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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 296,233 companies are currently using one or more Customer Engagement software. Out of these, there are 240,792 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 30.70% of market share, Brevo with 9.05% of market share, Zoho SalesIQ with 6.29% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,658), Digital Marketing (3,670), Saas (2,948).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

194

Technologies Tracked

525297

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Engagement technologies in 2026

Over 525297 companies are using Customer Engagement tools. Intercom with 30.70% market share (161261 customers), Brevo with 9.05% market share (47538 customers), Zoho SalesIQ with 6.29% market share (33062 customers).

Technology

Market Share (Est.)

Customers

Intercom

30.70%

161261

Brevo

9.05%

47538

Zoho SalesIQ

6.29%

33062

LiveChat

5.94%

31177

Zoho CRM

4.65%

24444

Others

43.37%

227815

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (239743 companies), 20 - 49 employees (112559 companies), 100 - 249 employees (54925 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 240792 (56.94%), United Kingdom with 45191 (10.69%), France with 27735 (6.56%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4658), Digital Marketing (3670), Saas (2948).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	161261	30.70
2	Brevo	47538	9.05
3	Zoho SalesIQ	33062	6.29
4	LiveChat	31177	5.94
5	Zoho CRM	24444	4.65
6	Yotpo	21953	4.18
7	Pendo	21927	4.17
8	Pipedrive	18505	3.52
9	Smile.io for Shopify	16131	3.07
10	Sumo	14500	2.76
11	Salesforce Commerce Cloud	13961	2.66
12	Salesforce Engage	12646	2.41
13	Salesforce Service Cloud	12439	2.37
14	Survicate	7319	1.39
15	Zoho Desk	6201	1.18
16	Feefo	5838	1.11
17	SendX	5208	0.99
18	Genesys PureCloud	4390	0.84
19	LivePerson	4137	0.79
20	Skeepers	3933	0.75
21	UserVoice	3770	0.72
22	WalkMe	3509	0.67
23	Five9	3366	0.64
24	Aspect Software	2633	0.50
25	Nosto	2507	0.48
26	Higher Logic	2318	0.44
27	iZooto	2143	0.41
28	CleverTap	2083	0.40
29	Gainsight	1829	0.35
30	Proof	1690	0.32
31	Iterable	1633	0.31
32	CallPage	1569	0.30
33	Glofox	1556	0.30
34	WebEngage	1509	0.29
35	Woobox	1424	0.27
36	ChurnZero	1396	0.27
37	vCita Business App	1367	0.26
38	Creatio	1331	0.25
39	Netcore	964	0.18
40	Yieldify	858	0.16
41	Whatfix	853	0.16
42	Get Satisfaction	834	0.16
43	amoCRM	815	0.16
44	yellow.ai Platform	767	0.15
45	inSided	714	0.14
46	Agendize	692	0.13
47	Kaisa	638	0.12
48	CINNOX	586	0.11
49	PathFactory	534	0.10
50	xSellco Helpdesk	521	0.10
51	Incentivio	516	0.10
52	Zoho CRM Plus	514	0.10
53	Qualifio	512	0.10
54	Khoros	461	0.09
55	Thunderhead.com	422	0.08
56	Voyado	378	0.07
57	QLess	373	0.07
58	Lithium	363	0.07
59	Totango	357	0.07
60	VePlatform	347	0.07
61	SAP Customer Interaction Center	322	0.06
62	ClearSlide	311	0.06
63	involve.me	295	0.06
64	Cendyn	284	0.05
65	Skilljar	248	0.05
66	Clarabridge CX Social	234	0.04
67	Falcon.io	233	0.04
68	Thought Industries	232	0.04
