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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 604,880 companies are currently using one or more Customer Experience software. Out of these, there are 552,043 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.18% of market share, Intercom with 12.68% of market share, Trustpilot with 12.50% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (11,050), Digital Marketing (10,062), E-Commerce (7,372).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

257

Technologies Tracked

1272699

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Customer Experience

Lead Capture

Top 5 Customer Experience technologies in 2026

Over 1272699 companies are using Customer Experience tools. Zendesk with 14.18% market share (180414 customers), Intercom with 12.68% market share (161360 customers), Trustpilot with 12.50% market share (159053 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.18%

180414

Intercom

12.68%

161360

Trustpilot

12.50%

159053

Adobe Marketing Cloud

6.76%

86000

Qualtrics

6.46%

82255

Others

47.43%

603617

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (497623 companies), 20 - 49 employees (278039 companies), 100 - 249 employees (158599 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 552043 (54.48%), United Kingdom with 133989 (13.22%), Germany with 51982 (5.13%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (11050), Digital Marketing (10062), E-Commerce (7372).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	180414	14.18
2	Intercom	161360	12.68
3	Trustpilot	159053	12.50
4	Adobe Marketing Cloud	86000	6.76
5	Qualtrics	82255	6.46
6	Adobe Experience Cloud	80941	6.36
7	Freshworks	41343	3.25
8	Adobe Commerce Cloud	40583	3.19
9	Smartlook	31707	2.49
10	Zoho CRM	31668	2.49
11	Qualtrics Research Core	28423	2.23
12	Pendo	25756	2.02
13	Pipedrive	22473	1.77
14	Podium	21655	1.70
15	Yotpo	21154	1.66
16	Campaign Monitor	18600	1.46
17	ClickTale	16109	1.27
18	Salesforce Service Cloud	15895	1.25
19	Smile.io	13741	1.08
20	OneAll	13499	1.06
21	Sitecore	12918	1.02
22	Genesys	11246	0.88
23	Genesys PureCloud	10554	0.83
24	WalkMe	8660	0.68
25	Bazaarvoice	8133	0.64
26	Zoho Desk	7296	0.57
27	LiveAgent	6018	0.47
28	Bookafy	5825	0.46
29	Feefo	5773	0.45
30	Collect.chat	5465	0.43
31	Survicate	5406	0.42
32	SendX	5196	0.41
33	Five9	4952	0.39
34	Medallia	4342	0.34
35	LivePerson	3933	0.31
36	Nebula CX by Kampyle	3045	0.24
37	NiceJob	2640	0.21
38	SAP Hybris Cloud for Customer	2446	0.19
39	Kustomer	2420	0.19
40	PowerReviews	2182	0.17
41	Gigya	2061	0.16
42	Oracle Service Cloud	2028	0.16
43	iZooto	2012	0.16
44	QuantumMetric	1879	0.15
45	Kayako	1785	0.14
46	TeamSupport	1769	0.14
47	Oracle CX	1747	0.14
48	WebEngage	1696	0.13
49	ChurnZero	1592	0.13
50	Airship	1570	0.12
51	CallPage	1439	0.11
52	Qualtrics XM Customer Experience	1438	0.11
53	UserTesting	1337	0.11
54	Adobe Experience Platform	1314	0.10
55	Woobox	1275	0.10
56	HelpCrunch	1228	0.10
57	NICE CXone	1137	0.09
58	Quadient	1120	0.09
59	DecibelInsight	1112	0.09
60	Whatfix	1044	0.08
61	Quantcast Choice	992	0.08
62	Nextiva	973	0.08
63	Grade.us	914	0.07
64	Dovetail	902	0.07
65	amoCRM	858	0.07
66	Confirmit	824	0.06
67	ProProfs Knowledge Base	707	0.06
68	ReferralCandy	702	0.06
69	TeleTech	636	0.05
70	OpinionLab	631	0.05
71	AskNicely	621	0.05
72	Totango	619	0.05
73	RumbleTalk	600	0.05
74	Planhat	600	0.05
75	Thunderhead.com	589	0.05
76	Talisma	586	0.05
77	Zoho CRM Plus	568	0.04
78	Adobe Experience Manager Forms	567	0.04
79	Practice Ignition	564	0.04
80	VePlatform	538	0.04
81	Yieldify	534	0.04
82	Webtrekk	529	0.04
83	GetFeedback	480	0.04
84	Vocalcom	478	0.04
85	TINT	452	0.04
86	Vev	419	0.03
87	Falcon.io	379	0.03
88	Clarabridge	366	0.03
89	InMoment	322	0.03
90	Oracle Unity Customer Data Platform	312	0.02
91	Thought Industries	295	0.02
92	AnyRoad	295	0.02
93	FICO Customer Lifecycle Products	290	0.02
94	TapMango	286	0.02
95	RocketLane	284	0.02
96	DeskDirector	275	0.02
97	Q-nomy	275	0.02
98	Kubra	270	0.02
