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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2025, over 58,016 companies are currently using one or more Helpdesk Tools software. Out of these, there are 35,511 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 16.73% of market share, SherpaDesk with 12.27% of market share, Help Scout with 9.60% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (631), Software Development (573), Retail (549).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

113

Technologies Tracked

97242

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Helpdesk Tools technologies in 2025

Over 97242 companies are using Helpdesk Tools tools. Gorgias with 16.73% market share (16265 customers), SherpaDesk with 12.27% market share (11934 customers), Help Scout with 9.60% market share (9333 customers).

Technology

Market Share (Est.)

Customers

Gorgias

16.73%

16265

SherpaDesk

12.27%

11934

Help Scout

9.60%

9333

LiveAgent

7.34%

7133

Zoho Desk

6.48%

6302

Others

47.59%

46275

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21964 companies), 20 - 49 employees (19329 companies), 100 - 249 employees (11127 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 35511 (61.45%), United Kingdom with 5702 (9.87%), Canada with 3470 (6.00%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (631), Software Development (573), Retail (549).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16265	16.73
2	SherpaDesk	11934	12.27
3	Help Scout	9333	9.60
4	LiveAgent	7133	7.34
5	Zoho Desk	6302	6.48
6	ConnectWise	5377	5.53
7	Agent.ai	5206	5.35
8	osTicket	4207	4.33
9	OTRS	3466	3.56
10	Front	2814	2.89
11	Spiceworks Help Desk	2523	2.59
12	Chaport Live Chat	2022	2.08
13	Oracle Service Cloud (formerly RightNow)	1771	1.82
14	Kayako	1495	1.54
15	ManageEngine ServiceDesk Plus	1201	1.24
16	SupportSystem	1176	1.21
17	Helpshift	1029	1.06
18	HappyFox	1023	1.05
19	LiveHelpNow	975	1.00
20	GrooveHQ	770	0.79
21	Mojo Helpdesk	734	0.75
22	Web Help Desk	730	0.75
23	HelpSite	707	0.73
24	Salesforce Desk.com	638	0.66
25	Salesforce Desk.com	638	0.66
26	DeskPRO	633	0.65
27	UserEcho	619	0.64
28	TeamSupport	562	0.58
29	Issuetrak	435	0.45
30	Agiloft	415	0.43
31	Zendesk Talk	388	0.40
32	Rhino Support	386	0.40
33	Dixa	383	0.39
34	CloudApp	372	0.38
35	Kaseya VSA	338	0.35
36	SolarWinds Web Help Desk	306	0.31
37	Parature	288	0.30
38	Next IT	285	0.29
39	Teamwork Desk	240	0.25
40	Dimelo	156	0.16
41	FocalScope	108	0.11
42	HelpSpot	104	0.11
43	Doorbell	95	0.10
44	Enchant	92	0.09
45	Hesk	92	0.09
46	Alloy Navigator	83	0.09
47	UseResponse	81	0.08
48	Deskero	79	0.08
49	Rocketbots.io	78	0.08
50	JitBit Helpdesk	77	0.08
51	DoneDone	76	0.08
52	HarePoint	68	0.07
53	Helpy	67	0.07
54	HelpDeskZ	65	0.07
55	ChatID	65	0.07
56	Casengo	64	0.07
57	PhaseWare	52	0.05
58	Diabolocom	51	0.05
59	RedmineUP Cloud	43	0.04
60	NetHelpDesk	41	0.04
61	HelpMaster	34	0.03
62	Supportbench	33	0.03
63	ReadyDesk	24	0.02
64	SolarWinds MSP Manager	23	0.02
65	Revelation helpdesk	23	0.02
66	Buffer Reply	20	0.02
67	Keeping	19	0.02
68	HelpOnClick Live Chat Software	19	0.02
69	C-Desk	17	0.02
70	PhaseWare Tracker	16	0.02
71	Vision Helpdesk	15	0.02
72	Snappy Helpdesk	15	0.02
73	CRMDesk	13	0.01
74	Deskun	12	0.01
75	HelpNinja	11	0.01
76	ProProfs Help Desk	11	0.01
77	Support Incident Tracker (SiT)	11	0.01
78	AzureDesk	10	0.01
79	DigitalGenius	10	0.01
80	NABD System	9	0.01
81	CheckMate	8	0.01
82	ZupportDesk	8	0.01
83	HelpdeskPilot	7	0.01
84	Hivy	7	0.01
85	Kapdesk	6	0.01
86	eStreamDesk	6	0.01
87	Modria	6	0.01
88	Polar Help Desk	6	0.01
89	Helpsumo	6	0.01
90	Sugester	6	0.01
91	eTicket	5	0.01
92	Liberum Help Desk	5	0.01
93	DiamanteDesk	5	0.01
94	ServicePRO	5	0.01
95	IssueCentre	4	0.00
96	Inbill	4	0.00
97	Sirportly	4	0.00
98	EvantoDesk	4	0.00
99	Zyprr	4	0.00
100	Inbenta Natural Language Search	4	0.00
101	SmarterTrack	3	0.00
102	devContact	3	0.00
103	Vtiger Help Desk	3	0.00
104	NetResults Tracker	3	0.00
105	Dappr	3	0.00
106	Email Center Pro	2	0.00
107	Complaints Pro	2	0.00
108	Adjutas	2	0.00
109	Boostopia	2	0.00
110	Free Help Desk	2	0.00
111	Faveo Help Desk	2	0.00
112	Bornevia	2	0.00
113	Plumsail HelpDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.