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Cisco Unified Contact Center Enterprise

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Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Cloud Contact Center Software
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Market Share of Cisco Unified Contact Center Enterprise

Current Customer(s)

1288

Market Share (Est.)

5.01%

Ranking

#6

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 37.23%, NICE inContact with 13.42%, Coveo with 12.35% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Irene956337.23%Cisco Unified Contact Center Enterprise vs Irene
NICE inContact344613.42%Cisco Unified Contact Center Enterprise vs NICE inContact
Coveo317212.35%Cisco Unified Contact Center Enterprise vs Coveo
Amazon Connect286911.17%Cisco Unified Contact Center Enterprise vs Amazon Connect
Virtual PBX13115.10%Cisco Unified Contact Center Enterprise vs Virtual PBX
Spoken Communications6592.57%Cisco Unified Contact Center Enterprise vs Spoken Communications
VICIdial3591.40%Cisco Unified Contact Center Enterprise vs VICIdial
NICE CXone3161.23%Cisco Unified Contact Center Enterprise vs NICE CXone
CallTrackingMetrics2270.88%Cisco Unified Contact Center Enterprise vs CallTrackingMetrics
TASKE1890.74%Cisco Unified Contact Center Enterprise vs TASKE
Genesys Cloud CX1560.61%Cisco Unified Contact Center Enterprise vs Genesys Cloud CX
Synthetix1540.60%Cisco Unified Contact Center Enterprise vs Synthetix
Grabyo1050.41%Cisco Unified Contact Center Enterprise vs Grabyo
Anywhere365990.39%Cisco Unified Contact Center Enterprise vs Anywhere365
QueueMetrics950.37%Cisco Unified Contact Center Enterprise vs QueueMetrics
Enghouse Interactive850.33%Cisco Unified Contact Center Enterprise vs Enghouse Interactive
Contivio700.27%Cisco Unified Contact Center Enterprise vs Contivio
Dialer Software650.25%Cisco Unified Contact Center Enterprise vs Dialer Software
Sharpen580.23%Cisco Unified Contact Center Enterprise vs Sharpen
Natterbox550.21%Cisco Unified Contact Center Enterprise vs Natterbox
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Popular Comparisons

Top Competitors and Alternatives of Cisco Unified Contact Center Enterprise

The top three of Cisco Unified Contact Center Enterprise’s competitors in the Cloud Contact Center Software category are Irene with 37.23%, NICE inContact with 13.42%, Coveo with 12.35% market share.

Cisco Unified Contact Center Enterprise vs Irene

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Cisco Unified Contact Center Enterprise vs NICE inContact

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Cisco Unified Contact Center Enterprise vs Coveo

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Cisco Unified Contact Center Enterprise vs Amazon Connect

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Cisco Unified Contact Center Enterprise vs Virtual PBX

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Cisco Unified Contact Center Enterprise vs Spoken Communications

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Cisco Unified Contact Center Enterprise vs VICIdial

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Cisco Unified Contact Center Enterprise vs NICE CXone

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Customers of Cisco Unified Contact Center Enterprise

Around the world in 2024, over 1288 companies have started using Cisco Unified Contact Center Enterprise as Cloud Contact Center Software tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Roche Holding AG10,000+BaselBasel-CitySwitzerland
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Commonwealth Of Virginia500 - 999RichmondVirginiaUnited States
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Akron Children's Hospital5,000 - 9,999AkronOhioUnited States
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SFR500 - 999Saint-DenisReunionReunion
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Wipro Ltd10,000+BengaluruKarnatakaIndia
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Afiniti1,000 - 4,999Washington, D.C.Washington, D.C.United States
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Queensland Health10,000+BrisbaneQueenslandAustralia
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NTT Data10,000+PlanoTexasUnited States
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Altran10,000+Neuilly-sur-SeineIle-de-FranceFrance
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Thomson Reuters Corporation10,000+TorontoOntarioCanada
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Cisco Unified Contact Center Enterprise Customers by Products and Services

The top three products and services offering customers that use Cisco Unified Contact Center Enterprise for Cloud Contact Center Software are Cloud Services (81), Managed Services (76), Cybersecurity (57).

Customers

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Cisco Unified Contact Center Enterprise Customers by Employee Size

The majority of Cisco Unified Contact Center Enterprise's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (344 companies), 1,000 - 4,999 employees (282 companies), 100 - 249 employees (133 companies).

Employee Size

Cisco Unified Contact Center Enterprise Customers by Geography

The top three geographies of Cisco Unified Contact Center Enterprise for cloud-contact-center-software are the United States with 744(69.86%), United Kingdom with 86(8.08%), India with 62(5.82%) customers respectively.

Customers

Employees of Cisco Unified Contact Center Enterprise

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Also see other Products/Services by Cisco Unified Contact Center Enterprise in:

Cloud Contact Center Software

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Unified Contact Center Enterprise competitors?

Cisco Unified Contact Center Enterprise’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Cisco Unified Contact Center Enterprise competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Unified Contact Center Enterprise and 40,000 other technologies on the internet. You can also compare Cisco Unified Contact Center Enterprise and its feature with top competitors here : Cisco Unified Contact Center Enterprise vs Irene Cisco Unified Contact Center Enterprise vs NICE inContact Cisco Unified Contact Center Enterprise vs Coveo.

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What is Cisco Unified Contact Center Enterprise customer distribution based on company size?

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What is Cisco Unified Contact Center Enterprise market share in the cloud-contact-center-software?

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What are the top countries that use Cisco Unified Contact Center Enterprise?

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What are the top industries that use Cisco Unified Contact Center Enterprise?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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