Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 605,720 companies are currently using one or more Customer Experience software. Out of these, there are 541,431 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.48% of market share, Intercom with 13.21% of market share, Trustpilot with 12.96% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,323), Digital Marketing (7,902), Education (6,311).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

249

Technologies Tracked

1233460

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Customer Experience technologies in 2026

Over 1233460 companies are using Customer Experience tools. Zendesk with 14.48% market share (178656 customers), Intercom with 13.21% market share (162948 customers), Trustpilot with 12.96% market share (159910 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.48%

178656

Intercom

13.21%

162948

Trustpilot

12.96%

159910

Adobe Experience Cloud

9.10%

112267

Adobe Marketing Cloud

6.83%

84186

Others

43.41%

535493

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (527308 companies), 20 - 49 employees (268284 companies), 100 - 249 employees (137930 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 541431 (54.72%), United Kingdom with 130885 (13.23%), Germany with 50213 (5.07%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9323), Digital Marketing (7902), Education (6311).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	178656	14.48
2	Intercom	162948	13.21
3	Trustpilot	159910	12.96
4	Adobe Experience Cloud	112267	9.10
5	Adobe Marketing Cloud	84186	6.83
6	Qualtrics	74563	6.05
7	Freshworks	36955	3.00
8	Smartlook	31760	2.57
9	Qualtrics Research Core	27666	2.24
10	Adobe Commerce Cloud	24947	2.02
11	Zoho CRM	24428	1.98
12	Podium	22950	1.86
13	Pendo	22888	1.86
14	Yotpo	21669	1.76
15	Pipedrive	18647	1.51
16	Campaign Monitor	18071	1.47
17	Smile.io	16170	1.31
18	OneAll	13942	1.13
19	ClickTale	13333	1.08
20	Salesforce Service Cloud	12049	0.98
21	Genesys PureCloud	10983	0.89
22	Sitecore	10694	0.87
23	Bazaarvoice	8289	0.67
24	Survicate	7537	0.61
25	Genesys	7188	0.58
26	LiveAgent	6465	0.52
27	Zoho Desk	6206	0.50
28	Bookafy	5914	0.48
29	Feefo	5894	0.48
30	Collect.chat	5754	0.47
31	SendX	5276	0.43
32	LivePerson	4125	0.33
33	WalkMe	3595	0.29
34	Nebula CX by Kampyle	3575	0.29
35	Five9	3372	0.27
36	Medallia	3253	0.26
37	NiceJob	2896	0.23
38	PowerReviews	2320	0.19
39	Kustomer	2264	0.18
40	iZooto	2128	0.17
41	Gigya	1894	0.15
42	SAP Hybris Cloud for Customer	1580	0.13
43	CallPage	1556	0.13
44	WebEngage	1506	0.12
45	QuantumMetric	1478	0.12
46	Woobox	1442	0.12
47	ChurnZero	1394	0.11
48	Kayako	1240	0.10
49	HelpCrunch	1236	0.10
50	Oracle Service Cloud	1202	0.10
51	Oracle CX	1047	0.08
52	Quantcast Choice	1014	0.08
53	ReferralCandy	962	0.08
54	Airship	930	0.08
55	Grade.us	903	0.07
56	Yieldify	869	0.07
57	Whatfix	860	0.07
58	Qualtrics XM Customer Experience	822	0.07
59	amoCRM	816	0.07
60	ProProfs Knowledge Base	770	0.06
61	DecibelInsight	759	0.06
62	Quadient	752	0.06
63	UserTesting	725	0.06
64	OpinionLab	708	0.06
65	Dovetail	697	0.06
66	Confirmit	694	0.06
67	Adobe Experience Platform	686	0.06
68	NICE CXone	662	0.05
69	AskNicely	563	0.05
70	Nextiva	538	0.04
71	RumbleTalk	525	0.04
72	Zoho CRM Plus	516	0.04
73	Webtrekk	499	0.04
74	Practice Ignition	459	0.04
75	Vev	441	0.04
76	Thunderhead.com	427	0.03
77	TINT	398	0.03
78	Planhat	391	0.03
79	Adobe Experience Manager Forms	385	0.03
80	Totango	375	0.03
81	Talisma	359	0.03
82	VePlatform	351	0.03
83	TeleTech	344	0.03
84	TapMango	340	0.03
85	LoginRadius	301	0.02
86	TeamSupport	295	0.02
87	AnyRoad	294	0.02
88	GetFeedback	286	0.02
89	TrustAnalytica	285	0.02
90	GatherUp	282	0.02
91	Vocalcom	275	0.02
92	DeskDirector	274	0.02
93	Shipup	253	0.02
94	Reevoo	235	0.02
95	Clarabridge	232	0.02
96	Oracle Unity Customer Data Platform	231	0.02
