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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 615,725 companies are currently using one or more Customer Experience software. Out of these, there are 581,312 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.10% of market share, Trustpilot with 13.21% of market share, Intercom with 13.14% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,128), Digital Marketing (7,747), Education (6,286).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

252

Technologies Tracked

1310314

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Experience technologies in 2026

Over 1310314 companies are using Customer Experience tools. Zendesk with 14.10% market share (184712 customers), Trustpilot with 13.21% market share (173095 customers), Intercom with 13.14% market share (172228 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.10%

184712

Trustpilot

13.21%

173095

Intercom

13.14%

172228

Adobe Experience Cloud

9.17%

120104

Adobe Marketing Cloud

7.22%

94632

Others

43.16%

565543

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (579261 companies), 20 - 49 employees (276129 companies), 100 - 249 employees (138035 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 581312 (55.25%), United Kingdom with 137365 (13.06%), Germany with 54299 (5.16%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9128), Digital Marketing (7747), Education (6286).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	184712	14.10
2	Trustpilot	173095	13.21
3	Intercom	172228	13.14
4	Adobe Experience Cloud	120104	9.17
5	Adobe Marketing Cloud	94632	7.22
6	Qualtrics	87160	6.65
7	Freshworks	36438	2.78
8	Qualtrics Research Core	32184	2.46
9	Smartlook	31774	2.42
10	Adobe Commerce Cloud	24937	1.90
11	Zoho CRM	24800	1.89
12	Pendo	24501	1.87
13	Podium	24063	1.84
14	Yotpo	20867	1.59
15	Pipedrive	18814	1.44
16	Campaign Monitor	18156	1.39
17	Smile.io	16047	1.22
18	ClickTale	15033	1.15
19	OneAll	13996	1.07
20	Salesforce Service Cloud	12010	0.92
21	Genesys PureCloud	11963	0.91
22	Sitecore	11018	0.84
23	Bazaarvoice	9632	0.74
24	WalkMe	7950	0.61
25	Survicate	7935	0.61
26	Genesys	7109	0.54
27	LiveAgent	6384	0.49
28	Zoho Desk	6233	0.48
29	Bookafy	5927	0.45
30	Feefo	5875	0.45
31	Collect.chat	5622	0.43
32	SendX	5324	0.41
33	LivePerson	4411	0.34
34	Nebula CX by Kampyle	4282	0.33
35	Medallia	3456	0.26
36	Five9	3368	0.26
37	NiceJob	2955	0.23
38	PowerReviews	2311	0.18
39	QuantumMetric	2306	0.18
40	iZooto	2202	0.17
41	Kustomer	2197	0.17
42	Gigya	1876	0.14
43	CallPage	1571	0.12
44	SAP Hybris Cloud for Customer	1566	0.12
45	WebEngage	1481	0.11
46	Woobox	1465	0.11
47	ChurnZero	1415	0.11
48	Kayako	1248	0.10
49	HelpCrunch	1223	0.09
50	Oracle Service Cloud	1189	0.09
51	Quantcast Choice	1054	0.08
52	Oracle CX	1014	0.08
53	Grade.us	949	0.07
54	DecibelInsight	939	0.07
55	Airship	933	0.07
56	ReferralCandy	909	0.07
57	Whatfix	894	0.07
58	amoCRM	825	0.06
59	Qualtrics XM Customer Experience	822	0.06
60	ProProfs Knowledge Base	784	0.06
61	Quadient	768	0.06
62	Adobe Experience Platform	725	0.06
63	UserTesting	724	0.06
64	OpinionLab	718	0.05
65	NICE CXone	675	0.05
66	Confirmit	668	0.05
67	Dovetail	664	0.05
68	AskNicely	597	0.05
69	Nextiva	547	0.04
70	Yieldify	522	0.04
71	Zoho CRM Plus	509	0.04
72	Webtrekk	500	0.04
73	Practice Ignition	471	0.04
74	Vev	450	0.03
75	Thunderhead.com	425	0.03
76	TINT	413	0.03
77	Totango	410	0.03
78	Planhat	400	0.03
79	Adobe Experience Manager Forms	388	0.03
80	TeleTech	370	0.03
81	VePlatform	365	0.03
82	Talisma	360	0.03
83	TapMango	344	0.03
84	AnyRoad	320	0.02
85	TeamSupport	296	0.02
86	LoginRadius	292	0.02
87	TrustAnalytica	291	0.02
88	GatherUp	284	0.02
89	Vocalcom	278	0.02
90	GetFeedback	277	0.02
91	DeskDirector	272	0.02
92	RumbleTalk	256	0.02
93	Shipup	254	0.02
94	Qhub	237	0.02
95	Clarabridge	231	0.02
96	Reevoo	229	0.02
97	Falcon.io	229	0.02
