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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2026, over 310,741 companies are currently using one or more Customer Engagement software. Out of these, there are 262,384 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 28.69% of market share, Brevo with 9.11% of market share, Zoho CRM with 5.63% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (5,329), Digital Marketing (4,478), Consulting (3,611).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

215

Technologies Tracked

562421

Companies Tracked

Categories related to Customer Engagement

CRM Platforms

Sales Enablement

Sales Management

Customer Experience

Lead Capture

Top 5 Customer Engagement technologies in 2026

Over 562421 companies are using Customer Engagement tools. Intercom with 28.69% market share (161360 customers), Brevo with 9.11% market share (51242 customers), Zoho CRM with 5.63% market share (31668 customers).

Technology

Market Share (Est.)

Customers

Intercom

28.69%

161360

Brevo

9.11%

51242

Zoho CRM

5.63%

31668

Zoho SalesIQ

5.43%

30554

LiveChat

5.24%

29449

Others

45.90%

258148

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (238884 companies), 20 - 49 employees (119068 companies), 100 - 249 employees (64385 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 262384 (57.75%), United Kingdom with 45897 (10.10%), France with 30257 (6.66%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (5329), Digital Marketing (4478), Consulting (3611).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	161360	28.69
2	Brevo	51242	9.11
3	Zoho CRM	31668	5.63
4	Zoho SalesIQ	30554	5.43
5	LiveChat	29449	5.24
6	Pendo	25756	4.58
7	Pipedrive	22473	4.00
8	Yotpo	21154	3.76
9	Salesforce Service Cloud	15895	2.83
10	Sumo	15748	2.80
11	Salesforce Commerce Cloud	14281	2.54
12	Smile.io for Shopify	13563	2.41
13	Salesforce Engage	12824	2.28
14	Genesys PureCloud	10554	1.88
15	WalkMe	8660	1.54
16	Zoho Desk	7296	1.30
17	Feefo	5773	1.03
18	Survicate	5406	0.96
19	SendX	5196	0.92
20	Five9	4952	0.88
21	Skeepers	4036	0.72
22	Aspect Software	3980	0.71
23	LivePerson	3933	0.70
24	UserVoice	3626	0.64
25	CleverTap	3040	0.54
26	Gainsight	2590	0.46
27	Higher Logic	2386	0.42
28	Nosto	2341	0.42
29	Iterable	2237	0.40
30	iZooto	2012	0.36
31	Netcore	1844	0.33
32	WebEngage	1696	0.30
33	Creatio	1592	0.28
34	ChurnZero	1592	0.28
35	Proof	1540	0.27
36	Glofox	1535	0.27
37	CallPage	1439	0.26
38	Woobox	1275	0.23
39	vCita Business App	1127	0.20
40	Whatfix	1044	0.19
41	Get Satisfaction	919	0.16
42	yellow.ai Platform	862	0.15
43	amoCRM	858	0.15
44	inSided	781	0.14
45	Khoros	710	0.13
46	Totango	619	0.11
47	PathFactory	606	0.11
48	Thunderhead.com	589	0.10
49	CINNOX	579	0.10
50	Zoho CRM Plus	568	0.10
51	Agendize	555	0.10
52	VePlatform	538	0.10
53	SAP Customer Interaction Center	538	0.10
54	Yieldify	534	0.09
55	Qzzr	526	0.09
56	Qualifio	494	0.09
57	xSellco Helpdesk	483	0.09
58	ClearSlide	481	0.09
59	Incentivio	460	0.08
60	Kaisa	427	0.08
61	Voyado	427	0.08
62	QLess	421	0.07
63	Customer Monitor	394	0.07
64	Falcon.io	379	0.07
65	Cendyn	367	0.07
66	Clarabridge CX Social	361	0.06
67	Skilljar	358	0.06
68	Callminer	298	0.05
69	Thought Industries	295	0.05
70	involve.me	275	0.05
71	Audiense	272	0.05
72	Verint Messaging	265	0.05
73	Lithium	256	0.05
74	SurveySparrow	254	0.05
75	Genesys PureEngage	254	0.05
76	Akia	239	0.04
77	idomoo	235	0.04
78	Oracle Simphony POS	193	0.03
79	REVE Chat	192	0.03
80	Kapture CX	175	0.03
