Genesys Cloud CX
Genesys Cloud CX platform is a Software as a Service contact centre experience.
Market Share of Genesys Cloud CX
Current Customer(s)
150
Market Share (Est.)
0.58%
Ranking
#13
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 36.70%, NICE inContact with 13.42%, Coveo with 12.60% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Cloud CX
The top three of Genesys Cloud CX’s competitors in the Cloud Contact Center Software category are Irene with 36.70%, NICE inContact with 13.42%, Coveo with 12.60% market share.
Genesys Cloud CX vs Irene
Genesys Cloud CX vs NICE inContact
Genesys Cloud CX vs Coveo
Genesys Cloud CX vs Amazon Connect
Genesys Cloud CX vs Virtual PBX
Genesys Cloud CX vs Cisco Unified Contact Center Enterprise
Genesys Cloud CX vs Spoken Communications
Genesys Cloud CX vs NICE CXone
Customers of Genesys Cloud CX
Around the world in 2024, over 150 companies have started using Genesys Cloud CX as Cloud Contact Center Software tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Novant Health | 10,000+ | Winston-Salem | North Carolina | United States |     |
| Hexaware Technologies | 10,000+ | Navi Mumbai | Maharashtra | India | |
| Verizon Communications, Inc. | 10,000+ | New York City | New York | United States | |
| International Business Machines Corporation (IBM) | 10,000+ | Armonk | New York | United States | |
| PPD | 10,000+ | Wilmington | North Carolina | United States | |
| NTT | 10,000+ | Tokyo | Tokyo | Japan | |
| Humana, Inc. | 10,000+ | Louisville | Kentucky | United States | |
| UnitedHealth Group Incorporated | 10,000+ | Minnetonka Mills | Minnesota | United States | |
| Cognizant Technology Solutions Corporation | 10,000+ | Teaneck | New Jersey | United States | |
| AT&T, Inc. | 10,000+ | Dallas | Texas | United States | |
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Genesys Cloud CX Customers by Products and Services
The top three products and services offering customers that use Genesys Cloud CX for Cloud Contact Center Software are Cloud Services (17), Consulting (13), Managed Services (13).
Customers
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Genesys Cloud CX Customers by Employee Size
The majority of Genesys Cloud CX's customers for the cloud-contact-center-software category fall in the company size of 10,000+ employees (46 companies), 1,000 - 4,999 employees (22 companies), 100 - 249 employees (16 companies).
Employee Size
Genesys Cloud CX Customers by Geography
The top three geographies of Genesys Cloud CX for cloud-contact-center-software are the United States with 90(65.22%), United Kingdom with 10(7.25%), Canada with 8(5.80%) customers respectively.
Customers
Employees of Genesys Cloud CX
Also see other Products/Services by Genesys Cloud CX in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Cloud CX competitors?
Genesys Cloud CX’s Top competitors in the cloud-contact-center-software category are Irene, NICE inContact, Coveo. You can view a full list of Genesys Cloud CX competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Cloud CX and 40,000 other technologies on the internet. You can also compare Genesys Cloud CX and its feature with top competitors here : Genesys Cloud CX vs Irene Genesys Cloud CX vs NICE inContact Genesys Cloud CX vs Coveo.
What is Genesys Cloud CX customer distribution based on company size?
What is Genesys Cloud CX market share in the cloud-contact-center-software?
What are the top countries that use Genesys Cloud CX?
What are the top industries that use Genesys Cloud CX?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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