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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

12924

Market Share (Est.)

2.58%

Ranking

#12

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 30.42%, Brevo with 8.60%, Zoho SalesIQ with 6.68% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom15261130.42%Salesforce Service Cloud vs Intercom
Brevo431328.60%Salesforce Service Cloud vs Brevo
Zoho SalesIQ334986.68%Salesforce Service Cloud vs Zoho SalesIQ
LiveChat324146.46%Salesforce Service Cloud vs LiveChat
Zoho CRM251755.02%Salesforce Service Cloud vs Zoho CRM
Yotpo228144.55%Salesforce Service Cloud vs Yotpo
Pipedrive187183.73%Salesforce Service Cloud vs Pipedrive
Pendo183233.65%Salesforce Service Cloud vs Pendo
Smile.io for Shopify156293.12%Salesforce Service Cloud vs Smile.io for Shopify
Sumo149132.97%Salesforce Service Cloud vs Sumo
Salesforce Commerce Cloud130132.59%Salesforce Service Cloud vs Salesforce Commerce Cloud
Zoho Desk62081.24%Salesforce Service Cloud vs Zoho Desk
Salesforce Engage62041.24%Salesforce Service Cloud vs Salesforce Engage
Feefo58821.17%Salesforce Service Cloud vs Feefo
SendX52421.05%Salesforce Service Cloud vs SendX
LivePerson43060.86%Salesforce Service Cloud vs LivePerson
UserVoice37940.76%Salesforce Service Cloud vs UserVoice
Skeepers36620.73%Salesforce Service Cloud vs Skeepers
Genesys PureCloud36580.73%Salesforce Service Cloud vs Genesys PureCloud
Five935480.71%Salesforce Service Cloud vs Five9
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 30.42%, Brevo with 8.60%, Zoho SalesIQ with 6.68% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Brevo

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Pipedrive

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Salesforce Service Cloud vs Pendo

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Customers of Salesforce Service Cloud

Around the world in 2025, over 12893 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
CVS10,000+WoonsocketRhode IslandUnited States
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Pentair10,000+LondonEnglandUnited Kingdom
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Men's Wearhouse10,000+HoustonTexasUnited States
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Eni10,000+RomeLatiumItaly
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Thermax Limited10,000+PuneMaharashtraIndia
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Singapore Airlines10,000+SingaporeCentral SingaporeSingapore
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Allegis Group10,000+HanoverMarylandUnited States
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GWM Colombia10,000+Colombia
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The HEINEKEN Company10,000+AmsterdamNorth HollandNetherlands
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NTT DATA10,000+TokyoTokyoJapan
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (366), Crm (271), Digital Transformation (240).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 100 - 249 employees (2115 companies), 1,000 - 4,999 employees (2104 companies), 0 - 9 employees (1641 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 6055(56.04%), United Kingdom with 1437(13.30%), Germany with 620(5.74%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Customer Engagement
Contact Center
Knowledge Management

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, Brevo, Zoho SalesIQ. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Brevo Salesforce Service Cloud vs Zoho SalesIQ.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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