69	REVE Chat	221	0.04
70	SurveySparrow	217	0.04
71	Akia	212	0.04
72	idomoo	207	0.04
73	Callminer	190	0.04
74	Audiense	170	0.03
75	Genesys PureEngage	163	0.03
76	Verint Messaging	154	0.03
77	Genesys Multicloud CX	150	0.03
78	Baremetrics	139	0.03
79	Ochatbot	126	0.02
80	Algonomy	124	0.02
81	ReviewTrackers	121	0.02
82	Emitrr	116	0.02
83	Como	112	0.02
84	Huddle	106	0.02
85	BEYABLE	105	0.02
86	DailyStory	104	0.02
87	Vivocha	97	0.02
88	Higher Logic Online Community	93	0.02
89	Oracle Simphony POS	91	0.02
90	Chattigo	90	0.02
91	Bunchball Nitro	89	0.02
92	Loyalzoo	89	0.02
93	Uliza	89	0.02
94	UJET	85	0.02
95	Oracle Cloud CX	83	0.02
96	CustomerGauge	81	0.02
97	Desk360	79	0.02
98	Pega Customer Service	78	0.01
99	LiveHelp	76	0.01
100	Craver	74	0.01
101	Rakuten Aquafadas	70	0.01
102	Linkando	70	0.01
103	Marketo Sales Connect	69	0.01
104	UserEngage	68	0.01
105	UXPressia	66	0.01
106	Antavo	66	0.01
107	Fidelity TouchPoint	66	0.01
108	Customer Monitor	61	0.01
109	Xperience	59	0.01
110	UserTesting EnjoyHQ	59	0.01
111	easyfeedback	59	0.01
112	SAP Digital CRM	54	0.01
113	Qzzr	52	0.01
114	Gleantap	46	0.01
115	Phone2Action	45	0.01
116	Postal.io	44	0.01
117	TechSee	39	0.01
118	RingCaptcha	38	0.01
119	Kapture CX	38	0.01
120	Ebsta	37	0.01
121	ReachEdge	37	0.01
122	Merchant Centric	35	0.01
123	Artera	35	0.01
124	Aspect Via	34	0.01
125	Bonzo	32	0.01
126	Feedier	28	0.01
127	Adxstudio Portals	27	0.01
128	Salesmachine	26	0.00
129	Bloobirds	26	0.00
130	Relay	25	0.00
131	Toonimo	24	0.00
132	LitmusWorld	24	0.00
133	respondelligent	23	0.00
134	3CLogic	21	0.00
135	HCL Leap	21	0.00
136	Katabat	20	0.00
137	SmileBack	20	0.00
138	Socialman	19	0.00
139	Vonage Contact Center	17	0.00
140	Whisbi	16	0.00
141	HCL Unica Interact	15	0.00
142	Matador AI	15	0.00
143	TurnFriendly	15	0.00
144	CustomShow	14	0.00
145	Oracle Siebel Web Marketing	14	0.00
146	Verint Channel Automation	14	0.00
147	Acoustic Tealeaf	13	0.00
148	Opower	12	0.00
149	IBM ExperienceOne	12	0.00
150	surveysquare	12	0.00
151	WeHelp Software	12	0.00
152	FICO Customer Communication Services	12	0.00
153	viewneo	11	0.00
154	SATISFYD	11	0.00
155	Pegasystems Customer Engagement Suite	11	0.00
156	WebMaxy	10	0.00
157	Letter AI	10	0.00
158	VCA Software	10	0.00
159	SimpleFeedback	9	0.00
160	Campaign Genius	9	0.00
161	Verint Engagement Data Hub	9	0.00
162	onvisource	8	0.00
163	Heyday AI	6	0.00
164	Waterfield technologies	6	0.00
165	Callmaker	5	0.00
166	Trivie	5	0.00
167	Answerbase	5	0.00
168	Klaus	5	0.00
169	POPi/o	5	0.00
170	CROSS CX	5	0.00
171	sandsiv+	5	0.00
172	Localyser	5	0.00
173	Valuecase	5	0.00
174	SightMill	4	0.00
175	Cxense Insight	4	0.00
176	Acromobile	3	0.00
177	TOTUS	3	0.00
178	Badgeville	3	0.00
179	Oracle Siebel Loyalty Management	3	0.00
180	Enhencer	3	0.00
181	Spark Chart	3	0.00
182	cxomni	3	0.00
183	ProteusEngage	3	0.00
184	HookFeed	2	0.00
185	My Council Services	2	0.00
186	Akita	2	0.00
187	BrightInfo	2	0.00
188	[24]7 AssistTM	2	0.00
189	Inspiretec	2	0.00
190	Hyllo	2	0.00
191	eComEngine	2	0.00
192	Tellody	2	0.00
193	Appier AIQUA	2	0.00
194	VideoAsk	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.