Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

57

Technologies Tracked

27787

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Live Chat

Top 5 Customer Experience Management technologies in 2026

Over 27787 companies are using Customer Experience Management tools. Marketo Engage with 32.73% market share (9094 customers), Thematic with 16.71% market share (4643 customers), Kentico Xperience with 10.99% market share (3053 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    32.73%

    9094

  • Thematic

    16.71%

    4643

  • Kentico Xperience

    10.99%

    3053

  • SAP Hybris Commerce

    9.46%

    2628

  • Userpilot

    4.13%

    1148

  • Others

    25.99%

    7221

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (4632 companies), 100 - 249 employees (4423 companies), 20 - 49 employees (3981 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 13225 (60.21%), United Kingdom with 2482 (11.30%), Canada with 1204 (5.48%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (501), Research (444), Insurance (432).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage909432.73
    2Thematic464316.71
    3Kentico Xperience305310.99
    4SAP Hybris Commerce26289.46
    5Userpilot11484.13
    6Greenwich AIM9453.40
    7Forsta9043.25
    8Calabrio8272.98
    9Concentrix6332.28
    10Vue.ai5772.08
    11Emplifi5742.07
    12JRNI3841.38
    13Microsoft Customer Experience Management2841.02
    14Sitecore Experience Platform2410.87
    15Lakeside2170.78
    16Merkle1950.70
    17Experience.com1900.68
    18Craver1860.67
    19CredSpark1480.53
    20HCL Digital Experience1480.53
    21VeriPark1100.40
    22SMG - Service Management Group910.33
    23INSTANT Insight790.28
    24Akamai Ion650.23
    25Threekit480.17
    26Smaply460.17
    27Verint Voice of the Customer420.15
    28Lumoa340.12
    29Genesys CIM Platform250.09
    30Verint Open Platform220.08
    31StoryPulse200.07
    32SupportLogic190.07
    33Compuware ClientVantage160.06
    34CXAI160.06
    35SightMill - NPS Software140.05
    36CallMiner Eureka130.05
    37Kademi110.04
    38Multi-rater 360 Feedback System100.04
    39Heeduser90.03
    40Keepcon80.03
    41BPA Quality70.03
    42Fizz Customer Experience Platform70.03
    43CA Customer Experience Manager (CEM)70.03
    44DictaNova60.02
    45know'N'act60.02
    46Video Reviews60.02
    47WEVO60.02
    48AfterSell50.02
    49CXONCLOUD30.01
    50Review Camp30.01
    51Feedback INN20.01
    52Evaluat20.01
    53FastSensor20.01
    54Opiniator20.01
    55TADA20.01
    56Twintag20.01
    57Neuron720.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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