Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

60

Technologies Tracked

31343

Companies Tracked

Categories related to Customer Experience Management

CRM Platforms
Sales Enablement
Sales Management
Lead Capture
Customer Experience

Top 5 Customer Experience Management technologies in 2026

Over 31343 companies are using Customer Experience Management tools. Marketo Engage with 32.10% market share (10061 customers), Thematic with 16.99% market share (5324 customers), Kentico Xperience with 10.50% market share (3292 customers).

Technology

Market Share (Est.)

Customers

  • Marketo Engage

    32.10%

    10061

  • Thematic

    16.99%

    5324

  • Kentico Xperience

    10.50%

    3292

  • SAP Hybris Commerce

    8.31%

    2606

  • Vue.ai

    4.88%

    1531

  • Others

    27.21%

    8529

  • Customer Experience Management Customers by Employee Size

    The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (5795 companies), 100 - 249 employees (4737 companies), 20 - 49 employees (4545 companies).

    Employee Size

    Customer Experience Management Customers by Geography

    Companies using Customer Experience Management technology software are majorly from the United States with 15591 (62.04%), United Kingdom with 2752 (10.95%), Canada with 1377 (5.48%) customers respectively.

    Customers

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    Customer Experience Management Customers by Industry

    Top industries that use Customer Experience Management for Wealth Management (542), Insurance (483), Research (475).

    Customers

    Market Share for Top Customer Experience Management Technologies

    Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Marketo Engage1006132.10
    2Thematic532416.99
    3Kentico Xperience329210.50
    4SAP Hybris Commerce26068.31
    5Vue.ai15314.88
    6Forsta14104.50
    7Greenwich AIM10933.49
    8Userpilot10713.42
    9Calabrio8522.72
    10Concentrix6262.00
    11Emplifi5671.81
    12JRNI3771.20
    13Sitecore Experience Platform3261.04
    14Microsoft Customer Experience Management2580.82
    15Lakeside2280.73
    16Experience.com2220.71
    17HCL Digital Experience2140.68
    18CredSpark1500.48
    19Merkle1320.42
    20VeriPark1220.39
    21Threekit860.27
    22INSTANT Insight850.27
    23SMG - Service Management Group780.25
    24Craver740.24
    25Akamai Ion680.22
    26Smaply570.18
    27Verint Voice of the Customer420.13
    28SupportLogic410.13
    29Keepcon290.09
    30Heeduser250.08
    31Genesys CIM Platform250.08
    32StoryPulse220.07
    33Lumoa220.07
    34Twintag210.07
    35Kademi180.06
    36Compuware ClientVantage170.05
    37Verint Open Platform160.05
    38SightMill - NPS Software150.05
    39TADA140.04
    40CallMiner Eureka130.04
    41Fizz Customer Experience Platform100.03
    42Multi-rater 360 Feedback System100.03
    43CXAI100.03
    44Opiniator80.03
    45Neuron780.03
    46BPA Quality70.02
    47Video Reviews70.02
    48AfterSell70.02
    49CA Customer Experience Manager (CEM)70.02
    50DictaNova60.02
    51know'N'act60.02
    52Review Camp40.01
    53Evaluat40.01
    54WEVO40.01
    55Feedback INN30.01
    56CXONCLOUD30.01
    57FastSensor30.01
    58ListenPort20.01
    59ServeSmart20.01
    60iTrust Reviews20.01

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience Management software market leaders?

    Top leaders in the category for Customer Experience Management software are Marketo Engage, Thematic, Kentico Xperience. Here, you can view a full list of Customer Experience Management tools in the market.

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    How many companies use Customer Experience Management software these days?

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    Which company has the most significant market share in the Customer Experience Management software space?

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    What are the top industries that usually use Customer Experience Management softwares?

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    Popular Comparisons

    Marketo Engage vs Thematic

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