Talkdesk
Talkdesk is an enterprise cloud contact center platform that helps IBM, Shopify and 1,400 other enterprises improve customer satisfaction and agent pr...Read more
Market Share of Talkdesk
Current Customer(s)
1027
Market Share (Est.)
0.55%
Ranking
#7
Top Competitors and Alternatives of Talkdesk
The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.40%, Genesys with 2.99%, NICE inContact with 1.85% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 166487 | 89.40% | Talkdesk vs Zendesk |
| Genesys | 5563 | 2.99% | Talkdesk vs Genesys |
| NICE inContact | 3446 | 1.85% | Talkdesk vs NICE inContact |
| Five9 | 3078 | 1.65% | Talkdesk vs Five9 |
| Genesys PureCloud | 3021 | 1.62% | Talkdesk vs Genesys PureCloud |
| NewVoiceMedia | 1117 | 0.60% | Talkdesk vs NewVoiceMedia |
| MessageBird | 696 | 0.37% | Talkdesk vs MessageBird |
| Cloudagent | 585 | 0.31% | Talkdesk vs Cloudagent |
| MiContact Center | 192 | 0.10% | Talkdesk vs MiContact Center |
| CallFire | 188 | 0.10% | Talkdesk vs CallFire |
| RingCentral Contact Center | 139 | 0.07% | Talkdesk vs RingCentral Contact Center |
| Bright Pattern | 93 | 0.05% | Talkdesk vs Bright Pattern |
| UJET | 73 | 0.04% | Talkdesk vs UJET |
| Plum Voice Hosted IVR | 69 | 0.04% | Talkdesk vs Plum Voice Hosted IVR |
| Magnetic North | 62 | 0.03% | Talkdesk vs Magnetic North |
| Sharpen | 58 | 0.03% | Talkdesk vs Sharpen |
| Nectar Desk | 50 | 0.03% | Talkdesk vs Nectar Desk |
| PhoneBurner | 41 | 0.02% | Talkdesk vs PhoneBurner |
| Kixie | 37 | 0.02% | Talkdesk vs Kixie |
| Aspect Zipwire | 30 | 0.02% | Talkdesk vs Aspect Zipwire |
Popular Comparisons
Top Competitors and Alternatives of Talkdesk
The top three of Talkdesk’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.40%, Genesys with 2.99%, NICE inContact with 1.85% market share.
Talkdesk vs Zendesk
Talkdesk vs Genesys
Talkdesk vs NICE inContact
Talkdesk vs Five9
Talkdesk vs Genesys PureCloud
Talkdesk vs NewVoiceMedia
Talkdesk vs MessageBird
Talkdesk vs Cloudagent
Customers of Talkdesk
Around the world in 2024, over 1027 companies have started using Talkdesk as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Accenture | 10,000+ | Dublin | Leinster | Ireland |     |
| Bank of the Philippine Islands | 10,000+ | Makati City | Metro Manila | Philippines | |
| Salesforce | 10,000+ | San Francisco | California | United States | |
| Samsung Electronics Co | 10,000+ | Suwon | Gyeonggi-do | Korea | |
| MercadoLibre, Inc. | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina | |
| Emirates Telecommunications Corporation | 10,000+ | Abu Dhabi | Abu Dhabi | United Arab Emirates | |
| MGM Resorts International | 10,000+ | Las Vegas | Nevada | United States | |
| Resideo Technologies, Inc. | 10,000+ | Austin | Texas | United States | |
| VXI Global Solutions | 10,000+ | Los Angeles | California | United States | |
| Genpact, Ltd | 10,000+ | New York City | New York | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Talkdesk Customers by Products and Services
The top three products and services offering customers that use Talkdesk for Interactive Voice Response (IVR) are Technology (21), Artificial Intelligence (17), Technical Support (16).
Customers
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Talkdesk Customers by Employee Size
The majority of Talkdesk's customers for the ivr category fall in the company size of 100 - 249 employees (174 companies), 0 - 9 employees (150 companies), 1,000 - 4,999 employees (137 companies).
Employee Size
Talkdesk Customers by Geography
The top three geographies of Talkdesk for ivr are the United States with 733(76.75%), Canada with 68(7.12%), United Kingdom with 63(6.60%) customers respectively.
Customers
Employees of Talkdesk
Also see other Products/Services by Talkdesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Talkdesk competitors?
Talkdesk’s Top competitors in the ivr category are Zendesk, Genesys, NICE inContact. You can view a full list of Talkdesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Talkdesk and 40,000 other technologies on the internet. You can also compare Talkdesk and its feature with top competitors here : Talkdesk vs Zendesk Talkdesk vs Genesys Talkdesk vs NICE inContact.
What is Talkdesk customer distribution based on company size?
What is Talkdesk market share in the ivr?
What are the top countries that use Talkdesk?
What are the top industries that use Talkdesk?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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