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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2024, over 589,941 companies are currently using one or more Customer Experience software. Out of these, there are 457,824 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Trustpilot with 20.15% of market share, Zendesk with 17.27% of market share, Intercom with 8.30% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (10,181), Digital Marketing (8,080), Technology (6,682).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

243

Technologies Tracked

952480

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Customer Experience technologies in 2024

Over 952480 companies are using Customer Experience tools. Trustpilot with 20.15% market share (191937 customers), Zendesk with 17.27% market share (164474 customers), Intercom with 8.30% market share (79065 customers).

Technology

Market Share (Est.)

Customers

Trustpilot

20.15%

191937

Zendesk

17.27%

164474

Intercom

8.30%

79065

Adobe Marketing Cloud

7.65%

72819

Freshworks

3.56%

33897

Others

43.08%

410288

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (345494 companies), 20 - 49 employees (196518 companies), 10 - 19 employees (122218 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 457824 (58.36%), United Kingdom with 102693 (13.09%), Australia with 37629 (4.80%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (10181), Digital Marketing (8080), Technology (6682).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Trustpilot	191937	20.15
2	Zendesk	164474	17.27
3	Intercom	79065	8.30
4	Adobe Marketing Cloud	72819	7.65
5	Freshworks	33897	3.56
6	Qualtrics	28565	3.00
7	Podium	26984	2.83
8	Campaign Monitor	25554	2.68
9	Yotpo	23718	2.49
10	Adobe Commerce Cloud	23142	2.43
11	Smartlook	21490	2.26
12	Qualtrics Research Core	21448	2.25
13	Smile.io	21176	2.22
14	Zoho CRM	19242	2.02
15	Pendo	15232	1.60
16	Salesforce Service Cloud	14037	1.47
17	Pipedrive	13579	1.43
18	OneAll	11359	1.19
19	Sitecore	10253	1.08
20	Bazaarvoice	8040	0.84
21	LiveAgent	7345	0.77
22	Feefo	5597	0.59
23	Genesys	5549	0.58
24	LivePerson	5537	0.58
25	Zoho Desk	5256	0.55
26	Adobe Experience Cloud	4623	0.49
27	Survicate	4475	0.47
28	Collect.chat	4345	0.46
29	Usabilla	4333	0.45
30	ClickTale	4012	0.42
31	Medallia	3913	0.41
32	Bookafy	3444	0.36
33	Nebula CX by Kampyle	3312	0.35
34	WalkMe	3250	0.34
35	PowerReviews	3213	0.34
36	Five9	3085	0.32
37	Genesys PureCloud	3060	0.32
38	Gigya	2577	0.27
39	NiceJob	2440	0.26
40	Kustomer	2084	0.22
41	Woobox	2007	0.21
42	SendX	1790	0.19
43	HelpCrunch	1695	0.18
44	QuantumMetric	1682	0.18
45	CallPage	1525	0.16
46	WebEngage	1486	0.16
47	iZooto	1366	0.14
48	ChurnZero	1269	0.13
49	Kayako	1208	0.13
50	Quantcast Choice	1150	0.12
51	Grade.us	1129	0.12
52	DecibelInsight	1104	0.12
53	ReferralCandy	1008	0.11
54	OpinionLab	952	0.10
55	Confirmit	948	0.10
56	Thunderhead.com	881	0.09
57	Oracle CX	856	0.09
58	TINT	846	0.09
59	SAP Hybris Cloud for Customer	809	0.08
60	Oracle Service Cloud	788	0.08
61	ProProfs Knowledge Base	769	0.08
62	Yieldify	694	0.07
63	Whatfix	651	0.07
64	Quadient	610	0.06
65	UserTesting	604	0.06
66	Adobe Experience Platform	581	0.06
67	ForeSee	561	0.06
68	Webtrekk	559	0.06
69	TeamSupport	559	0.06
70	amoCRM	541	0.06
71	RumbleTalk	521	0.05
72	AskNicely	514	0.05
73	GatherUp	511	0.05
74	Adobe Experience Manager Forms	482	0.05
75	NICE CXone	442	0.05
76	Zoho CRM Plus	385	0.04
77	GetFeedback	359	0.04
78	Reevoo	346	0.04
79	Practice Ignition	344	0.04
80	TapMango	344	0.04
81	Nextiva	337	0.04
82	Talisma	336	0.04
83	TeleTech	334	0.04
84	Thought Industries	329	0.03
85	Vev	316	0.03
86	Totango	286	0.03
87	DeskDirector	281	0.03
88	Qhub	278	0.03
89	Shipup	277	0.03
90	Clarabridge	258	0.03
91	FiveStars	258	0.03
92	Key Survey	233	0.02
93	Vonage Communications APIs (formerly Nexmo)	221	0.02
