Question 1

What are the different markets in which
        LiveAgent and
        VICIdial compete against each other?

Accepted Answer

LiveAgent and
        VICIdial compete against each other in
        the Contact Center, Cloud Business Telephony, Cloud Contact Center Software, Contact Management, Customer Experience.

Question 2

How does the market share of
        LiveAgent
        and VICIdial compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.59%
        market share in comparison to
        VICIdial’s
        0.03%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VICIdial holds the
        38th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        VICIdial in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        VICIdial has
        359 customers in the
        Contact Center
        segment. LiveAgent has
        7110 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        LiveAgent and
        VICIdial has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
VICIdial has more customers in United States, India and Philippines.

LiveAgent Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of LiveAgent and VICIdial

Comparing the market share of LiveAgent and VICIdial

Compare LiveAgent vs VICIdial customers by geography

Customer Movements for this month

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