97	Thought Industries	230	0.02
98	Falcon.io	229	0.02
99	Qhub	225	0.02
100	SurveySparrow	213	0.02
101	FICO Customer Lifecycle Products	208	0.02
102	Q-nomy	206	0.02
103	InMoment	195	0.02
104	Moxtra	185	0.01
105	Barilliance	181	0.01
106	RocketLane	180	0.01
107	FiveStars	167	0.01
108	Hippo Video	165	0.01
109	Vonage Communications APIs (formerly Nexmo)	160	0.01
110	Kubra	156	0.01
111	Key Survey	150	0.01
112	Bright Pattern	150	0.01
113	Satmetrix	150	0.01
114	Cloudrexx	143	0.01
115	KnowledgeOwl	139	0.01
116	ITSM 365	139	0.01
117	Oracle Fatwire	139	0.01
118	ForeSee	134	0.01
119	ReviewTrackers	126	0.01
120	Conversocial	124	0.01
121	Backbase	117	0.01
122	Bluestone PIM	113	0.01
123	FUEL CYCLE	112	0.01
124	ProProfs Survey Maker	110	0.01
125	BEYABLE	108	0.01
126	HiConversion	108	0.01
127	Zingle	106	0.01
128	Interakt	98	0.01
129	Wix Answers	94	0.01
130	Servion	94	0.01
131	Sprinklr Modern Care	90	0.01
132	Mvix Digital Signage	84	0.01
133	FuseDesk	84	0.01
134	UJET	84	0.01
135	Intouch Insight	83	0.01
136	Pisano	83	0.01
137	Alida	83	0.01
138	CustomerGauge	81	0.01
139	Locobuzz	80	0.01
140	Nanorep	76	0.01
141	Comarch Loyalty Management	75	0.01
142	Sharpen	74	0.01
143	Nicereply	73	0.01
144	Oracle Banking Digital Experience	72	0.01
145	Method:CRM	67	0.01
146	UXPressia	66	0.01
147	Scorebuddy	64	0.01
148	Navar	62	0.01
149	Zonka Feedback	61	0.00
150	Userbrain	61	0.00
151	Cisco CX	59	0.00
152	Antavo	55	0.00
153	Apptentive	55	0.00
154	Goodays	55	0.00
155	Zenloop	50	0.00
156	CX Index	47	0.00
157	Yonyx	43	0.00
158	Chattermill	43	0.00
159	Abacus Webvision Cloud	43	0.00
160	Retreaver	43	0.00
161	MaritzCX	41	0.00
162	Akio	41	0.00
163	Pluck	37	0.00
164	ProcedureFlow	37	0.00
165	Retently NPS	36	0.00
166	Barcart	36	0.00
167	Zoomph	35	0.00
168	Aivo	34	0.00
169	AskingPoint	33	0.00
170	SAS/ASSIST	33	0.00
171	Cayzu	30	0.00
172	VenueLytics	28	0.00
173	Rant & Rave	28	0.00
174	Salesmachine	27	0.00
175	Movate	26	0.00
176	Toonimo	24	0.00
177	Feedbackly	24	0.00
178	Ushur	24	0.00
179	Oracle Real User Experience Insight	23	0.00
180	SurveyLab	21	0.00
181	3CLogic	21	0.00
182	Katabat	19	0.00
183	IBM Watson Customer Experience Analytics	19	0.00
184	Talkus	19	0.00
185	Engagor	19	0.00
186	Avaya Business Advocate	19	0.00
187	Team Sales Agent	19	0.00
188	ResponseTek	18	0.00
189	Slapfive	17	0.00
190	Pointillist	17	0.00
191	Whisbi	16	0.00
192	OXON	16	0.00
193	Google Trusted Stores	16	0.00
194	Wright XM	15	0.00
195	Sitecore Experience Commerce	14	0.00
196	erxes Inc	13	0.00
197	CMNTY	12	0.00
198	Antlere	12	0.00
199	CloudCherry	12	0.00
200	Vocoll	12	0.00
201	CrazyCall	11	0.00
202	SeeVolution	11	0.00
203	Qwary	11	0.00
204	UserRules	10	0.00
205	Honestly	10	0.00
206	OneWelcome	10	0.00
207	Reputology	9	0.00
208	Perkville	9	0.00
209	SimpleFeedback	9	0.00
210	oorjit	9	0.00
211	eDigitalResearch (Maru EDR)	9	0.00
212	Easyway	9	0.00
213	Mi4biz	8	0.00
214	OpenText Communications Center Enterprise (CCE)	8	0.00
215	Experiture	7	0.00
216	Logicalware	7	0.00
217	PeopleMetrics	7	0.00
218	Akamai Intelligent Edge Platform	7	0.00
219	Auryc	7	0.00
220	Progress DXP	7	0.00
221	KANA Express	6	0.00
222	Market Force Information	6	0.00
223	Survey Analytics	5	0.00
224	InviteManager	5	0.00
225	ServiceDock	5	0.00
226	Bugwolf	4	0.00
227	Acromobile	4	0.00
228	Cxense Insight	4	0.00
229	Quiq Messaging	4	0.00
230	SightMill	4	0.00
231	IBM Tealeaf	4	0.00
232	SuiteCX	4	0.00
233	Thanx Media	4	0.00
234	Clootrack	4	0.00
235	JumpSeat	3	0.00
236	Belly	3	0.00
237	RenegadeWorks	3	0.00
238	Lily Enterprise	3	0.00
239	Touchpoint Dashboard	3	0.00
240	BankBuddy	3	0.00
241	Concentrix Catalyst	3	0.00
242	Alterna CX	3	0.00
243	ThoughtBuzz	2	0.00
244	CallidusCloud CX	2	0.00
245	ShowHows	2	0.00
246	Gotcha	2	0.00
247	Now Interact	2	0.00
248	SnapSolv	2	0.00
249	eAlicia Customer Experience	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.