Interactive Voice Response (IVR)
Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
39
Technologies Tracked
203081
Companies Tracked
Categories related to Interactive Voice Response (IVR)
Top 5 Interactive Voice Response (IVR) technologies in 2025
Over 203081 companies are using Interactive Voice Response (IVR) tools. Zendesk with 87.64% market share (177977 customers), Genesys with 3.91% market share (7939 customers), Genesys PureCloud with 1.80% market share (3658 customers).
Technology
Market Share (Est.)
Customers
87.64%
177977
3.91%
7939
1.80%
3658
1.75%
3548
1.50%
3056
Others
3.40%
6903
Interactive Voice Response (IVR) Customers by Employee Size
The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (62472 companies), 20 - 49 employees (50025 companies), 100 - 249 employees (33940 companies).
Employee Size
Interactive Voice Response (IVR) Customers by Geography
Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 90945 (57.55%), United Kingdom with 15707 (9.94%), Canada with 7756 (4.91%) customers respectively.
Customers
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Interactive Voice Response (IVR) Customers by Industry
Top industries that use Interactive Voice Response (IVR) for Marketing (2006), Technology (1823), Software (1572).
Customers
Market Share for Top Interactive Voice Response (IVR) Technologies
Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Zendesk | 177977 | 87.64 |
| 2 | Genesys | 7939 | 3.91 |
| 3 | Genesys PureCloud | 3658 | 1.80 |
| 4 | Five9 | 3548 | 1.75 |
| 5 | NICE inContact | 3056 | 1.50 |
| 6 | Talkdesk | 2008 | 0.99 |
| 7 | NewVoiceMedia | 1745 | 0.86 |
| 8 | LiveOps | 888 | 0.44 |
| 9 | MessageBird | 665 | 0.33 |
| 10 | MiContact Center | 337 | 0.17 |
| 11 | RingCentral Contact Center | 269 | 0.13 |
| 12 | Bright Pattern | 155 | 0.08 |
| 13 | CallFire | 151 | 0.07 |
| 14 | PhoneBurner | 102 | 0.05 |
| 15 | UJET | 96 | 0.05 |
| 16 | Kixie | 73 | 0.04 |
| 17 | Sharpen | 73 | 0.04 |
| 18 | Magnetic North | 70 | 0.03 |
| 19 | Aspect Zipwire | 54 | 0.03 |
| 20 | Plum Voice Hosted IVR | 33 | 0.02 |
| 21 | Convoso | 33 | 0.02 |
| 22 | FluentStream | 23 | 0.01 |
| 23 | uContact | 20 | 0.01 |
| 24 | Aspect CXP Pro | 18 | 0.01 |
| 25 | contactSPACE | 10 | 0.00 |
| 26 | IVR Guru | 10 | 0.00 |
| 27 | Ytel Platform | 9 | 0.00 |
| 28 | Ameyo | 9 | 0.00 |
| 29 | Cisco Unified IP Interactive Voice Response | 9 | 0.00 |
| 30 | Connect First | 8 | 0.00 |
| 31 | Snapforce | 7 | 0.00 |
| 32 | Five9 IVR | 6 | 0.00 |
| 33 | Survox | 5 | 0.00 |
| 34 | Pacific Timesheet | 4 | 0.00 |
| 35 | Voxibot the Voximal stack | 4 | 0.00 |
| 36 | TollFreeForwarding | 3 | 0.00 |
| 37 | 3CLogic | 2 | 0.00 |
| 38 | VBVoice | 2 | 0.00 |
| 39 | MDCall | 2 | 0.00 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Interactive Voice Response (IVR) software market leaders?
Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, Genesys PureCloud. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.
How many companies use Interactive Voice Response (IVR) software these days?
Which company has the most significant market share in the Interactive Voice Response (IVR) software space?
What are the top industries that usually use Interactive Voice Response (IVR) softwares?
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