81	Baremetrics	154	0.03
82	Ochatbot	151	0.03
83	UJET	149	0.03
84	Pega Customer Service	145	0.03
85	ReviewTrackers	143	0.03
86	Oracle Cloud CX	133	0.02
87	Linkando	128	0.02
88	LiveHelp	118	0.02
89	Emitrr	118	0.02
90	Algonomy	117	0.02
91	CustomerGauge	116	0.02
92	Uliza	113	0.02
93	Como	112	0.02
94	DailyStory	110	0.02
95	Huddle	105	0.02
96	Vivocha	102	0.02
97	Fidelity TouchPoint	101	0.02
98	UXPressia	99	0.02
99	Higher Logic Online Community	99	0.02
100	Rakuten Aquafadas	97	0.02
101	Bunchball Nitro	95	0.02
102	BEYABLE	95	0.02
103	Antavo	93	0.02
104	TechSee	93	0.02
105	Xperience	92	0.02
106	Chattigo	92	0.02
107	SATISFYD	91	0.02
108	Desk360	84	0.01
109	Phone2Action	81	0.01
110	Merchant Centric	75	0.01
111	Vonage Contact Center	74	0.01
112	Genesys Multicloud CX	71	0.01
113	Craver	69	0.01
114	Loyalzoo	68	0.01
115	Marketo Sales Connect	65	0.01
116	UserEngage	62	0.01
117	SAP Digital CRM	62	0.01
118	Postal.io	58	0.01
119	Aspect Via	57	0.01
120	Gleantap	57	0.01
121	Enhencer	56	0.01
122	easyfeedback	56	0.01
123	UserTesting EnjoyHQ	55	0.01
124	Ebsta	52	0.01
125	Salesmachine	49	0.01
126	SmileBack	49	0.01
127	Bloobirds	46	0.01
128	sandsiv+	41	0.01
129	Bonzo	41	0.01
130	respondelligent	40	0.01
131	RingCaptcha	39	0.01
132	ReachEdge	38	0.01
133	Katabat	35	0.01
134	TalkToTheManager	35	0.01
135	Acoustic Tealeaf	35	0.01
136	onvisource	34	0.01
137	HCL Leap	33	0.01
138	Feedier	32	0.01
139	Oracle Siebel Web Marketing	32	0.01
140	Wiseback	31	0.01
141	BSI Software CX	30	0.01
142	Whisbi	28	0.00
143	CROSS CX	28	0.00
144	Adxstudio Portals	27	0.00
145	eComEngine	27	0.00
146	Toonimo	26	0.00
147	WebMaxy	26	0.00
148	Artera	26	0.00
149	3CLogic	25	0.00
150	HCL Unica Interact	25	0.00
151	CustomShow	23	0.00
152	NICE Enlighten AI	23	0.00
153	cxomni	23	0.00
154	Opower	22	0.00
155	LitmusWorld	22	0.00
156	WeHelp Software	22	0.00
157	Relay	21	0.00
158	Letter AI	21	0.00
159	Pegasystems Customer Engagement Suite	21	0.00
160	Trivie	20	0.00
161	FICO Customer Communication Services	20	0.00
162	IBM ExperienceOne	19	0.00
163	Matador AI	19	0.00
164	Localyser	19	0.00
165	Cxense Insight	17	0.00
166	SightMill	16	0.00
167	TurnFriendly	16	0.00
168	Hyllo	16	0.00
169	Constellation HomeBuilder TouchPoint	15	0.00
170	Socialman	14	0.00
171	viewneo	13	0.00
172	Valuecase	13	0.00
173	VCA Software	13	0.00
174	Campaign Genius	12	0.00
175	surveysquare	12	0.00
176	Answerbase	11	0.00
177	Waterfield technologies	11	0.00
178	Tellody	11	0.00
179	Verint Channel Automation	11	0.00
180	Badgeville	10	0.00
181	VirtlX	10	0.00
182	Verint Engagement Data Hub	10	0.00
183	My Council Services	9	0.00
184	ReplyOne	9	0.00
185	SimpleFeedback	8	0.00
186	PushAd	8	0.00
187	Appier AIQUA	8	0.00
188	Akita	7	0.00
189	Klaus	7	0.00
190	Oracle Siebel Loyalty Management	7	0.00
191	Inspiretec	7	0.00
192	POPi/o	6	0.00
193	Spark Chart	6	0.00
194	VideoAsk	6	0.00
195	Callmaker	5	0.00
196	Heyday AI	5	0.00
197	HookFeed	4	0.00
198	Umanest	4	0.00
199	ProteusEngage	4	0.00
200	Moxie Concierge	3	0.00
201	Optinize	3	0.00
202	BrightInfo	3	0.00
203	[24]7 AssistTM	3	0.00
204	Oracle Siebel Task Based User Interface	3	0.00
205	dealpad	3	0.00
206	Message Mate	2	0.00
207	TOTUS	2	0.00
208	Preferred Patron Loyalty	2	0.00
209	360 WiFi	2	0.00
210	[24]7.ai Engagement CloudTM	2	0.00
211	Qmatic Experience Cloud	2	0.00
212	QaizenX	2	0.00
213	EasyUser	2	0.00
214	Quark Docurated	2	0.00
215	Retentional	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Brevo, Zoho CRM. Here, you can view a full list of Customer Engagement tools in the market.