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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2024, over 251,879 companies are currently using one or more Customer Engagement software. Out of these, there are 193,293 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 21.94% of market share, LiveChat with 9.45% of market share, Zoho SalesIQ with 8.39% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,344), Digital Marketing (3,310), Saas (2,861).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

134

Technologies Tracked

360322

Companies Tracked

Categories related to Customer Engagement

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Customer Engagement technologies in 2024

Over 360322 companies are using Customer Engagement tools. Intercom with 21.94% market share (79065 customers), LiveChat with 9.45% market share (34034 customers), Zoho SalesIQ with 8.39% market share (30244 customers).

Technology

Market Share (Est.)

Customers

Intercom

21.94%

79065

LiveChat

9.45%

34034

Zoho SalesIQ

8.39%

30244

Yotpo

6.58%

23718

Smile.io for Shopify

5.87%

21138

Others

47.77%

172123

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (133104 companies), 20 - 49 employees (74988 companies), 10 - 19 employees (50408 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 193293 (63.86%), United Kingdom with 32158 (10.62%), Canada with 16192 (5.35%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4344), Digital Marketing (3310), Saas (2861).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	79065	21.94
2	LiveChat	34034	9.45
3	Zoho SalesIQ	30244	8.39
4	Yotpo	23718	6.58
5	Smile.io for Shopify	21138	5.87
6	Zoho CRM	19242	5.34
7	Pendo	15232	4.23
8	Salesforce Commerce Cloud	14138	3.92
9	Salesforce Service Cloud	14037	3.90
10	Sumo	13958	3.87
11	Pipedrive	13579	3.77
12	Feefo	5597	1.55
13	LivePerson	5537	1.54
14	Zoho Desk	5256	1.46
15	Survicate	4475	1.24
16	UserVoice	3757	1.04
17	WalkMe	3250	0.90
18	Five9	3085	0.86
19	Salesforce Engage	3062	0.85
20	Genesys PureCloud	3060	0.85
21	Nosto	2797	0.78
22	Higher Logic	2698	0.75
23	Aspect Software	2527	0.70
24	Qzzr	2185	0.61
25	CleverTap	2126	0.59
26	Woobox	2007	0.56
27	Proof	1968	0.55
28	SendX	1790	0.50
29	vCita Business App	1708	0.47
30	CallPage	1525	0.42
31	WebEngage	1486	0.41
32	iZooto	1366	0.38
33	Gainsight	1287	0.36
34	ChurnZero	1269	0.35
35	Skeepers	1204	0.33
36	Iterable	1017	0.28
37	Get Satisfaction	892	0.25
38	Thunderhead.com	881	0.24
39	Glofox	778	0.22
40	Creatio	712	0.20
41	Agendize	696	0.19
42	Yieldify	694	0.19
43	Lithium	686	0.19
44	Whatfix	651	0.18
45	yellow.ai Platform	633	0.18
46	PathFactory	606	0.17
47	amoCRM	541	0.15
48	Qualifio	523	0.15
49	Cendyn	465	0.13
50	xSellco Helpdesk	461	0.13
51	Kaisa	457	0.13
52	Incentivio	441	0.12
53	ClearSlide	395	0.11
54	Zoho CRM Plus	385	0.11
55	inSided	381	0.11
56	Khoros	346	0.10
57	Thought Industries	329	0.09
58	Totango	286	0.08
59	REVE Chat	236	0.07
60	Clarabridge CX Social	209	0.06
61	Falcon.io	201	0.06
62	Ebsta	138	0.04
63	Audiense	126	0.03
64	Genesys PureEngage	123	0.03
65	Bunchball Nitro	121	0.03
66	Marketo Sales Connect	118	0.03
67	VePlatform	110	0.03
68	BEYABLE	110	0.03
69	CustomerGauge	105	0.03
70	SurveySparrow	105	0.03
71	Callminer	103	0.03
72	Algonomy	102	0.03
73	Akia	100	0.03
74	ReviewTrackers	97	0.03
75	Skilljar	88	0.02
76	Vivocha	86	0.02
77	UserEngage	79	0.02
78	Como	78	0.02
79	UJET	73	0.02
80	Loyalzoo	70	0.02
81	Baremetrics	68	0.02
82	Huddle	68	0.02
83	ReachEdge	59	0.02
84	Rakuten Aquafadas	59	0.02
85	Xperience	57	0.02
86	LiveHelp	53	0.01
87	Fidelity TouchPoint	53	0.01
88	Gleantap	44	0.01
89	Phone2Action	41	0.01
90	Katabat	38	0.01
91	Aspect Via	33	0.01
92	Trivie	32	0.01
93	Relay	31	0.01
94	POPi/o	28	0.01
95	Toonimo	27	0.01
96	VeriShow	25	0.01
97	SAP Digital CRM	25	0.01
98	RingCaptcha	25	0.01
99	UXPressia	24	0.01
100	Whisbi	19	0.01
101	Opower	19	0.01
102	Postal.io	18	0.00
103	Adxstudio Portals	17	0.00
104	Feedier	17	0.00
105	IBM ExperienceOne	17	0.00
106	Bloobirds	16	0.00
107	Salesmachine	14	0.00
108	Higher Logic Online Community	14	0.00
109	Antavo	13	0.00
110	CustomShow	12	0.00
111	HCL Unica Interact	11	0.00
112	idomoo	10	0.00
113	Socialman	9	0.00
114	Starred	9	0.00
115	SimpleFeedback	8	0.00
116	Acromobile	6	0.00
117	HookFeed	5	0.00
118	Optinize	5	0.00
119	BrightInfo	5	0.00
120	Genesys Multicloud CX	5	0.00
121	3CLogic	4	0.00
122	viewneo	4	0.00
123	Badgeville	4	0.00
124	Cxense Insight	4	0.00
125	Answerbase	4	0.00
126	SightMill	3	0.00
127	My Council Services	3	0.00
128	PushAd	3	0.00
129	Akita	3	0.00
130	Callmaker	2	0.00
131	TOTUS	2	0.00
132	DailyStory	2	0.00
133	Klaus	2	0.00
134	thirdstream	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.