Self Service Support
Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
31
Technologies Tracked
10115
Companies Tracked
Categories related to Self Service Support
Top 5 Self Service Support technologies in 2025
Over 10115 companies are using Self Service Support tools. ServiceNow Service Catalog with 26.12% market share (2642 customers), Microsoft Dynamics 365 for Customer Service with 23.94% market share (2422 customers), Adobe RoboHelp with 14.06% market share (1422 customers).
Technology
Market Share (Est.)
Customers
26.12%
2642
23.94%
2422
14.06%
1422
10.60%
1072
6.99%
707
Others
18.29%
1850
Self Service Support Customers by Employee Size
The majority of Self Service Support category falls in the company size of 10,000+ employees (2261 companies), 1,000 - 4,999 employees (1734 companies), 100 - 249 employees (1576 companies).
Employee Size
Self Service Support Customers by Geography
Companies using Self Service Support technology software are majorly from the United States with 5200 (60.92%), United Kingdom with 925 (10.84%), Canada with 504 (5.90%) customers respectively.
Customers
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Self Service Support Customers by Industry
Top industries that use Self Service Support for Cloud Services (337), Digital Transformation (300), Data Analytics (274).
Customers
Market Share for Top Self Service Support Technologies
Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | ServiceNow Service Catalog | 2642 | 26.12 |
| 2 | Microsoft Dynamics 365 for Customer Service | 2422 | 23.94 |
| 3 | Adobe RoboHelp | 1422 | 14.06 |
| 4 | Oracle Knowledge Management | 1072 | 10.60 |
| 5 | HelpSite | 707 | 6.99 |
| 6 | Salesforce Desk.com | 638 | 6.31 |
| 7 | Synthetix | 297 | 2.94 |
| 8 | Solvvy | 164 | 1.62 |
| 9 | Aspect Self Service | 140 | 1.38 |
| 10 | HelpSpot | 104 | 1.03 |
| 11 | Support.com Cloud | 96 | 0.95 |
| 12 | Do You Dream Up | 76 | 0.75 |
| 13 | Helpy | 67 | 0.66 |
| 14 | Magentrix | 47 | 0.46 |
| 15 | ScreenSteps | 47 | 0.46 |
| 16 | HelpDocs | 33 | 0.33 |
| 17 | Magentrix PRM | 28 | 0.28 |
| 18 | Talkus | 20 | 0.20 |
| 19 | Snappy Helpdesk | 15 | 0.15 |
| 20 | PortalGuard | 14 | 0.14 |
| 21 | phpMyFAQ | 11 | 0.11 |
| 22 | Gluru AI | 10 | 0.10 |
| 23 | NABD System | 9 | 0.09 |
| 24 | iService | 8 | 0.08 |
| 25 | UserCare | 7 | 0.07 |
| 26 | iDAvatars | 6 | 0.06 |
| 27 | Inbenta Natural Language Search | 4 | 0.04 |
| 28 | Eptica | 3 | 0.03 |
| 29 | Support.com Nexus | 2 | 0.02 |
| 30 | Boostopia | 2 | 0.02 |
| 31 | HelpCenter.io | 2 | 0.02 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Self Service Support software market leaders?
Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. Here, you can view a full list of Self Service Support tools in the market.
How many companies use Self Service Support software these days?
Which company has the most significant market share in the Self Service Support software space?
What are the top industries that usually use Self Service Support softwares?
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