Question 1

What are the different markets in which
        Genesys and
        Helpshift compete against each other?

Accepted Answer

Genesys and
        Helpshift compete against each other in
        the Contact Center, Communication, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Genesys
        and Helpshift compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.45%
        market share in comparison to
        Helpshift’s
        0.09%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Helpshift holds the
        23rd spot.

Question 3

How many customers are acquired by
        Genesys and
        Helpshift in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,639 customers and
        Helpshift has
        1,107 customers in the
        Contact Center
        segment. Genesys has
        4532 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Genesys and
        Helpshift has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Helpshift has more customers in United States, India and Netherlands.

Genesys Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Genesys and Helpshift

Comparing the market share of Genesys and Helpshift

Compare Genesys vs Helpshift customers by geography

Customer Movements for this month

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