99	LoginRadius	265	0.02
100	TrustAnalytica	265	0.02
101	Satmetrix	263	0.02
102	SurveySparrow	254	0.02
103	GatherUp	254	0.02
104	Reevoo	242	0.02
105	Shipup	240	0.02
106	Interakt	222	0.02
107	Conversocial	221	0.02
108	Oracle Fatwire	218	0.02
109	Moxtra	217	0.02
110	Qhub	214	0.02
111	Hippo Video	210	0.02
112	Barilliance	197	0.02
113	Bright Pattern	187	0.01
114	Bluestone PIM	174	0.01
115	Key Survey	173	0.01
116	FUEL CYCLE	162	0.01
117	Vonage Communications APIs (formerly Nexmo)	162	0.01
118	Backbase	161	0.01
119	Cloudrexx	155	0.01
120	Zingle	152	0.01
121	UJET	149	0.01
122	ReviewTrackers	143	0.01
123	KnowledgeOwl	141	0.01
124	FiveStars	141	0.01
125	Servion	141	0.01
126	Locobuzz	139	0.01
127	ITSM 365	134	0.01
128	ProProfs Survey Maker	129	0.01
129	ForeSee	126	0.01
130	Sharpen	123	0.01
131	Comarch Loyalty Management	119	0.01
132	Scorebuddy	117	0.01
133	CustomerGauge	116	0.01
134	HiConversion	111	0.01
135	Cisco CX	105	0.01
136	Apptentive	102	0.01
137	Wix Answers	100	0.01
138	UXPressia	99	0.01
139	Userbrain	99	0.01
140	Method:CRM	98	0.01
141	BEYABLE	95	0.01
142	Oracle Banking Digital Experience	95	0.01
143	Antavo	93	0.01
144	CX Index	92	0.01
145	Intouch Insight	88	0.01
146	Pisano	87	0.01
147	FuseDesk	83	0.01
148	Nicereply	81	0.01
149	Goodays	81	0.01
150	Mvix Digital Signage	80	0.01
151	Alida	80	0.01
152	Sprinklr Modern Care	79	0.01
153	Nanorep	75	0.01
154	MaritzCX	70	0.01
155	SAS/ASSIST	70	0.01
156	InviteManager	65	0.01
157	Chattermill	65	0.01
158	Zonka Feedback	63	0.00
159	Movate	63	0.00
160	Retently NPS	58	0.00
161	ProcedureFlow	57	0.00
162	Navar	57	0.00
163	Zenloop	56	0.00
164	Oracle Real User Experience Insight	55	0.00
165	CMNTY	52	0.00
166	Yonyx	51	0.00
167	Retreaver	51	0.00
168	Quiq Messaging	50	0.00
169	Salesmachine	49	0.00
170	Cayzu	46	0.00
171	Zoomph	44	0.00
172	Abacus Webvision Cloud	43	0.00
173	Slapfive	43	0.00
174	Rant & Rave	42	0.00
175	Aivo	42	0.00
176	Akio	39	0.00
177	SurveyLab	37	0.00
178	Barcart	36	0.00
179	Katabat	35	0.00
180	Google Trusted Stores	35	0.00
181	Avaya Business Advocate	34	0.00
182	Pluck	32	0.00
183	Sitecore Experience Commerce	31	0.00
184	ResponseTek	31	0.00
185	Team Sales Agent	29	0.00
186	Whisbi	28	0.00
187	AskingPoint	28	0.00
188	Feedbackly	28	0.00
189	VenueLytics	27	0.00
190	Toonimo	26	0.00
191	Clootrack	26	0.00
192	3CLogic	25	0.00
193	Ushur	24	0.00
194	Pointillist	22	0.00
195	JumpSeat	19	0.00
196	Reputology	19	0.00
197	OneWelcome	18	0.00
198	Experiture	17	0.00
199	Cxense Insight	17	0.00
200	CloudCherry	17	0.00
201	Thanx Media	17	0.00
202	Engagor	17	0.00
203	Wright XM	17	0.00
204	Auryc	17	0.00
205	Antlere	16	0.00
206	SightMill	16	0.00
207	PeopleMetrics	16	0.00
208	Concentrix Catalyst	16	0.00
209	IBM Watson Customer Experience Analytics	15	0.00
210	SuiteCX	15	0.00
211	Talkus	15	0.00
212	Qloo	15	0.00
213	OpenText Communications Center Enterprise (CCE)	14	0.00
214	SeeVolution	13	0.00
215	OXON	13	0.00
216	Touchpoint Dashboard	13	0.00
217	Easyway	13	0.00
218	eDigitalResearch (Maru EDR)	12	0.00
219	Vocoll	12	0.00
220	erxes Inc	12	0.00
221	Market Force Information	12	0.00
222	Qwary	12	0.00
223	CrazyCall	11	0.00
224	Perkville	10	0.00
225	Honestly	10	0.00
226	UserRules	9	0.00
227	Mi4biz	9	0.00
228	Akamai Intelligent Edge Platform	9	0.00
229	SimpleFeedback	8	0.00
230	Logicalware	8	0.00
231	KANA Express	8	0.00
232	Progress DXP	8	0.00
233	Bugwolf	6	0.00
234	Survey Analytics	5	0.00
235	Client Heartbeat	5	0.00
236	ReviewSpreader	4	0.00
237	ServiceDock	4	0.00
238	Alterna CX	4	0.00
239	ThoughtBuzz	3	0.00
240	Moxie Concierge	3	0.00
241	RenegadeWorks	3	0.00
242	ShowHows	3	0.00
243	oorjit	3	0.00
244	Lily Enterprise	3	0.00
245	Reflex Appointment	3	0.00
246	Now Interact	3	0.00
247	BankBuddy	3	0.00
248	Presence Customer eXperience Management	3	0.00
249	Belly	2	0.00
250	Preferred Patron Loyalty	2	0.00
251	Nextpond	2	0.00
252	Guideblocks	2	0.00
253	Gotcha	2	0.00
254	IBM Tealeaf	2	0.00
255	Oracle RightNow Engage	2	0.00
256	eAlicia Customer Experience	2	0.00
257	Halosight	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.