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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2024, over 20,251 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 14,994 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 36.70% of market share, NICE inContact with 13.42% of market share, Coveo with 12.60% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (395), Consulting (367), Managed Services (345).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

109

Technologies Tracked

26018

Companies Tracked

Categories related to Cloud Contact Center Software

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Cloud Contact Center Software technologies in 2024

Over 26018 companies are using Cloud Contact Center Software tools. Irene with 36.70% market share (9549 customers), NICE inContact with 13.42% market share (3491 customers), Coveo with 12.60% market share (3279 customers).

Technology

Market Share (Est.)

Customers

Irene

36.70%

9549

NICE inContact

13.42%

3491

Coveo

12.60%

3279

Amazon Connect

10.79%

2808

Virtual PBX

5.04%

1311

Others

21.45%

5580

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (7419 companies), 20 - 49 employees (4250 companies), 100 - 249 employees (2989 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 14994 (67.39%), United Kingdom with 1566 (7.04%), People's Republic of China with 1108 (4.98%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (395), Consulting (367), Managed Services (345).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9549	36.70
2	NICE inContact	3491	13.42
3	Coveo	3279	12.60
4	Amazon Connect	2808	10.79
5	Virtual PBX	1311	5.04
6	Cisco Unified Contact Center Enterprise	1279	4.92
7	Spoken Communications	674	2.59
8	NICE CXone	442	1.70
9	VICIdial	358	1.38
10	CallTrackingMetrics	224	0.86
11	TASKE	188	0.72
12	Synthetix	150	0.58
13	Genesys Cloud CX	150	0.58
14	Anywhere365	111	0.43
15	Grabyo	105	0.40
16	Ozonetel	93	0.36
17	Enghouse Interactive	85	0.33
18	QueueMetrics	75	0.29
19	Car Wars	70	0.27
20	Contivio	69	0.27
21	Dialer Software	65	0.25
22	Sharpen	56	0.22
23	Natterbox	55	0.21
24	Capgemini Odigo	51	0.20
25	Enghouse Interactive Contact Center	50	0.19
26	SmartAction	50	0.19
27	Call Center Studio	50	0.19
28	Nectar Desk	50	0.19
29	Pamela	49	0.19
30	Aceyus	48	0.18
31	Call Tools Contact Center	45	0.17
32	Dialfire	44	0.17
33	ConnectAndSell	43	0.17
34	Google Contact Center AI	42	0.16
35	Anywhere365 for Skype Business	41	0.16
36	Calabrio ONE	39	0.15
37	SuperReceptionist	35	0.13
38	MightyCall	34	0.13
39	Vitu	34	0.13
40	MiaRec	29	0.11
41	CallTower	27	0.10
42	BluIP	26	0.10
43	Novanet C3S	22	0.08
44	LeadsRain	21	0.08
45	FrontSpin	21	0.08
46	Mitel Unified Communications	21	0.08
47	SpiceCSM Dashboards and Analytics	19	0.07
48	Transera	18	0.07
49	IPscape	18	0.07
50	Alcatel-Lucent OmniTouch	16	0.06
51	Dialer360	15	0.06
52	TCN Cloud	15	0.06
53	HOGUNSOFT	15	0.06
54	Aavaz	14	0.05
55	Oracle Content and Experience Cloud	14	0.05
56	CallMiner Eureka	13	0.05
57	Clearview	13	0.05
58	CyCC	13	0.05
59	Atos Unify OpenScape Voice	12	0.05
60	Greenlight CRM	12	0.05
61	Q-Suite	11	0.04
62	Virtual Observer	11	0.04
63	Unify	10	0.04
64	Rostrvm	9	0.03
65	SAP Contact Center	9	0.03
66	EasyContactNow	9	0.03
67	NEC Cloud	9	0.03
68	CallScripter Synergy	8	0.03
69	PARTH	8	0.03
70	LinkScope QE	8	0.03
71	HoduCC	7	0.03
72	Nubitalk	7	0.03
73	Noda Contact Center	7	0.03
74	telerion	7	0.03
75	CALLN	7	0.03
76	CenterMaster	7	0.03
77	PrimoDialler	7	0.03
78	Kunnect	6	0.02
79	Sip2Dial	6	0.02
80	Quvu	6	0.02
81	DialedIn	6	0.02
82	Oracle Contact On Demand	5	0.02
83	Ameyo Emerge	5	0.02
84	Evolved Call Center	5	0.02
85	NetKeeper	5	0.02
86	Ameyo Engage	5	0.02
87	PureCloud Engage	4	0.02
88	Genesis Communications	4	0.02
89	Smiddle	4	0.02
90	Intellicon	4	0.02
91	Trooya	3	0.01
92	Ringio	3	0.01
93	Sarv Cloud Telephony	3	0.01
94	EVS7 Cloud Contact Center	3	0.01
95	NEC Contact Center	3	0.01
96	PRO-T-S	3	0.01
97	PBXMate	3	0.01
98	Tentacle	3	0.01
99	Cloud Telephony	2	0.01
100	8x8 Cloud Contact Center	2	0.01
101	Telax Contact Center	2	0.01
102	CenturyLink Contact Center	2	0.01
103	Voicent Call Center Manager	2	0.01
104	SparkTG	2	0.01
105	VOIPITIS	2	0.01
106	expertcloud	2	0.01
107	Metaphor Contact Center	2	0.01
108	FONREACH	2	0.01
109	Telemation	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.