Backbase
Backbase delivers a customer experience platform to enterprises that want to deliver a superior customer experience.
Market Share of Backbase
Current Customer(s)
118
Market Share (Est.)
0.01%
Ranking
#120
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 14.71%, Intercom with 13.06%, Trustpilot with 12.58% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 186183 | 14.71% | Backbase vs Zendesk |
| Intercom | 165242 | 13.06% | Backbase vs Intercom |
| Trustpilot | 159197 | 12.58% | Backbase vs Trustpilot |
| Adobe Experience Cloud | 115484 | 9.13% | Backbase vs Adobe Experience Cloud |
| Qualtrics | 91309 | 7.22% | Backbase vs Qualtrics |
| Adobe Marketing Cloud | 87367 | 6.90% | Backbase vs Adobe Marketing Cloud |
| Freshworks | 37045 | 2.93% | Backbase vs Freshworks |
| Smartlook | 33254 | 2.63% | Backbase vs Smartlook |
| Qualtrics Research Core | 28358 | 2.24% | Backbase vs Qualtrics Research Core |
| Adobe Commerce Cloud | 25518 | 2.02% | Backbase vs Adobe Commerce Cloud |
| Zoho CRM | 24898 | 1.97% | Backbase vs Zoho CRM |
| Yotpo | 23128 | 1.83% | Backbase vs Yotpo |
| Campaign Monitor | 22033 | 1.74% | Backbase vs Campaign Monitor |
| Podium | 21466 | 1.70% | Backbase vs Podium |
| Pendo | 21222 | 1.68% | Backbase vs Pendo |
| Pipedrive | 18789 | 1.48% | Backbase vs Pipedrive |
| Smile.io | 16861 | 1.33% | Backbase vs Smile.io |
| OneAll | 13969 | 1.10% | Backbase vs OneAll |
| Salesforce Service Cloud | 12416 | 0.98% | Backbase vs Salesforce Service Cloud |
| Sitecore | 10965 | 0.87% | Backbase vs Sitecore |
Popular Comparisons
Top Competitors and Alternatives of Backbase
The top three of Backbase’s competitors in the Customer Experience category are Zendesk with 14.71%, Intercom with 13.06%, Trustpilot with 12.58% market share.
Backbase vs Zendesk
Backbase vs Intercom
Backbase vs Trustpilot
Backbase vs Adobe Experience Cloud
Backbase vs Qualtrics
Backbase vs Adobe Marketing Cloud
Backbase vs Freshworks
Backbase vs Smartlook
Customers of Backbase
Around the world in 2026, over 117 companies have started using Backbase as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Endava | 10,000+ | London | England | United Kingdom |     |
| Standard Bank Group | 10,000+ | Johannesburg | Gauteng | South Africa | |
| TD | 10,000+ | Toronto | Ontario | Canada | |
| Fifth Third Bank | 10,000+ | Cincinnati | Ohio | United States | |
| HCLTech | 10,000+ | Noida | Uttar Pradesh | India | |
| AIB | 10,000+ | Dublin | Leinster | Ireland | |
| Bank Of The Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
| Deutsche Bank | 10,000+ | Frankfurt am Main | Hesse | Germany | |
| Capgemini | 10,000+ | Paris | Ile-de-France | France | |
| NTT DATA | 10,000+ | Tokyo | Tokyo | Japan | |
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Backbase Customers by Products and Services
The top three products and services offering customers that use Backbase for Customer Experience are Insurance (21), Asset Management (20), Online Banking (19).
Customers
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Backbase Customers by Employee Size
The majority of Backbase's customers for the customer-experience category fall in the company size of 10,000+ employees (36 companies), 1,000 - 4,999 employees (26 companies), 100 - 249 employees (15 companies).
Employee Size
Backbase Customers by Geography
The top three geographies of Backbase for customer-experience are the United States with 31(37.80%), India with 10(12.20%), United Kingdom with 10(12.20%) customers respectively.
Customers
Employees of Backbase
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FAQ
Find answers to the most often asked questions by users.
Who are the top Backbase competitors?
Backbase’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Backbase competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Backbase and 40,000 other technologies on the internet. You can also compare Backbase and its feature with top competitors here : Backbase vs Zendesk Backbase vs Intercom Backbase vs Trustpilot.
What is Backbase customer distribution based on company size?
What is Backbase market share in the customer-experience?
What are the top countries that use Backbase?
What are the top industries that use Backbase?
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