HelpSpot
HelpSpot is a helpdesk and customer service software that is available both via SaaS as well as on-premise
Market Share of HelpSpot
Current Customer(s)
167
Market Share (Est.)
0.16%
Ranking
#41
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Help Desk And Ticketing category are Gorgias with 14.04%, Help Scout with 10.75%, SherpaDesk with 10.62% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Gorgias | 15063 | 14.04% | HelpSpot vs Gorgias |
| Help Scout | 11525 | 10.75% | HelpSpot vs Help Scout |
| SherpaDesk | 11391 | 10.62% | HelpSpot vs SherpaDesk |
| ConnectWise | 8013 | 7.47% | HelpSpot vs ConnectWise |
| Zoho Desk | 7296 | 6.80% | HelpSpot vs Zoho Desk |
| LiveAgent | 6018 | 5.61% | HelpSpot vs LiveAgent |
| Agent.ai | 5458 | 5.09% | HelpSpot vs Agent.ai |
| OTRS | 4918 | 4.59% | HelpSpot vs OTRS |
| osTicket | 4338 | 4.04% | HelpSpot vs osTicket |
| Front | 3306 | 3.08% | HelpSpot vs Front |
| Spiceworks Help Desk | 2931 | 2.73% | HelpSpot vs Spiceworks Help Desk |
| ManageEngine ServiceDesk Plus | 2170 | 2.02% | HelpSpot vs ManageEngine ServiceDesk Plus |
| Kayako | 1785 | 1.66% | HelpSpot vs Kayako |
| Oracle Service Cloud (formerly RightNow) | 1775 | 1.65% | HelpSpot vs Oracle Service Cloud (formerly RightNow) |
| TeamSupport | 1769 | 1.65% | HelpSpot vs TeamSupport |
| Chaport Live Chat | 1720 | 1.60% | HelpSpot vs Chaport Live Chat |
| SupportSystem | 1131 | 1.05% | HelpSpot vs SupportSystem |
| HappyFox | 1089 | 1.02% | HelpSpot vs HappyFox |
| Helpshift | 1029 | 0.96% | HelpSpot vs Helpshift |
| Web Help Desk | 968 | 0.90% | HelpSpot vs Web Help Desk |
Popular Comparisons
Top Competitors and Alternatives of HelpSpot
The top three of HelpSpot’s competitors in the Help Desk And Ticketing category are Gorgias with 14.04%, Help Scout with 10.75%, SherpaDesk with 10.62% market share.
HelpSpot vs Gorgias
HelpSpot vs Help Scout
HelpSpot vs SherpaDesk
HelpSpot vs ConnectWise
HelpSpot vs Zoho Desk
HelpSpot vs LiveAgent
HelpSpot vs Agent.ai
HelpSpot vs OTRS
Customers of HelpSpot
Around the world in 2026, over 165 companies have started using HelpSpot as Help Desk And Ticketing tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Odebrecht Engenharia & Construção | 10,000+ | Sao Paulo | Sao Paulo | Brazil |     |
| Thomson Reuters | 10,000+ | Toronto | Ontario | Canada | |
| BCD Travel | 10,000+ | Utrecht | Utrecht | Netherlands | |
| Associa | 10,000+ | Richardson | Texas | United States | |
| The University Of Alabama | 10,000+ | Tuscaloosa | Alabama | United States | |
| OpenText | 10,000+ | Waterloo | Ontario | Canada | |
| State University Of New York Cortland | 10,000+ | Cortland | New York | United States | |
| The Ohio State University | 10,000+ | Columbus | Ohio | United States | |
| UConn School Of Business | 10,000+ | Storrs | Connecticut | United States | |
| Avanade | 10,000+ | Seattle | Washington | United States | |
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HelpSpot Customers by Products and Services
The top three products and services offering customers that use HelpSpot for Help Desk And Ticketing are Student Services (8), Online Learning (8), Athletics (7).
Customers
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HelpSpot Customers by Employee Size
The majority of HelpSpot's customers for the helpdesk-tools category fall in the company size of 10,000+ employees (41 companies), 100 - 249 employees (25 companies), 1,000 - 4,999 employees (23 companies).
Employee Size
HelpSpot Customers by Geography
The top three geographies of HelpSpot for helpdesk-tools are the United States with 122(78.21%), Canada with 11(7.05%), United Kingdom with 8(5.13%) customers respectively.
Customers
Employees of HelpSpot
Also see other Products/Services by HelpSpot in:
FAQ
Find answers to the most often asked questions by users.
Who are the top HelpSpot competitors?
HelpSpot’s Top competitors in the helpdesk-tools category are Gorgias, Help Scout, SherpaDesk. You can view a full list of HelpSpot competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of HelpSpot and 40,000 other technologies on the internet. You can also compare HelpSpot and its feature with top competitors here : HelpSpot vs Gorgias HelpSpot vs Help Scout HelpSpot vs SherpaDesk.
What is HelpSpot customer distribution based on company size?
What is HelpSpot market share in the helpdesk-tools?
What are the top countries that use HelpSpot?
What are the top industries that use HelpSpot?
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