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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 54,776 companies are currently using one or more Helpdesk Tools software. Out of these, there are 33,373 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.39% of market share, SherpaDesk with 13.05% of market share, Help Scout with 9.65% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (590), Software Development (523), Retail (515).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

113

Technologies Tracked

91516

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Helpdesk Tools technologies in 2026

Over 91516 companies are using Helpdesk Tools tools. Gorgias with 17.39% market share (15911 customers), SherpaDesk with 13.05% market share (11946 customers), Help Scout with 9.65% market share (8827 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.39%

15911

SherpaDesk

13.05%

11946

Help Scout

9.65%

8827

LiveAgent

7.48%

6845

Zoho Desk

6.62%

6057

Others

45.82%

41930

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (20549 companies), 20 - 49 employees (18519 companies), 100 - 249 employees (10722 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 33373 (61.17%), United Kingdom with 5446 (9.98%), Canada with 3281 (6.01%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (590), Software Development (523), Retail (515).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	15911	17.39
2	SherpaDesk	11946	13.05
3	Help Scout	8827	9.65
4	LiveAgent	6845	7.48
5	Zoho Desk	6057	6.62
6	Agent.ai	5143	5.62
7	ConnectWise	4631	5.06
8	osTicket	3982	4.35
9	OTRS	2946	3.22
10	Front	2622	2.87
11	Spiceworks Help Desk	2139	2.34
12	Chaport Live Chat	1950	2.13
13	Oracle Service Cloud (formerly RightNow)	1651	1.80
14	Kayako	1269	1.39
15	SupportSystem	1172	1.28
16	ManageEngine ServiceDesk Plus	1074	1.17
17	HappyFox	988	1.08
18	Helpshift	974	1.06
19	LiveHelpNow	935	1.02
20	GrooveHQ	744	0.81
21	Mojo Helpdesk	701	0.77
22	HelpSite	698	0.76
23	UserEcho	615	0.67
24	Web Help Desk	574	0.63
25	DeskPRO	568	0.62
26	Salesforce Desk.com	448	0.49
27	Salesforce Desk.com	448	0.49
28	Issuetrak	390	0.43
29	Agiloft	384	0.42
30	Rhino Support	379	0.41
31	Dixa	372	0.41
32	CloudApp	353	0.39
33	Zendesk Talk	348	0.38
34	Kaseya VSA	305	0.33
35	TeamSupport	286	0.31
36	SolarWinds Web Help Desk	250	0.27
37	Teamwork Desk	222	0.24
38	Next IT	218	0.24
39	Parature	214	0.23
40	Dimelo	146	0.16
41	FocalScope	107	0.12
42	Doorbell	94	0.10
43	Enchant	90	0.10
44	HelpSpot	84	0.09
45	UseResponse	77	0.08
46	Deskero	77	0.08
47	Rocketbots.io	77	0.08
48	JitBit Helpdesk	73	0.08
49	Hesk	69	0.08
50	Alloy Navigator	66	0.07
51	HelpDeskZ	63	0.07
52	Casengo	62	0.07
53	ChatID	62	0.07
54	HarePoint	60	0.07
55	DoneDone	58	0.06
56	Helpy	56	0.06
57	Diabolocom	50	0.05
58	PhaseWare	46	0.05
59	RedmineUP Cloud	42	0.05
60	NetHelpDesk	35	0.04
61	Supportbench	30	0.03
62	HelpMaster	27	0.03
63	SolarWinds MSP Manager	23	0.03
64	Revelation helpdesk	22	0.02
65	Buffer Reply	20	0.02
66	C-Desk	17	0.02
67	ReadyDesk	17	0.02
68	PhaseWare Tracker	16	0.02
69	Snappy Helpdesk	15	0.02
70	Vision Helpdesk	14	0.02
71	Keeping	13	0.01
72	CRMDesk	12	0.01
73	Deskun	11	0.01
74	HelpNinja	11	0.01
75	ProProfs Help Desk	11	0.01
76	Support Incident Tracker (SiT)	11	0.01
77	Suptask	11	0.01
78	Suptask	11	0.01
79	NABD System	9	0.01
80	AzureDesk	9	0.01
81	ZupportDesk	8	0.01
82	HelpdeskPilot	7	0.01
83	Hivy	7	0.01
84	Kapdesk	6	0.01
85	eStreamDesk	6	0.01
86	CheckMate	6	0.01
87	DigitalGenius	6	0.01
88	Polar Help Desk	6	0.01
89	Helpsumo	6	0.01
90	eTicket	5	0.01
91	DiamanteDesk	5	0.01
92	ServicePRO	5	0.01
93	Sugester	5	0.01
94	IssueCentre	4	0.00
95	Modria	4	0.00
96	EvantoDesk	4	0.00
97	Zyprr	4	0.00
98	Liberum Help Desk	4	0.00
99	SmarterTrack	3	0.00
100	Inbill	3	0.00
101	Vtiger Help Desk	3	0.00
102	Sirportly	3	0.00
103	NetResults Tracker	3	0.00
104	Email Center Pro	2	0.00
105	devContact	2	0.00
106	Complaints Pro	2	0.00
107	Adjutas	2	0.00
108	Boostopia	2	0.00
109	Free Help Desk	2	0.00
110	Inbenta Natural Language Search	2	0.00
111	Bornevia	2	0.00
112	Plumsail HelpDesk	2	0.00
113	Dappr	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, SherpaDesk, Help Scout. Here, you can view a full list of Helpdesk Tools tools in the market.