Self Service Support
Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
32
Technologies Tracked
8916
Companies Tracked
Categories related to Self Service Support
Top 5 Self Service Support technologies in 2026
Over 8916 companies are using Self Service Support tools. ServiceNow Service Catalog with 26.66% market share (2377 customers), Microsoft Dynamics 365 for Customer Service with 24.51% market share (2185 customers), Adobe RoboHelp with 12.62% market share (1125 customers).
Technology
Market Share (Est.)
Customers
26.66%
2377
24.51%
2185
12.62%
1125
9.14%
815
7.85%
700
Others
19.22%
1714
Self Service Support Customers by Employee Size
The majority of Self Service Support category falls in the company size of 10,000+ employees (2110 companies), 1,000 - 4,999 employees (1424 companies), 100 - 249 employees (1358 companies).
Employee Size
Self Service Support Customers by Geography
Companies using Self Service Support technology software are majorly from the United States with 4423 (59.62%), United Kingdom with 859 (11.58%), Germany with 443 (5.97%) customers respectively.
Customers
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Self Service Support Customers by Industry
Top industries that use Self Service Support for Cloud Services (300), Digital Transformation (268), Data Analytics (258).
Customers
Market Share for Top Self Service Support Technologies
Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | ServiceNow Service Catalog | 2377 | 26.66 |
| 2 | Microsoft Dynamics 365 for Customer Service | 2185 | 24.51 |
| 3 | Adobe RoboHelp | 1125 | 12.62 |
| 4 | Oracle Knowledge Management | 815 | 9.14 |
| 5 | HelpSite | 700 | 7.85 |
| 6 | Salesforce Desk.com | 449 | 5.04 |
| 7 | Synthetix | 317 | 3.56 |
| 8 | Solvvy | 202 | 2.27 |
| 9 | Aspect Self Service | 116 | 1.30 |
| 10 | HelpSpot | 103 | 1.16 |
| 11 | Support.com Cloud | 101 | 1.13 |
| 12 | Do You Dream Up | 75 | 0.84 |
| 13 | Helpy | 61 | 0.68 |
| 14 | ScreenSteps | 56 | 0.63 |
| 15 | HelpDocs | 41 | 0.46 |
| 16 | Magentrix | 38 | 0.43 |
| 17 | Talkus | 21 | 0.24 |
| 18 | Magentrix PRM | 21 | 0.24 |
| 19 | Snappy Helpdesk | 17 | 0.19 |
| 20 | Relay Network | 15 | 0.17 |
| 21 | PortalGuard | 13 | 0.15 |
| 22 | Inbenta Natural Language Search | 11 | 0.12 |
| 23 | phpMyFAQ | 11 | 0.12 |
| 24 | Gluru AI | 9 | 0.10 |
| 25 | iService | 9 | 0.10 |
| 26 | NABD System | 8 | 0.09 |
| 27 | UserCare | 6 | 0.07 |
| 28 | iDAvatars | 5 | 0.06 |
| 29 | Eptica | 3 | 0.03 |
| 30 | KronoDesk | 2 | 0.02 |
| 31 | Support.com Nexus | 2 | 0.02 |
| 32 | Boostopia | 2 | 0.02 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Self Service Support software market leaders?
Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, Microsoft Dynamics 365 for Customer Service, Adobe RoboHelp. Here, you can view a full list of Self Service Support tools in the market.
How many companies use Self Service Support software these days?
Which company has the most significant market share in the Self Service Support software space?
What are the top industries that usually use Self Service Support softwares?
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