94	Barilliance	205	0.02
95	Falcon.io	201	0.02
96	Q-nomy	195	0.02
97	Nanorep	193	0.02
98	Hippo Video	190	0.02
99	Planhat	181	0.02
100	Moxtra	163	0.02
101	Dovetail	152	0.02
102	HiConversion	149	0.02
103	Wix Answers	143	0.02
104	LoginRadius	139	0.01
105	Satmetrix	137	0.01
106	FUEL CYCLE	127	0.01
107	KnowledgeOwl	125	0.01
108	Oracle Unity Customer Data Platform	122	0.01
109	Vocalcom	117	0.01
110	Kubra	117	0.01
111	Conversocial	116	0.01
112	InMoment	116	0.01
113	VePlatform	110	0.01
114	BEYABLE	110	0.01
115	ProProfs Survey Maker	109	0.01
116	Cloudrexx	106	0.01
117	CustomerGauge	105	0.01
118	SurveySparrow	105	0.01
119	Zingle	104	0.01
120	ReviewTrackers	97	0.01
121	Bright Pattern	93	0.01
122	Oracle Fatwire	93	0.01
123	Bluestone PIM	88	0.01
124	Alida	85	0.01
125	UJET	73	0.01
126	Interakt	70	0.01
127	CXGroup	69	0.01
128	Nicereply	68	0.01
129	Locobuzz	67	0.01
130	Client Heartbeat	63	0.01
131	Backbase	60	0.01
132	Barcart	60	0.01
133	FuseDesk	57	0.01
134	Sharpen	56	0.01
135	Chattermill	56	0.01
136	Servion	56	0.01
137	ITSM 365	55	0.01
138	Retreaver	48	0.01
139	Rant & Rave	48	0.01
140	Apptentive	47	0.00
141	Method:CRM	45	0.00
142	Comarch Loyalty Management	45	0.00
143	Zoomph	42	0.00
144	Katabat	38	0.00
145	MaritzCX	37	0.00
146	SeeVolution	36	0.00
147	RocketLane	34	0.00
148	AskingPoint	33	0.00
149	Talkus	33	0.00
150	Pluck	32	0.00
151	Oracle Banking Digital Experience	32	0.00
152	Touchpoint Dashboard	29	0.00
153	Engagor	29	0.00
154	Toonimo	27	0.00
155	eDigitalResearch (Maru EDR)	26	0.00
156	Honestly	25	0.00
157	InviteManager	24	0.00
158	UXPressia	24	0.00
159	oorjit	23	0.00
160	ResponseTek	23	0.00
161	Pointillist	23	0.00
162	Oracle Real User Experience Insight	22	0.00
163	SAS/ASSIST	22	0.00
164	Google Trusted Stores	22	0.00
165	Scorebuddy	19	0.00
166	Whisbi	19	0.00
167	OXON	19	0.00
168	Aivo	18	0.00
169	Temper.io	17	0.00
170	Ushur	17	0.00
171	Cayzu	16	0.00
172	Team Sales Agent	15	0.00
173	CMNTY	14	0.00
174	Salesmachine	14	0.00
175	Avaya Business Advocate	14	0.00
176	Antavo	13	0.00
177	Vocoll	13	0.00
178	OneWelcome	13	0.00
179	Belly	12	0.00
180	Reputology	12	0.00
181	Yonyx	12	0.00
182	Retently NPS	12	0.00
183	PeopleMetrics	12	0.00
184	Logicalware	11	0.00
185	Userbrain	11	0.00
186	CloudCherry	11	0.00
187	SurveyLab	10	0.00
188	CrazyCall	10	0.00
189	Experiture	10	0.00
190	Sitecore Experience Commerce	10	0.00
191	Zenloop	10	0.00
192	Starred	9	0.00
193	UserRules	9	0.00
194	IBM Tealeaf	9	0.00
195	Market Force Information	9	0.00
196	Survey Analytics	8	0.00
197	SimpleFeedback	8	0.00
198	VenueLytics	8	0.00
199	Promoter Ninja	8	0.00
200	ServiceDock	8	0.00
201	Concentrix Catalyst	8	0.00
202	Movate	8	0.00
203	Survey Galaxy	7	0.00
204	Auryc	7	0.00
205	Easyway	7	0.00
206	Acromobile	6	0.00
207	Guideblocks	6	0.00
208	ProcedureFlow	6	0.00
209	Pisano	6	0.00
210	Mi4biz	6	0.00
211	Slapfive	6	0.00
212	OpenText Communications Center Enterprise (CCE)	6	0.00
213	Sprinklr Modern Care	6	0.00
214	ThoughtBuzz	5	0.00
215	Perkville	5	0.00
216	Zonka Feedback	5	0.00
217	KANA Express	5	0.00
218	IBM Watson Customer Experience Analytics	5	0.00
219	erxes Inc	5	0.00
220	JumpSeat	4	0.00
221	3CLogic	4	0.00
222	Nextpond	4	0.00
223	ShowHows	4	0.00
224	Cxense Insight	4	0.00
225	Antlere	4	0.00
226	Quiq Messaging	4	0.00
227	Lily Enterprise	4	0.00
228	Mvix Digital Signage	3	0.00
229	RenegadeWorks	3	0.00
230	SightMill	3	0.00
231	Intouch Insight	3	0.00
232	Gotcha	3	0.00
233	Abacus Webvision Cloud	3	0.00
234	Thanx Media	3	0.00
235	Now Interact	3	0.00
236	Bugwolf	2	0.00
237	CallidusCloud CX	2	0.00
238	SuiteCX	2	0.00
239	SnapSolv	2	0.00
240	BankBuddy	2	0.00
241	Akamai Intelligent Edge Platform	2	0.00
242	Qwary	2	0.00
243	Clootrack	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Trustpilot, Zendesk, Intercom. Here, you can view a full list of Customer Experience tools in the market.