Solutions

6sense Revenue AI™ for Marketing

6sense Revenue AI™ for Sales

Copied

Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2026, over 21,363 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 16,303 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 34.08% of market share, Amazon Connect with 11.62% of market share, Coveo with 10.63% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (560), Managed Services (441), Consulting (421).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

113

Technologies Tracked

29853

Companies Tracked

Categories related to Cloud Contact Center Software

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Cloud Contact Center Software technologies in 2026

Over 29853 companies are using Cloud Contact Center Software tools. Irene with 34.08% market share (10175 customers), Amazon Connect with 11.62% market share (3470 customers), Coveo with 10.63% market share (3173 customers).

Technology

Market Share (Est.)

Customers

Irene

34.08%

10175

Amazon Connect

11.62%

3470

Coveo

10.63%

3173

NICE inContact

9.90%

2956

Virtual PBX

7.18%

2142

Others

26.59%

7937

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (8942 companies), 20 - 49 employees (4405 companies), 10,000+ employees (3528 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 16303 (65.82%), United Kingdom with 1976 (7.98%), Brazil with 1418 (5.72%) customers respectively.

Customers

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (560), Managed Services (441), Consulting (421).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	10175	34.08
2	Amazon Connect	3470	11.62
3	Coveo	3173	10.63
4	NICE inContact	2956	9.90
5	Virtual PBX	2142	7.18
6	Cisco Unified Contact Center Enterprise	1555	5.21
7	Genesys Cloud CX	1504	5.04
8	Spoken Communications	704	2.36
9	NICE CXone	662	2.22
10	VICIdial	432	1.45
11	Synthetix	290	0.97
12	CallTrackingMetrics	269	0.90
13	TASKE	181	0.61
14	Anywhere365	132	0.44
15	Natterbox	122	0.41
16	Contivio	117	0.39
17	Grabyo	117	0.39
18	Mitel Unified Communications	100	0.33
19	Google Contact Center AI	100	0.33
20	8x8 Cloud Contact Center	92	0.31
21	Ozonetel	89	0.30
22	Sharpen	74	0.25
23	Enghouse Interactive Contact Center	72	0.24
24	Calabrio ONE	69	0.23
25	Enghouse Interactive	66	0.22
26	Aceyus	59	0.20
27	QueueMetrics	59	0.20
28	Capgemini Odigo	57	0.19
29	ConnectAndSell	52	0.17
30	Dialer Software	52	0.17
31	Anywhere365 for Skype Business	49	0.16
32	Car Wars	46	0.15
33	Call Center Studio	46	0.15
34	Akio	41	0.14
35	MightyCall	39	0.13
36	CallTower	36	0.12
37	Pamela	36	0.12
38	Unify	28	0.09
39	Vitu	27	0.09
40	PrimoDialler	26	0.09
41	FrontSpin	24	0.08
42	Aavaz	23	0.08
43	Alcatel-Lucent OmniTouch	22	0.07
44	Transera	21	0.07
45	Verint Open CCaaS Platform	21	0.07
46	LeadsRain	20	0.07
47	Novanet C3S	20	0.07
48	BluIP	14	0.05
49	CallMiner Eureka	13	0.04
50	Q-Suite	13	0.04
51	Humach	13	0.04
52	HOGUNSOFT	13	0.04
53	SparkTG	12	0.04
54	CyCC	12	0.04
55	Atos Unify OpenScape Voice	11	0.04
56	CALLN	11	0.04
57	Voiptime Cloud	10	0.03
58	SpiceCSM Dashboards and Analytics	10	0.03
59	Nubitalk	10	0.03
60	Ringio	10	0.03
61	TCN Cloud	9	0.03
62	IPscape	9	0.03
63	Greenlight CRM	9	0.03
64	Smiddle	9	0.03
65	Telax Contact Center	8	0.03
66	Virtual Observer	8	0.03
67	LinkScope QE	8	0.03
68	Oracle Content and Experience Cloud	8	0.03
69	MiaRec	7	0.02
70	SmartAction	7	0.02
71	Intellicon	7	0.02
72	NEC Cloud	7	0.02
73	Rostrvm	6	0.02
74	Goldfish.ie	6	0.02
75	telerion	6	0.02
76	DialedIn	6	0.02
77	SAP Contact Center	5	0.02
78	EasyContactNow	5	0.02
79	Sip2Dial	5	0.02
80	CallScripter Synergy	5	0.02
81	Dialfire	5	0.02
82	PARTH	5	0.02
83	HoduCC	4	0.01
84	CenturyLink Contact Center	4	0.01
85	Kunnect	4	0.01
86	PureCloud Engage	4	0.01
87	Oracle Contact On Demand	4	0.01
88	SuperReceptionist	4	0.01
89	Quvu	4	0.01
90	Trooya	3	0.01
91	TalkHelper Call Center for Skype	3	0.01
92	Noda Contact Center	3	0.01
93	expertcloud	3	0.01
94	Genesis Communications	3	0.01
95	Know Max	3	0.01
96	NetKeeper	3	0.01
97	ACD panel	3	0.01
98	Cloud Telephony	2	0.01
99	Clearview	2	0.01
100	Voicent Call Center Manager	2	0.01
101	Ameyo Emerge	2	0.01
102	Nixxis Contact Suite	2	0.01
103	Dezide Contact Center	2	0.01
104	Evolved Call Center	2	0.01
105	Fuze Contact Center	2	0.01
106	Support.com Nexus	2	0.01
107	NEC Contact Center	2	0.01
108	FONREACH	2	0.01
109	PRO-T-S	2	0.01
110	XtR Desktop	2	0.01
111	Telemation	2	0.01
112	Ansapoint	2	0.01
113	PBXMate	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, Amazon Connect, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.