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Helpdesk Tools

Q: How many companies use Helpdesk Tools software these days?

Around the world in 2026, over 56,125 companies are currently using one or more Helpdesk Tools software. Out of these, there are 35,755 companies using Helpdesk Tools tools that are originally from the United States.

Q: Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Gorgias with 17.38% of market share, Help Scout with 12.84% of market share, SherpaDesk with 11.97% of market share. Check for other Helpdesk Tools technologies market share here.

Q: What are the top industries that usually use Helpdesk Tools softwares?

The top industries that use Helpdesk Tools software are Marketing (623), Software Development (524), Technology (513).

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

114

Technologies Tracked

95940

Companies Tracked

Categories related to Helpdesk Tools

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Helpdesk Tools technologies in 2026

Over 95940 companies are using Helpdesk Tools tools. Gorgias with 17.38% market share (16676 customers), Help Scout with 12.84% market share (12320 customers), SherpaDesk with 11.97% market share (11480 customers).

Technology

Market Share (Est.)

Customers

Gorgias

17.38%

16676

Help Scout

12.84%

12320

SherpaDesk

11.97%

11480

LiveAgent

6.57%

6299

Zoho Desk

6.49%

6224

Others

44.76%

42941

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (21785 companies), 20 - 49 employees (19177 companies), 100 - 249 employees (11146 companies).

Employee Size

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 35755 (62.07%), United Kingdom with 5646 (9.80%), Canada with 3401 (5.90%) customers respectively.

Customers

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Marketing (623), Software Development (524), Technology (513).

Customers

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Gorgias	16676	17.38
2	Help Scout	12320	12.84
3	SherpaDesk	11480	11.97
4	LiveAgent	6299	6.57
5	Zoho Desk	6224	6.49
6	Agent.ai	6102	6.36
7	ConnectWise	4675	4.87
8	osTicket	3910	4.08
9	Front	2890	3.01
10	OTRS	2884	3.01
11	Spiceworks Help Desk	1995	2.08
12	Chaport Live Chat	1968	2.05
13	Oracle Service Cloud (formerly RightNow)	1463	1.52
14	Kayako	1239	1.29
15	SupportSystem	1140	1.19
16	ManageEngine ServiceDesk Plus	1089	1.14
17	HappyFox	1006	1.05
18	Helpshift	997	1.04
19	LiveHelpNow	926	0.97
20	GrooveHQ	688	0.72
21	HelpSite	680	0.71
22	Mojo Helpdesk	649	0.68
23	UserEcho	603	0.63
24	Web Help Desk	564	0.59
25	Agiloft	509	0.53
26	DeskPRO	500	0.52
27	Salesforce Desk.com	450	0.47
28	Salesforce Desk.com	450	0.47
29	Issuetrak	378	0.39
30	Rhino Support	372	0.39
31	Zendesk Talk	368	0.38
32	Dixa	348	0.36
33	CloudApp	315	0.33
34	TeamSupport	299	0.31
35	Kaseya VSA	284	0.30
36	SolarWinds Web Help Desk	253	0.26
37	Next IT	223	0.23
38	Parature	211	0.22
39	Teamwork Desk	210	0.22
40	Dimelo	159	0.17
41	FocalScope	130	0.14
42	Doorbell	114	0.12
43	HelpSpot	104	0.11
44	Enchant	87	0.09
45	Hesk	77	0.08
46	UseResponse	73	0.08
47	Deskero	73	0.08
48	Diabolocom	73	0.08
49	Rocketbots.io	71	0.07
50	JitBit Helpdesk	70	0.07
51	HarePoint	70	0.07
52	Supportbench	68	0.07
53	Kapdesk	67	0.07
54	Casengo	65	0.07
55	Alloy Navigator	60	0.06
56	Helpy	58	0.06
57	RedmineUP Cloud	56	0.06
58	DoneDone	55	0.06
59	Email Center Pro	53	0.06
60	HelpDeskZ	53	0.06
61	PhaseWare	50	0.05
62	NetHelpDesk	48	0.05
63	Sugester	47	0.05
64	HelpMaster	40	0.04
65	Vision Helpdesk	38	0.04
66	DigitalGenius	37	0.04
67	CRMDesk	27	0.03
68	SolarWinds MSP Manager	23	0.02
69	C-Desk	21	0.02
70	Buffer Reply	20	0.02
71	Modria	19	0.02
72	ReadyDesk	17	0.02
73	Keeping	17	0.02
74	Snappy Helpdesk	17	0.02
75	PhaseWare Tracker	16	0.02
76	Inbenta Natural Language Search	14	0.01
77	Support Incident Tracker (SiT)	13	0.01
78	Deskun	12	0.01
79	Helprace	10	0.01
80	ProProfs Help Desk	10	0.01
81	ZupportDesk	9	0.01
82	HelpOnClick Live Chat Software	9	0.01
83	Helpsumo	9	0.01
84	CheckMate	8	0.01
85	Hivy	8	0.01
86	HelpNinja	8	0.01
87	ServicePRO	8	0.01
88	NABD System	7	0.01
89	Revelation helpdesk	7	0.01
90	AzureDesk	7	0.01
91	eStreamDesk	7	0.01
92	HelpdeskPilot	7	0.01
93	Vtiger Help Desk	6	0.01
94	SmarterTrack	5	0.01
95	Sirportly	5	0.01
96	EvantoDesk	5	0.01
97	DiamanteDesk	5	0.01
98	Polar Help Desk	5	0.01
99	eTicket	4	0.00
100	devContact	4	0.00
101	Inbill	4	0.00
102	Zyprr	4	0.00
103	Liberum Help Desk	4	0.00
104	NetResults Tracker	3	0.00
105	Free Help Desk	3	0.00
106	Bornevia	3	0.00
107	Dappr	3	0.00
108	IssueCentre	2	0.00
109	Adjutas	2	0.00
110	Faveo Help Desk	2	0.00
111	KronoDesk	2	0.00
112	Plumsail HelpDesk	2	0.00
113	Suptask	2	0.00
114	Suptask	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Gorgias, Help Scout, SherpaDesk. Here, you can view a full list of Helpdesk Tools tools in the market.