VICIdial
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email an...Read more
Market Share of VICIdial
Current Customer(s)
358
Market Share (Est.)
0.03%
Ranking
#38
Top Competitors and Alternatives of VICIdial
The top three of VICIdial’s competitors in the Contact Center category are Wix with 73.99%, Zendesk with 13.00%, Freshworks with 2.68% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 936317 | 73.99% | VICIdial vs Wix |
| Zendesk | 164474 | 13.00% | VICIdial vs Zendesk |
| Freshworks | 33897 | 2.68% | VICIdial vs Freshworks |
| Agile CRM | 31719 | 2.51% | VICIdial vs Agile CRM |
| Salesforce Service Cloud | 14037 | 1.11% | VICIdial vs Salesforce Service Cloud |
| Mitel | 8638 | 0.68% | VICIdial vs Mitel |
| LiveAgent | 7345 | 0.58% | VICIdial vs LiveAgent |
| Bitrix24 | 6968 | 0.55% | VICIdial vs Bitrix24 |
| Genesys | 5549 | 0.44% | VICIdial vs Genesys |
| Zoho Desk | 5256 | 0.42% | VICIdial vs Zoho Desk |
| Wipro | 4384 | 0.35% | VICIdial vs Wipro |
| Avaya Contact Center | 3945 | 0.31% | VICIdial vs Avaya Contact Center |
| NICE inContact | 3491 | 0.28% | VICIdial vs NICE inContact |
| PICS | 3204 | 0.25% | VICIdial vs PICS |
| Five9 | 3085 | 0.24% | VICIdial vs Five9 |
| Genesys PureCloud | 3060 | 0.24% | VICIdial vs Genesys PureCloud |
| LogMeIn Rescue | 2661 | 0.21% | VICIdial vs LogMeIn Rescue |
| Aircall | 2451 | 0.19% | VICIdial vs Aircall |
| Comm100 Live Chat | 2249 | 0.18% | VICIdial vs Comm100 Live Chat |
| Verint | 2226 | 0.18% | VICIdial vs Verint |
Popular Comparisons
Top Competitors and Alternatives of VICIdial
The top three of VICIdial’s competitors in the Contact Center category are Wix with 73.99%, Zendesk with 13.00%, Freshworks with 2.68% market share.
VICIdial vs Wix
VICIdial vs Zendesk
VICIdial vs Freshworks
VICIdial vs Agile CRM
VICIdial vs Salesforce Service Cloud
VICIdial vs Mitel
VICIdial vs LiveAgent
VICIdial vs Bitrix24
Customers of VICIdial
Around the world in 2024, over 358 companies have started using VICIdial as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Concentrix Corporation | 10,000+ | Fremont | California | United States |     |
| Sanlam Limited | 10,000+ | Cape Town | Western Cape | South Africa | |
| Millicom International Cellular SA | 10,000+ | Luxembourg | Luxembourg | Luxembourg | |
| Fusion BPO Services | 10,000+ | Draper | Utah | United States | |
| IKEA Systems B.V. | 10,000+ | Malmoe | Skane | Sweden | |
| Firstsource | 10,000+ | Mumbai | Maharashtra | India | |
| Alorica Inc. | 10,000+ | Irvine | California | United States | |
| AT&T, Inc. | 10,000+ | Dallas | Texas | United States | |
| HGS | 10,000+ | Bengaluru | Karnataka | India | |
| K-Electric | 10,000+ | Karachi | Sindh | Pakistan | |
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VICIdial Customers by Products and Services
The top three products and services offering customers that use VICIdial for Contact Center are Customer Service (15), Lead Generation (14), Bpo (11).
Customers
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VICIdial Customers by Employee Size
The majority of VICIdial's customers for the contact-center category fall in the company size of 20 - 49 employees (79 companies), 100 - 249 employees (78 companies), 50 - 99 employees (36 companies).
Employee Size
VICIdial Customers by Geography
The top three geographies of VICIdial for contact-center are the United States with 131(43.81%), India with 54(18.06%), Philippines with 37(12.37%) customers respectively.
Customers
Employees of VICIdial
Also see other Products/Services by VICIdial in:
FAQ
Find answers to the most often asked questions by users.
Who are the top VICIdial competitors?
VICIdial’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of VICIdial competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of VICIdial and 40,000 other technologies on the internet. You can also compare VICIdial and its feature with top competitors here : VICIdial vs Wix VICIdial vs Zendesk VICIdial vs Freshworks.
What is VICIdial customer distribution based on company size?
What is VICIdial market share in the contact-center?
What are the top countries that use VICIdial?
What are the top industries that use VICIdial?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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