Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 54,871 companies are currently using one or more Helpdesk Tools software. Out of these, there are 33,888 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.51% of market share, SherpaDesk with 12.56% of market share, Help Scout with 10.20% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (591), Software Development (525), Retail (506).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

114

Technologies Tracked

95101

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Helpdesk Tools technologies in 2026

Over 95101 companies are using Helpdesk Tools tools. Gorgias with 17.51% market share (16655 customers), SherpaDesk with 12.56% market share (11948 customers), Help Scout with 10.20% market share (9699 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.51%

16655

SherpaDesk

12.56%

11948

Help Scout

10.20%

9699

LiveAgent

7.44%

7071

Zoho Desk

6.53%

6214

Others

45.76%

43514

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21611 companies), 20 - 49 employees (18856 companies), 100 - 249 employees (10882 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 33888 (60.57%), United Kingdom with 5702 (10.19%), Canada with 3363 (6.01%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (591), Software Development (525), Retail (506).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16655	17.51
2	SherpaDesk	11948	12.56
3	Help Scout	9699	10.20
4	LiveAgent	7071	7.44
5	Zoho Desk	6214	6.53
6	Agent.ai	5941	6.25
7	ConnectWise	4592	4.83
8	osTicket	4169	4.38
9	OTRS	2947	3.10
10	Front	2749	2.89
11	Chaport Live Chat	2126	2.24
12	Spiceworks Help Desk	2122	2.23
13	Oracle Service Cloud (formerly RightNow)	1635	1.72
14	Kayako	1281	1.35
15	SupportSystem	1169	1.23
16	ManageEngine ServiceDesk Plus	1080	1.14
17	HappyFox	1056	1.11
18	Helpshift	1049	1.10
19	LiveHelpNow	934	0.98
20	GrooveHQ	778	0.82
21	HelpSite	700	0.74
22	Mojo Helpdesk	694	0.73
23	UserEcho	622	0.65
24	Web Help Desk	576	0.61
25	DeskPRO	565	0.59
26	Salesforce Desk.com	449	0.47
27	Salesforce Desk.com	449	0.47
28	Agiloft	444	0.47
29	Issuetrak	389	0.41
30	Rhino Support	386	0.41
31	Dixa	366	0.38
32	Zendesk Talk	342	0.36
33	CloudApp	340	0.36
34	TeamSupport	298	0.31
35	Kaseya VSA	289	0.30
36	SolarWinds Web Help Desk	255	0.27
37	Teamwork Desk	237	0.25
38	Next IT	218	0.23
39	Parature	214	0.23
40	Dimelo	161	0.17
41	Doorbell	108	0.11
42	FocalScope	106	0.11
43	HelpSpot	103	0.11
44	Enchant	81	0.09
45	Deskero	80	0.08
46	Rocketbots.io	77	0.08
47	Hesk	75	0.08
48	UseResponse	69	0.07
49	JitBit Helpdesk	67	0.07
50	Casengo	66	0.07
51	HarePoint	66	0.07
52	Alloy Navigator	66	0.07
53	Diabolocom	65	0.07
54	HelpDeskZ	62	0.07
55	DoneDone	61	0.06
56	Helpy	61	0.06
57	PhaseWare	47	0.05
58	RedmineUP Cloud	46	0.05
59	Vision Helpdesk	41	0.04
60	Supportbench	39	0.04
61	NetHelpDesk	35	0.04
62	HelpMaster	27	0.03
63	SolarWinds MSP Manager	23	0.02
64	DigitalGenius	22	0.02
65	Buffer Reply	21	0.02
66	C-Desk	20	0.02
67	ReadyDesk	17	0.02
68	Snappy Helpdesk	17	0.02
69	PhaseWare Tracker	16	0.02
70	Sugester	15	0.02
71	CRMDesk	14	0.01
72	Keeping	13	0.01
73	Modria	13	0.01
74	Deskun	13	0.01
75	Support Incident Tracker (SiT)	12	0.01
76	Inbenta Natural Language Search	11	0.01
77	HelpNinja	11	0.01
78	ProProfs Help Desk	11	0.01
79	Suptask	11	0.01
80	Suptask	11	0.01
81	ZupportDesk	10	0.01
82	AzureDesk	9	0.01
83	HelpOnClick Live Chat Software	9	0.01
84	NABD System	8	0.01
85	Kapdesk	8	0.01
86	CheckMate	8	0.01
87	HelpdeskPilot	8	0.01
88	Hivy	8	0.01
89	Helprace	7	0.01
90	Revelation helpdesk	7	0.01
91	Polar Help Desk	7	0.01
92	eStreamDesk	6	0.01
93	DiamanteDesk	6	0.01
94	ServicePRO	6	0.01
95	Helpsumo	6	0.01
96	eTicket	5	0.01
97	Sirportly	5	0.01
98	SmarterTrack	4	0.00
99	EvantoDesk	4	0.00
100	Zyprr	4	0.00
101	Liberum Help Desk	4	0.00
102	Dappr	4	0.00
103	Email Center Pro	3	0.00
104	devContact	3	0.00
105	Inbill	3	0.00
106	Vtiger Help Desk	3	0.00
107	NetResults Tracker	3	0.00
108	Free Help Desk	3	0.00
109	IssueCentre	2	0.00
110	Adjutas	2	0.00
111	Boostopia	2	0.00
112	KronoDesk	2	0.00
113	Bornevia	2	0.00
114	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.