Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

113

Technologies Tracked

91516

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Live Chat

Top 5 Helpdesk Tools technologies in 2026

Over 91516 companies are using Helpdesk Tools tools. Gorgias with 17.39% market share (15911 customers), SherpaDesk with 13.05% market share (11946 customers), Help Scout with 9.65% market share (8827 customers).

Technology

Market Share (Est.)

Customers

  • Gorgias

    17.39%

    15911

  • SherpaDesk

    13.05%

    11946

  • Help Scout

    9.65%

    8827

  • LiveAgent

    7.48%

    6845

  • Zoho Desk

    6.62%

    6057

  • Others

    45.82%

    41930

  • Helpdesk Tools Customers by Employee Size

    The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (20549 companies), 20 - 49 employees (18519 companies), 100 - 249 employees (10722 companies).

    Employee Size

    Helpdesk Tools Customers by Geography

    Companies using Helpdesk Tools technology software are majorly from the United States with 33373 (61.17%), United Kingdom with 5446 (9.98%), Canada with 3281 (6.01%) customers respectively.

    Customers

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    Helpdesk Tools Customers by Industry

    Top industries that use Helpdesk Tools for Marketing (590), Software Development (523), Retail (515).

    Customers

    Market Share for Top Helpdesk Tools Technologies

    Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Gorgias1591117.39
    2SherpaDesk1194613.05
    3Help Scout88279.65
    4LiveAgent68457.48
    5Zoho Desk60576.62
    6Agent.ai51435.62
    7ConnectWise46315.06
    8osTicket39824.35
    9OTRS29463.22
    10Front26222.87
    11Spiceworks Help Desk21392.34
    12Chaport Live Chat19502.13
    13Oracle Service Cloud (formerly RightNow)16511.80
    14Kayako12691.39
    15SupportSystem11721.28
    16ManageEngine ServiceDesk Plus10741.17
    17HappyFox9881.08
    18Helpshift9741.06
    19LiveHelpNow9351.02
    20GrooveHQ7440.81
    21Mojo Helpdesk7010.77
    22HelpSite6980.76
    23UserEcho6150.67
    24Web Help Desk5740.63
    25DeskPRO5680.62
    26Salesforce Desk.com4480.49
    27Salesforce Desk.com4480.49
    28Issuetrak3900.43
    29Agiloft3840.42
    30Rhino Support3790.41
    31Dixa3720.41
    32CloudApp3530.39
    33Zendesk Talk3480.38
    34Kaseya VSA3050.33
    35TeamSupport2860.31
    36SolarWinds Web Help Desk2500.27
    37Teamwork Desk2220.24
    38Next IT2180.24
    39Parature2140.23
    40Dimelo1460.16
    41FocalScope1070.12
    42Doorbell940.10
    43Enchant900.10
    44HelpSpot840.09
    45UseResponse770.08
    46Deskero770.08
    47Rocketbots.io770.08
    48JitBit Helpdesk730.08
    49Hesk690.08
    50Alloy Navigator660.07
    51HelpDeskZ630.07
    52Casengo620.07
    53ChatID620.07
    54HarePoint600.07
    55DoneDone580.06
    56Helpy560.06
    57Diabolocom500.05
    58PhaseWare460.05
    59RedmineUP Cloud420.05
    60NetHelpDesk350.04
    61Supportbench300.03
    62HelpMaster270.03
    63SolarWinds MSP Manager230.03
    64Revelation helpdesk220.02
    65Buffer Reply200.02
    66C-Desk170.02
    67ReadyDesk170.02
    68PhaseWare Tracker160.02
    69Snappy Helpdesk150.02
    70Vision Helpdesk140.02
    71Keeping130.01
    72CRMDesk120.01
    73Deskun110.01
    74HelpNinja110.01
    75ProProfs Help Desk110.01
    76Support Incident Tracker (SiT)110.01
    77Suptask110.01
    78Suptask110.01
    79NABD System90.01
    80AzureDesk90.01
    81ZupportDesk80.01
    82HelpdeskPilot70.01
    83Hivy70.01
    84Kapdesk60.01
    85eStreamDesk60.01
    86CheckMate60.01
    87DigitalGenius60.01
    88Polar Help Desk60.01
    89Helpsumo60.01
    90eTicket50.01
    91DiamanteDesk50.01
    92ServicePRO50.01
    93Sugester50.01
    94IssueCentre40.00
    95Modria40.00
    96EvantoDesk40.00
    97Zyprr40.00
    98Liberum Help Desk40.00
    99SmarterTrack30.00
    100Inbill30.00
    101Vtiger Help Desk30.00
    102Sirportly30.00
    103NetResults Tracker30.00
    104Email Center Pro20.00
    105devContact20.00
    106Complaints Pro20.00
    107Adjutas20.00
    108Boostopia20.00
    109Free Help Desk20.00
    110Inbenta Natural Language Search20.00
    111Bornevia20.00
    112Plumsail HelpDesk20.00
    113Dappr20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Helpdesk Tools software market leaders?

    Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.

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    How many companies use Helpdesk Tools software these days?

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    Which company has the most significant market share in the Helpdesk Tools software space?

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    What are the top industries that usually use Helpdesk Tools softwares?

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    Gorgias vs SherpaDesk

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