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Customer Satisfaction Ratings

Q: How many companies use Customer Satisfaction Ratings software these days?

Around the world in 2026, over 265,472 companies are currently using one or more Customer Satisfaction Ratings software. Out of these, there are 247,408 companies using Customer Satisfaction Ratings tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Satisfaction Ratings software space?

The top few companies that have the most significant market share in the Customer Satisfaction Ratings space are 123FormBuilder with 23.58% of market share, Qualtrics with 22.26% of market share, Tidio with 18.25% of market share. Check for other Customer Satisfaction Ratings technologies market share here.

Q: What are the top industries that usually use Customer Satisfaction Ratings softwares?

The top industries that use Customer Satisfaction Ratings software are Marketing (2,383), Education (2,076), Research (1,706).

Gain market share and customer base information about the top Customer Satisfaction Ratings software. Check out our list of Customer Satisfaction Ratings Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

369594

Companies Tracked

Categories related to Customer Satisfaction Ratings

CRM Platforms

Sales Enablement

Sales Management

Customer Experience

Lead Capture

Top 5 Customer Satisfaction Ratings technologies in 2026

Over 369594 companies are using Customer Satisfaction Ratings tools. 123FormBuilder with 23.58% market share (87157 customers), Qualtrics with 22.26% market share (82255 customers), Tidio with 18.25% market share (67434 customers).

Technology

Market Share (Est.)

Customers

123FormBuilder

23.58%

87157

Qualtrics

22.26%

82255

Tidio

18.25%

67434

LiveChat

7.97%

29449

Canny

5.92%

21883

Others

22.03%

81416

Customer Satisfaction Ratings Customers by Employee Size

The majority of Customer Satisfaction Ratings category falls in the company size of 0 - 9 employees (270562 companies), 20 - 49 employees (94069 companies), 100 - 249 employees (38009 companies).

Employee Size

Customer Satisfaction Ratings Customers by Geography

Companies using Customer Satisfaction Ratings technology software are majorly from the United States with 247408 (60.83%), United Kingdom with 37996 (9.34%), Australia with 25016 (6.15%) customers respectively.

Customers

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Customer Satisfaction Ratings Customers by Industry

Top industries that use Customer Satisfaction Ratings for Marketing (2383), Education (2076), Research (1706).

Customers

Market Share for Top Customer Satisfaction Ratings Technologies

Analyze the market share of popular Customer Satisfaction Ratings technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	123FormBuilder	87157	23.58
2	Qualtrics	82255	22.26
3	Tidio	67434	18.25
4	LiveChat	29449	7.97
5	Canny	21883	5.92
6	Podium	21655	5.86
7	Yotpo	21154	5.72
8	Genesys PureCloud	10554	2.86
9	Survicate	5406	1.46
10	UserVoice	3626	0.98
11	NiceJob	2640	0.71
12	Gainsight	2590	0.70
13	Broadly	1866	0.50
14	LimeSurvey	1270	0.34
15	SatisMeter	1074	0.29
16	Nextiva	973	0.26
17	Get Satisfaction	919	0.25
18	Grade.us	914	0.25
19	ClickDesk	890	0.24
20	AskNicely	621	0.17
21	Totango	619	0.17
22	Wootric	548	0.15
23	SAP C4C Service	509	0.14
24	xSellco Helpdesk	483	0.13
25	Clarabridge CX Social	361	0.10
26	Lithium	256	0.07
27	SurveySparrow	254	0.07
28	MindTouch	239	0.06
29	Hippo Video	210	0.06
30	ManageEngine SupportCenter Plus	174	0.05
31	Key Survey	173	0.05
32	Customer Thermometer	161	0.04
33	CustomerGauge	116	0.03
34	Wix Answers	100	0.03
35	DTG	91	0.02
36	RepuGen	90	0.02
37	Retently	89	0.02
38	Intouch Insight	88	0.02
39	Nicereply	81	0.02
40	TurnTo	77	0.02
41	MaritzCX	70	0.02
42	Zonka Feedback	63	0.02
43	IBM Service Delivery Manager	55	0.01
44	GetMoreReviews	50	0.01
45	Salesmachine	49	0.01
46	Feedier	32	0.01
47	UserIQ	31	0.01
48	Promoter.io	28	0.01
49	Reputology	19	0.01
50	CloudCherry	17	0.00
51	SightMill	16	0.00
52	AceBot.ai	16	0.00
53	QuickTapSurvey	15	0.00
54	Helprace	11	0.00
55	Honestly	10	0.00
56	SimpleFeedback	8	0.00
57	Survey Anyplace	8	0.00
58	ClassApps SelectSurvey.NET	8	0.00
59	CustomerLove	8	0.00
60	Client Heartbeat	5	0.00
61	Ninchat	5	0.00
62	ReviewCaddy	5	0.00
63	ReviewSpreader	4	0.00
64	Praiseworthy	4	0.00
65	Incogneato	3	0.00
66	Polljoy	3	0.00
67	Preferred Patron Loyalty	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Satisfaction Ratings software market leaders?

Top leaders in the category for Customer Satisfaction Ratings software are 123FormBuilder, Qualtrics, Tidio. Here, you can view a full list of Customer Satisfaction Ratings tools in the market.