employees (371 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for contact-center are the United States with 1321(52.34%), Australia with 395(15.65%), United Kingdom with 345(13.67%) customers respectively.
Customers
Employees of Genesys PureCloud
Also see other Products/Services by Genesys PureCloud in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Wix Genesys PureCloud vs Zendesk Genesys PureCloud vs Freshworks.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the contact-center?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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