osTicket
osTicket is an open source support ticketing system.
Market Share of osTicket
Current Customer(s)
4338
Market Share (Est.)
4.04%
Ranking
#9
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 14.04%, Help Scout with 10.75%, SherpaDesk with 10.62% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 15063 | 14.04% | osTicket vs Gorgias |
| Help Scout | 11525 | 10.75% | osTicket vs Help Scout |
| SherpaDesk | 11391 | 10.62% | osTicket vs SherpaDesk |
| ConnectWise | 8013 | 7.47% | osTicket vs ConnectWise |
| Zoho Desk | 7296 | 6.80% | osTicket vs Zoho Desk |
| LiveAgent | 6018 | 5.61% | osTicket vs LiveAgent |
| Agent.ai | 5458 | 5.09% | osTicket vs Agent.ai |
| OTRS | 4918 | 4.59% | osTicket vs OTRS |
| Front | 3306 | 3.08% | osTicket vs Front |
| Spiceworks Help Desk | 2931 | 2.73% | osTicket vs Spiceworks Help Desk |
| ManageEngine ServiceDesk Plus | 2170 | 2.02% | osTicket vs ManageEngine ServiceDesk Plus |
| Kayako | 1785 | 1.66% | osTicket vs Kayako |
| Oracle Service Cloud (formerly RightNow) | 1775 | 1.65% | osTicket vs Oracle Service Cloud (formerly RightNow) |
| TeamSupport | 1769 | 1.65% | osTicket vs TeamSupport |
| Chaport Live Chat | 1720 | 1.60% | osTicket vs Chaport Live Chat |
| SupportSystem | 1131 | 1.05% | osTicket vs SupportSystem |
| HappyFox | 1089 | 1.02% | osTicket vs HappyFox |
| Helpshift | 1029 | 0.96% | osTicket vs Helpshift |
| Web Help Desk | 968 | 0.90% | osTicket vs Web Help Desk |
| Salesforce Desk.com | 882 | 0.82% | osTicket vs Salesforce Desk.com |
Popular Comparisons
Top Competitors and Alternatives of osTicket
The top three of osTicket’s competitors in the Helpdesk Tools category are Gorgias with 14.04%, Help Scout with 10.75%, SherpaDesk with 10.62% market share.
osTicket vs Gorgias
osTicket vs Help Scout
osTicket vs SherpaDesk
osTicket vs ConnectWise
osTicket vs Zoho Desk
osTicket vs LiveAgent
osTicket vs Agent.ai
osTicket vs OTRS
Customers of osTicket
Around the world in 2026, over 4326 companies have started using osTicket as Helpdesk Tools tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Telecom Personal Argentina | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina |     |
| SGS | 10,000+ | Baar | Zug | Switzerland | |
| Dachser | 10,000+ | Kempten (Allgaeu) | Bavaria | Germany | |
| Fresenius Group | 10,000+ | Bad Homburg vor der Hoehe | Hesse | Germany | |
| University Of Buenos Aires | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina | |
| Access Bank Plc | 10,000+ | Lagos | Lagos | Nigeria | |
| Emeritus | 10,000+ | Boston | Massachusetts | United States | |
| DMI | 10,000+ | Arlington | Virginia | United States | |
| Bosch | 10,000+ | Gerlingen | Baden-Wuerttemberg | Germany | |
| Leidos | 10,000+ | Reston | Virginia | United States | |
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osTicket Customers by Products and Services
The top three products and services offering customers that use osTicket for Helpdesk Tools are Software Development (60), Research (36), Networking (32).
Customers
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osTicket Customers by Employee Size
The majority of osTicket's customers for the helpdesk-tools category fall in the company size of 0 - 9 employees (1622 companies), 20 - 49 employees (1015 companies), 100 - 249 employees (502 companies).
Employee Size
osTicket Customers by Geography
The top three geographies of osTicket for helpdesk-tools are the United States with 1043(38.66%), Germany with 287(10.64%), United Kingdom with 236(8.75%) customers respectively.
Customers
Employees of osTicket
Also see other Products/Services by osTicket in:
FAQ
Find answers to the most often asked questions by users.
Who are the top osTicket competitors?
osTicket’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, SherpaDesk. You can view a full list of osTicket competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of osTicket and 40,000 other technologies on the internet. You can also compare osTicket and its feature with top competitors here : osTicket vs Gorgias osTicket vs Help Scout osTicket vs SherpaDesk.
What is osTicket customer distribution based on company size?
What is osTicket market share in the helpdesk-tools?
What are the top countries that use osTicket?
What are the top industries that use osTicket?
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