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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2024, over 45,449 companies are currently using one or more Helpdesk Tools software. Out of these, there are 27,435 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 16.11% of market share, Help Scout with 11.08% of market share, LiveAgent with 10.07% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (622), Software Development (477), Retail (474).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

120

Technologies Tracked

72904

Companies Tracked

Categories related to Helpdesk Tools

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Helpdesk Tools technologies in 2024

Over 72904 companies are using Helpdesk Tools tools. Gorgias with 16.11% market share (11745 customers), Help Scout with 11.08% market share (8081 customers), LiveAgent with 10.07% market share (7345 customers).

Technology

Market Share (Est.)

Customers

Gorgias

16.11%

11745

Help Scout

11.08%

8081

LiveAgent

10.07%

7345

SherpaDesk

7.73%

5633

Zoho Desk

7.21%

5256

Others

47.79%

34844

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (17104 companies), 20 - 49 employees (11737 companies), 10 - 19 employees (8317 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 27435 (61.70%), United Kingdom with 4255 (9.57%), Australia with 2782 (6.26%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (622), Software Development (477), Retail (474).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	11745	16.11
2	Help Scout	8081	11.08
3	LiveAgent	7345	10.07
4	SherpaDesk	5633	7.73
5	Zoho Desk	5256	7.21
6	osTicket	3898	5.35
7	ConnectWise	3738	5.13
8	Spiceworks Help Desk	2236	3.07
9	Front	2099	2.88
10	Oracle Service Cloud (formerly RightNow)	1980	2.72
11	OTRS	1760	2.41
12	Chaport Live Chat	1573	2.16
13	LiveHelpNow	1245	1.71
14	Kayako	1208	1.66
15	Helpshift	1103	1.51
16	HappyFox	1030	1.41
17	HelpSite	812	1.11
18	GrooveHQ	811	1.11
19	SupportSystem	722	0.99
20	UserEcho	596	0.82
21	ManageEngine ServiceDesk Plus	596	0.82
22	TeamSupport	559	0.77
23	DeskPRO	533	0.73
24	Mojo Helpdesk	503	0.69
25	Salesforce Desk.com	480	0.66
26	Salesforce Desk.com	480	0.66
27	Web Help Desk	443	0.61
28	Rhino Support	440	0.60
29	CloudApp	395	0.54
30	Agent.ai	377	0.52
31	Dixa	340	0.47
32	Zendesk Talk	334	0.46
33	Issuetrak	315	0.43
34	Agiloft	301	0.41
35	Doorbell	301	0.41
36	Tender Support	261	0.36
37	Teamwork Desk	247	0.34
38	Next IT	246	0.34
39	Kaseya VSA	225	0.31
40	Parature	213	0.29
41	ChatID	210	0.29
42	SolarWinds Web Help Desk	171	0.23
43	Enchant	151	0.21
44	UseResponse	149	0.20
45	Dimelo	138	0.19
46	HarePoint	98	0.13
47	Casengo	93	0.13
48	Deskero	88	0.12
49	Rocketbots.io	83	0.11
50	FocalScope	81	0.11
51	HelpSpot	79	0.11
52	Diabolocom	69	0.09
53	DoneDone	68	0.09
54	JitBit Helpdesk	67	0.09
55	HelpDeskZ	59	0.08
56	Hesk	54	0.07
57	Vision Helpdesk	53	0.07
58	Helpy	44	0.06
59	Alloy Navigator	41	0.06
60	RedmineUP Cloud	37	0.05
61	ReadyDesk	36	0.05
62	PhaseWare	35	0.05
63	NetHelpDesk	29	0.04
64	Revelation helpdesk	27	0.04
65	Liberum Help Desk	27	0.04
66	HelpMaster	26	0.04
67	Sirportly	26	0.04
68	Buffer Reply	25	0.03
69	Snappy Helpdesk	19	0.03
70	Supportbench	19	0.03
71	AzureDesk	17	0.02
72	SolarWinds MSP Manager	16	0.02
73	Deskun	16	0.02
74	PhaseWare Tracker	14	0.02
75	eStreamDesk	14	0.02
76	ZupportDesk	14	0.02
77	Keeping	13	0.02
78	C-Desk	12	0.02
79	HelpNinja	12	0.02
80	NABD System	11	0.02
81	Email Center Pro	10	0.01
82	DiamanteDesk	10	0.01
83	ProProfs Help Desk	9	0.01
84	Support Incident Tracker (SiT)	9	0.01
85	EvantoDesk	8	0.01
86	Boostopia	8	0.01
87	Hivy	8	0.01
88	Helpsumo	8	0.01
89	devContact	7	0.01
90	Kapdesk	7	0.01
91	HelpdeskPilot	7	0.01
92	eTicket	6	0.01
93	Vtiger Help Desk	6	0.01
94	CheckMate	6	0.01
95	DigitalGenius	6	0.01
96	Zyprr	6	0.01
97	Inbill	5	0.01
98	ServicePRO	5	0.01
99	Polar Help Desk	5	0.01
100	Dappr	5	0.01
101	CRMDesk	4	0.01
102	SmarterTrack	4	0.01
103	SupportYard	4	0.01
104	Inbenta Natural Language Search	4	0.01
105	Bornevia	4	0.01
106	Sugester	4	0.01
107	IssueCentre	3	0.00
108	Complaints Pro	3	0.00
109	Help Desk Essentials	3	0.00
110	Modria	3	0.00
111	Chataroo	3	0.00
112	Adjutas	3	0.00
113	NetResults Tracker	3	0.00
114	Free Help Desk	3	0.00
115	Faveo Help Desk	3	0.00
116	Plumsail HelpDesk	3	0.00
117	Helprace	2	0.00
118	SutiDesk	2	0.00
119	Landpark Helpdesk	2	0.00
120	KronoDesk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, LiveAgent. Here, you can view a full list of Helpdesk Tools tools in the market.