Cisco Finesse
Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.
Market Share of Cisco Finesse
Current Customer(s)
856
Market Share (Est.)
0.07%
Ranking
#26
Top Competitors and Alternatives of Cisco Finesse
The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 937753 | 73.95% | Cisco Finesse vs Wix |
| Zendesk | 166487 | 13.13% | Cisco Finesse vs Zendesk |
| Freshworks | 33684 | 2.66% | Cisco Finesse vs Freshworks |
| Agile CRM | 31749 | 2.50% | Cisco Finesse vs Agile CRM |
| Salesforce Service Cloud | 14100 | 1.11% | Cisco Finesse vs Salesforce Service Cloud |
| Mitel | 8683 | 0.68% | Cisco Finesse vs Mitel |
| LiveAgent | 7609 | 0.60% | Cisco Finesse vs LiveAgent |
| Bitrix24 | 7021 | 0.55% | Cisco Finesse vs Bitrix24 |
| Genesys | 5563 | 0.44% | Cisco Finesse vs Genesys |
| Zoho Desk | 5243 | 0.41% | Cisco Finesse vs Zoho Desk |
| Wipro | 4390 | 0.35% | Cisco Finesse vs Wipro |
| Avaya Contact Center | 3961 | 0.31% | Cisco Finesse vs Avaya Contact Center |
| NICE inContact | 3446 | 0.27% | Cisco Finesse vs NICE inContact |
| PICS | 3195 | 0.25% | Cisco Finesse vs PICS |
| Five9 | 3078 | 0.24% | Cisco Finesse vs Five9 |
| Genesys PureCloud | 3021 | 0.24% | Cisco Finesse vs Genesys PureCloud |
| LogMeIn Rescue | 2675 | 0.21% | Cisco Finesse vs LogMeIn Rescue |
| Aircall | 2447 | 0.19% | Cisco Finesse vs Aircall |
| Comm100 Live Chat | 2266 | 0.18% | Cisco Finesse vs Comm100 Live Chat |
| Verint | 2219 | 0.17% | Cisco Finesse vs Verint |
Popular Comparisons
Top Competitors and Alternatives of Cisco Finesse
The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
Cisco Finesse vs Wix
Cisco Finesse vs Zendesk
Cisco Finesse vs Freshworks
Cisco Finesse vs Agile CRM
Cisco Finesse vs Salesforce Service Cloud
Cisco Finesse vs Mitel
Cisco Finesse vs LiveAgent
Cisco Finesse vs Bitrix24
Customers of Cisco Finesse
Around the world in 2024, over 856 companies have started using Cisco Finesse as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Roche Holding AG | 10,000+ | Basel | Basel-City | Switzerland |     |
| Amgen Worldwide Holdings B.V. | 50 - 99 | Thousand Oaks | California | United States | |
| Akron Children's Hospital | 5,000 - 9,999 | Akron | Ohio | United States | |
| Alameda Alliance For Health | 250 - 499 | Alameda | California | United States | |
| Wipro Ltd | 10,000+ | Bengaluru | Karnataka | India | |
| Amgen, Inc. | 10,000+ | Thousand Oaks | California | United States | |
| McKesson Corporation | 10,000+ | Irving | Texas | United States | |
| Salesforce | 10,000+ | San Francisco | California | United States | |
| FactSet Research Systems Inc. | 10,000+ | Norwalk | Connecticut | United States | |
| Insight Enterprises, Inc. | 10,000+ | Tempe | Arizona | United States | |
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Cisco Finesse Customers by Products and Services
The top three products and services offering customers that use Cisco Finesse for Contact Center are Cloud Services (47), Managed Services (43), Continuing Education (34).
Customers
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Cisco Finesse Customers by Employee Size
The majority of Cisco Finesse's customers for the contact-center category fall in the company size of 10,000+ employees (241 companies), 1,000 - 4,999 employees (215 companies), 5,000 - 9,999 employees (88 companies).
Employee Size
Cisco Finesse Customers by Geography
The top three geographies of Cisco Finesse for contact-center are the United States with 578(74.29%), Canada with 47(6.04%), United Kingdom with 43(5.53%) customers respectively.
Customers
Employees of Cisco Finesse
Also see other Products/Services by Cisco Finesse in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Cisco Finesse competitors?
Cisco Finesse’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Cisco Finesse competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Finesse and 40,000 other technologies on the internet. You can also compare Cisco Finesse and its feature with top competitors here : Cisco Finesse vs Wix Cisco Finesse vs Zendesk Cisco Finesse vs Freshworks.
What is Cisco Finesse customer distribution based on company size?
What is Cisco Finesse market share in the contact-center?
What are the top countries that use Cisco Finesse?
What are the top industries that use Cisco Finesse?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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