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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

14037

Market Share (Est.)

1.47%

Ranking

#16

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 20.15%, Zendesk with 17.27%, Intercom with 8.30% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Trustpilot19193720.15%Salesforce Service Cloud vs Trustpilot
Zendesk16447417.27%Salesforce Service Cloud vs Zendesk
Intercom790658.30%Salesforce Service Cloud vs Intercom
Adobe Marketing Cloud728197.65%Salesforce Service Cloud vs Adobe Marketing Cloud
Freshworks338973.56%Salesforce Service Cloud vs Freshworks
Qualtrics285653.00%Salesforce Service Cloud vs Qualtrics
Podium269842.83%Salesforce Service Cloud vs Podium
Campaign Monitor255542.68%Salesforce Service Cloud vs Campaign Monitor
Yotpo237182.49%Salesforce Service Cloud vs Yotpo
Adobe Commerce Cloud231422.43%Salesforce Service Cloud vs Adobe Commerce Cloud
Smartlook214902.26%Salesforce Service Cloud vs Smartlook
Qualtrics Research Core214482.25%Salesforce Service Cloud vs Qualtrics Research Core
Smile.io211762.22%Salesforce Service Cloud vs Smile.io
Zoho CRM192422.02%Salesforce Service Cloud vs Zoho CRM
Pendo152321.60%Salesforce Service Cloud vs Pendo
Pipedrive135791.43%Salesforce Service Cloud vs Pipedrive
OneAll113591.19%Salesforce Service Cloud vs OneAll
Sitecore102531.08%Salesforce Service Cloud vs Sitecore
Bazaarvoice80400.84%Salesforce Service Cloud vs Bazaarvoice
LiveAgent73450.77%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 20.15%, Zendesk with 17.27%, Intercom with 8.30% market share.

Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Podium

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Salesforce Service Cloud vs Campaign Monitor

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14034 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Smith & Nephew Plc10,000+LondonEnglandUnited Kingdom
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Salesforce10,000+San FranciscoCaliforniaUnited States
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Inteva Products10,000+TroyMichiganUnited States
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LinkedIn10,000+SunnyvaleCaliforniaUnited States
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Xcel Energy, Inc10,000+MinneapolisMinnesotaUnited States
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Truist Financial Corporation10,000+CharlotteNorth CarolinaUnited States
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Jones Lang Lasalle Inc10,000+ChicagoIllinoisUnited States
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Chalhoub Group10,000+DubaiDubaiUnited Arab Emirates
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Wawa, Inc.10,000+MediaPennsylvaniaUnited States
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Cognizant Technology Solutions Corporation10,000+TeaneckNew JerseyUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (311), Consulting (243), Crm (240).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 0 - 9 employees (2527 companies), 20 - 49 employees (2345 companies), 100 - 249 employees (1993 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 7918(66.48%), United Kingdom with 965(8.10%), India with 665(5.58%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Contact Center
Knowledge Management
Customer Support Services
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Intercom. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Trustpilot Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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