Customer Self Service
Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.
25
Technologies Tracked
12858
Companies Tracked
Categories related to Customer Self Service
Top 5 Customer Self Service technologies in 2026
Over 12858 companies are using Customer Self Service tools. Ada Support with 19.37% market share (2490 customers), Zendesk Answer Bot with 15.70% market share (2019 customers), ServiceNow Request Management with 14.73% market share (1894 customers).
Technology
Market Share (Est.)
Customers
19.37%
2490
15.70%
2019
14.73%
1894
11.94%
1535
10.41%
1338
Others
27.86%
3582
Customer Self Service Customers by Employee Size
The majority of Customer Self Service category falls in the company size of 0 - 9 employees (2259 companies), 20 - 49 employees (2228 companies), 100 - 249 employees (2054 companies).
Employee Size
Customer Self Service Customers by Geography
Companies using Customer Self Service technology software are majorly from the United States with 7055 (65.39%), United Kingdom with 866 (8.03%), Canada with 598 (5.54%) customers respectively.
Customers
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Customer Self Service Customers by Industry
Top industries that use Customer Self Service for Cloud Services (217), Consulting (200), Technology (182).
Customers
Market Share for Top Customer Self Service Technologies
Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more
Ranking | Technology | Customers | Market share(Est.)(%) |
|---|---|---|---|
| 1 | Ada Support | 2490 | 19.37 |
| 2 | Zendesk Answer Bot | 2019 | 15.70 |
| 3 | ServiceNow Request Management | 1894 | 14.73 |
| 4 | Helpjuice | 1535 | 11.94 |
| 5 | Support Hero | 1338 | 10.41 |
| 6 | HubSpot Service Hub | 844 | 6.56 |
| 7 | inSided | 781 | 6.07 |
| 8 | Thumbtack | 533 | 4.15 |
| 9 | Salesforce Customer Portal | 383 | 2.98 |
| 10 | Inbenta | 258 | 2.01 |
| 11 | MindTouch | 239 | 1.86 |
| 12 | KnowledgeOwl | 141 | 1.10 |
| 13 | RightAnswers | 129 | 1.00 |
| 14 | Bold360 | 67 | 0.52 |
| 15 | Elevio | 46 | 0.36 |
| 16 | Jacada | 35 | 0.27 |
| 17 | BotEngine.ai | 34 | 0.26 |
| 18 | Team Sales Agent | 29 | 0.23 |
| 19 | AgentBot | 17 | 0.13 |
| 20 | Chatfuel | 16 | 0.12 |
| 21 | Avaya Ava | 10 | 0.08 |
| 22 | AnswerDash | 8 | 0.06 |
| 23 | Enactor Customer Service | 7 | 0.05 |
| 24 | Moxie Concierge | 3 | 0.02 |
| 25 | Creative Virtual V-Person | 2 | 0.02 |
FAQ
Find answers to the most often asked questions by users.
Who are the top Customer Self Service software market leaders?
Top leaders in the category for Customer Self Service software are Ada Support, Zendesk Answer Bot, ServiceNow Request Management. Here, you can view a full list of Customer Self Service tools in the market.
How many companies use Customer Self Service software these days?
Which company has the most significant market share in the Customer Self Service software space?
What are the top industries that usually use Customer Self Service softwares?
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