98	Thought Industries	228	0.02
99	InMoment	228	0.02
100	Q-nomy	210	0.02
101	FICO Customer Lifecycle Products	210	0.02
102	SurveySparrow	206	0.02
103	Moxtra	187	0.01
104	RocketLane	181	0.01
105	Barilliance	179	0.01
106	Oracle Unity Customer Data Platform	175	0.01
107	Vonage Communications APIs (formerly Nexmo)	164	0.01
108	Hippo Video	162	0.01
109	FiveStars	161	0.01
110	Kubra	156	0.01
111	Key Survey	153	0.01
112	Satmetrix	151	0.01
113	KnowledgeOwl	149	0.01
114	FUEL CYCLE	147	0.01
115	Cloudrexx	147	0.01
116	Bright Pattern	146	0.01
117	Oracle Fatwire	139	0.01
118	ITSM 365	133	0.01
119	ReviewTrackers	129	0.01
120	Conversocial	124	0.01
121	Bluestone PIM	124	0.01
122	ProProfs Survey Maker	122	0.01
123	ForeSee	117	0.01
124	Backbase	115	0.01
125	BEYABLE	109	0.01
126	HiConversion	109	0.01
127	Zingle	108	0.01
128	Interakt	102	0.01
129	Servion	99	0.01
130	Wix Answers	94	0.01
131	Sprinklr Modern Care	90	0.01
132	Pisano	89	0.01
133	Nanorep	87	0.01
134	Goodays	87	0.01
135	FuseDesk	84	0.01
136	UJET	84	0.01
137	Intouch Insight	83	0.01
138	Sharpen	82	0.01
139	CustomerGauge	80	0.01
140	Comarch Loyalty Management	79	0.01
141	Locobuzz	79	0.01
142	Antavo	78	0.01
143	Mvix Digital Signage	75	0.01
144	Nicereply	73	0.01
145	Oracle Banking Digital Experience	71	0.01
146	UXPressia	67	0.01
147	Method:CRM	66	0.01
148	Zonka Feedback	63	0.00
149	Scorebuddy	62	0.00
150	Userbrain	62	0.00
151	Alida	60	0.00
152	Navar	60	0.00
153	Cisco CX	59	0.00
154	Apptentive	55	0.00
155	InviteManager	54	0.00
156	Zenloop	50	0.00
157	CX Index	48	0.00
158	Retreaver	44	0.00
159	Yonyx	42	0.00
160	Chattermill	42	0.00
161	Abacus Webvision Cloud	42	0.00
162	MaritzCX	41	0.00
163	Akio	41	0.00
164	CMNTY	40	0.00
165	Retently NPS	40	0.00
166	Pluck	37	0.00
167	ProcedureFlow	37	0.00
168	Aivo	37	0.00
169	Barcart	36	0.00
170	Zoomph	35	0.00
171	SAS/ASSIST	33	0.00
172	AskingPoint	32	0.00
173	SurveyLab	31	0.00
174	Cayzu	30	0.00
175	Slapfive	30	0.00
176	Salesmachine	29	0.00
177	VenueLytics	28	0.00
178	Rant & Rave	28	0.00
179	Movate	25	0.00
180	3CLogic	24	0.00
181	Feedbackly	24	0.00
182	Oracle Real User Experience Insight	23	0.00
183	Clootrack	23	0.00
184	Ushur	22	0.00
185	Engagor	20	0.00
186	Katabat	19	0.00
187	IBM Watson Customer Experience Analytics	19	0.00
188	Talkus	19	0.00
189	Avaya Business Advocate	19	0.00
190	Team Sales Agent	19	0.00
191	ResponseTek	18	0.00
192	Wright XM	17	0.00
193	Toonimo	16	0.00
194	Whisbi	16	0.00
195	Thanx Media	16	0.00
196	Google Trusted Stores	16	0.00
197	SightMill	15	0.00
198	OXON	15	0.00
199	Pointillist	15	0.00
200	Sitecore Experience Commerce	14	0.00
201	Qwary	14	0.00
202	erxes Inc	13	0.00
203	CrazyCall	12	0.00
204	CloudCherry	12	0.00
205	Vocoll	12	0.00
206	SeeVolution	11	0.00
207	Antlere	11	0.00
208	UserRules	10	0.00
209	Honestly	10	0.00
210	Mi4biz	10	0.00
211	SuiteCX	10	0.00
212	Reputology	9	0.00
213	Perkville	9	0.00
214	oorjit	9	0.00
215	eDigitalResearch (Maru EDR)	9	0.00
216	OneWelcome	9	0.00
217	Easyway	9	0.00
218	SimpleFeedback	8	0.00
219	Logicalware	8	0.00
220	PeopleMetrics	8	0.00
221	OpenText Communications Center Enterprise (CCE)	8	0.00
222	Experiture	7	0.00
223	Akamai Intelligent Edge Platform	7	0.00
224	Auryc	7	0.00
225	Progress DXP	7	0.00
226	KANA Express	6	0.00
227	Market Force Information	6	0.00
228	Survey Analytics	5	0.00
229	ServiceDock	5	0.00
230	Bugwolf	4	0.00
231	ReviewSpreader	4	0.00
232	Cxense Insight	4	0.00
233	Quiq Messaging	4	0.00
234	IBM Tealeaf	4	0.00
235	ThoughtBuzz	3	0.00
236	JumpSeat	3	0.00
237	Acromobile	3	0.00
238	Belly	3	0.00
239	RenegadeWorks	3	0.00
240	Lily Enterprise	3	0.00
241	Touchpoint Dashboard	3	0.00
242	BankBuddy	3	0.00
243	Concentrix Catalyst	3	0.00
244	Alterna CX	3	0.00
245	CallidusCloud CX	2	0.00
246	ShowHows	2	0.00
247	Guideblocks	2	0.00
248	Gotcha	2	0.00
249	Now Interact	2	0.00
250	SnapSolv	2	0.00
251	eAlicia Customer Experience	2	0.00
252	Qloo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.