Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

94083

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Helpdesk Tools technologies in 2026

Over 94083 companies are using Helpdesk Tools tools. Gorgias with 17.36% market share (16331 customers), SherpaDesk with 12.39% market share (11655 customers), Help Scout with 10.24% market share (9630 customers).

Technology

Market Share (Est.)

Customers

  • Gorgias

    17.36%

    16331

  • SherpaDesk

    12.39%

    11655

  • Help Scout

    10.24%

    9630

  • Agent.ai

    7.62%

    7169

  • LiveAgent

    6.83%

    6427

  • Others

    45.57%

    42871

  • Helpdesk Tools Customers by Employee Size

    The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21621 companies), 20 - 49 employees (18338 companies), 100 - 249 employees (10360 companies).

    Employee Size

    Helpdesk Tools Customers by Geography

    Companies using Helpdesk Tools technology software are majorly from the United States with 33747 (60.77%), United Kingdom with 5623 (10.13%), Canada with 3342 (6.02%) customers respectively.

    Customers

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    Helpdesk Tools Customers by Industry

    Top industries that use Helpdesk Tools for Marketing (573), Software Development (513), Retail (492).

    Customers

    Market Share for Top Helpdesk Tools Technologies

    Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Gorgias1633117.36
    2SherpaDesk1165512.39
    3Help Scout963010.24
    4Agent.ai71697.62
    5LiveAgent64276.83
    6Zoho Desk62326.62
    7ConnectWise45564.84
    8osTicket40064.26
    9OTRS28913.07
    10Front28082.98
    11Chaport Live Chat20872.22
    12Spiceworks Help Desk20072.13
    13Oracle Service Cloud (formerly RightNow)14421.53
    14Kayako12491.33
    15SupportSystem11491.22
    16ManageEngine ServiceDesk Plus10771.14
    17HappyFox10271.09
    18Helpshift10041.07
    19LiveHelpNow8380.89
    20GrooveHQ7110.76
    21HelpSite6950.74
    22Mojo Helpdesk6540.70
    23UserEcho6070.65
    24Web Help Desk5630.60
    25DeskPRO5260.56
    26Agiloft4830.51
    27Salesforce Desk.com4480.48
    28Salesforce Desk.com4480.48
    29Rhino Support3820.41
    30Issuetrak3810.40
    31Zendesk Talk3440.37
    32CloudApp3180.34
    33Dixa3020.32
    34TeamSupport2940.31
    35Kaseya VSA2680.28
    36SolarWinds Web Help Desk2570.27
    37Next IT2150.23
    38Parature2110.22
    39Teamwork Desk2080.22
    40Dimelo1560.17
    41FocalScope1260.13
    42Doorbell1070.11
    43HelpSpot990.11
    44Deskero790.08
    45Enchant780.08
    46Hesk760.08
    47Rocketbots.io740.08
    48HarePoint700.07
    49UseResponse690.07
    50JitBit Helpdesk690.07
    51Supportbench660.07
    52Diabolocom640.07
    53Alloy Navigator620.07
    54Helpy600.06
    55Casengo590.06
    56DoneDone560.06
    57RedmineUP Cloud560.06
    58HelpDeskZ550.06
    59Email Center Pro530.06
    60PhaseWare480.05
    61NetHelpDesk420.04
    62HelpMaster380.04
    63Vision Helpdesk370.04
    64CRMDesk270.03
    65SolarWinds MSP Manager230.02
    66DigitalGenius220.02
    67C-Desk210.02
    68Buffer Reply200.02
    69Modria190.02
    70ReadyDesk170.02
    71Keeping170.02
    72Snappy Helpdesk170.02
    73PhaseWare Tracker160.02
    74Sugester160.02
    75Inbenta Natural Language Search140.01
    76Deskun130.01
    77Support Incident Tracker (SiT)130.01
    78ProProfs Help Desk120.01
    79Suptask120.01
    80Suptask120.01
    81ZupportDesk100.01
    82HelpNinja100.01
    83Helprace90.01
    84CheckMate90.01
    85Hivy90.01
    86HelpOnClick Live Chat Software90.01
    87Helpsumo90.01
    88AzureDesk80.01
    89ServicePRO80.01
    90NABD System70.01
    91Revelation helpdesk70.01
    92Kapdesk70.01
    93eStreamDesk70.01
    94HelpdeskPilot70.01
    95Vtiger Help Desk60.01
    96Polar Help Desk60.01
    97SmarterTrack50.01
    98devContact50.01
    99Sirportly50.01
    100EvantoDesk50.01
    101eTicket40.00
    102Inbill40.00
    103Zyprr40.00
    104Liberum Help Desk40.00
    105DiamanteDesk40.00
    106Dappr40.00
    107NetResults Tracker30.00
    108Free Help Desk30.00
    109Bornevia30.00
    110IssueCentre20.00
    111Adjutas20.00
    112Boostopia20.00
    113Faveo Help Desk20.00
    114KronoDesk20.00
    115Plumsail HelpDesk20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Helpdesk Tools software market leaders?

    Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.

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    How many companies use Helpdesk Tools software these days?

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    Which company has the most significant market share in the Helpdesk Tools software space?

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    What are the top industries that usually use Helpdesk Tools softwares?

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    Gorgias vs SherpaDesk

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