Support Hero
Support Hero provides an advanced knowledge base system for Saas apps. Get fewer support tickets. Create happier customers and provide more efficient ...Read more
Market Share of Support Hero
Current Customer(s)
921
Market Share (Est.)
12.84%
Ranking
#3
Top Competitors and Alternatives of Support Hero
The top three of Support Hero’s competitors in the Customer Self Service category are Ada Support with 26.44%, Helpjuice with 18.09%, ServiceNow Request Management with 9.36% market share.
Popular Comparisons
Top Competitors and Alternatives of Support Hero
The top three of Support Hero’s competitors in the Customer Self Service category are Ada Support with 26.44%, Helpjuice with 18.09%, ServiceNow Request Management with 9.36% market share.
Support Hero vs Ada Support
Support Hero vs Helpjuice
Support Hero vs ServiceNow Request Management
Support Hero vs Zendesk Answer Bot
Support Hero vs inSided
Support Hero vs MindTouch
Support Hero vs Thumbtack
Support Hero vs Salesforce Customer Portal
Customers of Support Hero
Around the world in 2024, over 920 companies have started using Support Hero as Customer Self Service tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| American Airlines Group | 10,000+ | Fort Worth | Texas | United States |     |
| BP plc | 10,000+ | London | England | United Kingdom | |
| QUALCOMM Incorporated | 10,000+ | San Diego | California | United States | |
| Optum | 10,000+ | Eden Prairie | Minnesota | United States | |
| General Electric Company | 10,000+ | Boston | Massachusetts | United States | |
| Salesforce | 10,000+ | San Francisco | California | United States | |
| Alphabet | 10,000+ | Mountain View | California | United States | |
| Industrial Bank Co Ltd | 10,000+ | Fuzhou | Fujian | People's Republic of China | |
| Telus Corporation | 10,000+ | Vancouver | British Columbia | Canada | |
| La Poste | 10,000+ | Paris | Ile-de-France | France | |
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Support Hero Customers by Products and Services
The top three products and services offering customers that use Support Hero for Customer Self Service are Saas (45), Marketing (28), Software (21).
Customers
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Support Hero Customers by Employee Size
The majority of Support Hero's customers for the customer-self-service category fall in the company size of 20 - 49 employees (212 companies), 0 - 9 employees (199 companies), 100 - 249 employees (145 companies).
Employee Size
Support Hero Customers by Geography
The top three geographies of Support Hero for customer-self-service are the United States with 365(54.07%), United Kingdom with 67(9.93%), Australia with 42(6.22%) customers respectively.
Customers
Employees of Support Hero
Also see other Products/Services by Support Hero in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Support Hero competitors?
Support Hero’s Top competitors in the customer-self-service category are Ada Support, Helpjuice, ServiceNow Request Management. You can view a full list of Support Hero competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Support Hero and 40,000 other technologies on the internet. You can also compare Support Hero and its feature with top competitors here : Support Hero vs Ada Support Support Hero vs Helpjuice Support Hero vs ServiceNow Request Management.
What is Support Hero customer distribution based on company size?
What is Support Hero market share in the customer-self-service?
What are the top countries that use Support Hero?
What are the top industries that use Support Hero?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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