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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 53,818 companies are currently using one or more Helpdesk Tools software. Out of these, there are 33,747 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.36% of market share, SherpaDesk with 12.39% of market share, Help Scout with 10.24% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (573), Software Development (513), Retail (492).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

115

Technologies Tracked

94083

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Helpdesk Tools technologies in 2026

Over 94083 companies are using Helpdesk Tools tools. Gorgias with 17.36% market share (16331 customers), SherpaDesk with 12.39% market share (11655 customers), Help Scout with 10.24% market share (9630 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.36%

16331

SherpaDesk

12.39%

11655

Help Scout

10.24%

9630

Agent.ai

7.62%

7169

LiveAgent

6.83%

6427

Others

45.57%

42871

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21621 companies), 20 - 49 employees (18338 companies), 100 - 249 employees (10360 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 33747 (60.77%), United Kingdom with 5623 (10.13%), Canada with 3342 (6.02%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (573), Software Development (513), Retail (492).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16331	17.36
2	SherpaDesk	11655	12.39
3	Help Scout	9630	10.24
4	Agent.ai	7169	7.62
5	LiveAgent	6427	6.83
6	Zoho Desk	6232	6.62
7	ConnectWise	4556	4.84
8	osTicket	4006	4.26
9	OTRS	2891	3.07
10	Front	2808	2.98
11	Chaport Live Chat	2087	2.22
12	Spiceworks Help Desk	2007	2.13
13	Oracle Service Cloud (formerly RightNow)	1442	1.53
14	Kayako	1249	1.33
15	SupportSystem	1149	1.22
16	ManageEngine ServiceDesk Plus	1077	1.14
17	HappyFox	1027	1.09
18	Helpshift	1004	1.07
19	LiveHelpNow	838	0.89
20	GrooveHQ	711	0.76
21	HelpSite	695	0.74
22	Mojo Helpdesk	654	0.70
23	UserEcho	607	0.65
24	Web Help Desk	563	0.60
25	DeskPRO	526	0.56
26	Agiloft	483	0.51
27	Salesforce Desk.com	448	0.48
28	Salesforce Desk.com	448	0.48
29	Rhino Support	382	0.41
30	Issuetrak	381	0.40
31	Zendesk Talk	344	0.37
32	CloudApp	318	0.34
33	Dixa	302	0.32
34	TeamSupport	294	0.31
35	Kaseya VSA	268	0.28
36	SolarWinds Web Help Desk	257	0.27
37	Next IT	215	0.23
38	Parature	211	0.22
39	Teamwork Desk	208	0.22
40	Dimelo	156	0.17
41	FocalScope	126	0.13
42	Doorbell	107	0.11
43	HelpSpot	99	0.11
44	Deskero	79	0.08
45	Enchant	78	0.08
46	Hesk	76	0.08
47	Rocketbots.io	74	0.08
48	HarePoint	70	0.07
49	UseResponse	69	0.07
50	JitBit Helpdesk	69	0.07
51	Supportbench	66	0.07
52	Diabolocom	64	0.07
53	Alloy Navigator	62	0.07
54	Helpy	60	0.06
55	Casengo	59	0.06
56	DoneDone	56	0.06
57	RedmineUP Cloud	56	0.06
58	HelpDeskZ	55	0.06
59	Email Center Pro	53	0.06
60	PhaseWare	48	0.05
61	NetHelpDesk	42	0.04
62	HelpMaster	38	0.04
63	Vision Helpdesk	37	0.04
64	CRMDesk	27	0.03
65	SolarWinds MSP Manager	23	0.02
66	DigitalGenius	22	0.02
67	C-Desk	21	0.02
68	Buffer Reply	20	0.02
69	Modria	19	0.02
70	ReadyDesk	17	0.02
71	Keeping	17	0.02
72	Snappy Helpdesk	17	0.02
73	PhaseWare Tracker	16	0.02
74	Sugester	16	0.02
75	Inbenta Natural Language Search	14	0.01
76	Deskun	13	0.01
77	Support Incident Tracker (SiT)	13	0.01
78	ProProfs Help Desk	12	0.01
79	Suptask	12	0.01
80	Suptask	12	0.01
81	ZupportDesk	10	0.01
82	HelpNinja	10	0.01
83	Helprace	9	0.01
84	CheckMate	9	0.01
85	Hivy	9	0.01
86	HelpOnClick Live Chat Software	9	0.01
87	Helpsumo	9	0.01
88	AzureDesk	8	0.01
89	ServicePRO	8	0.01
90	NABD System	7	0.01
91	Revelation helpdesk	7	0.01
92	Kapdesk	7	0.01
93	eStreamDesk	7	0.01
94	HelpdeskPilot	7	0.01
95	Vtiger Help Desk	6	0.01
96	Polar Help Desk	6	0.01
97	SmarterTrack	5	0.01
98	devContact	5	0.01
99	Sirportly	5	0.01
100	EvantoDesk	5	0.01
101	eTicket	4	0.00
102	Inbill	4	0.00
103	Zyprr	4	0.00
104	Liberum Help Desk	4	0.00
105	DiamanteDesk	4	0.00
106	Dappr	4	0.00
107	NetResults Tracker	3	0.00
108	Free Help Desk	3	0.00
109	Bornevia	3	0.00
110	IssueCentre	2	0.00
111	Adjutas	2	0.00
112	Boostopia	2	0.00
113	Faveo Help Desk	2	0.00
114	KronoDesk	2	0.00
115	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.