Question 1

What are the different markets in which
        Zendesk and
        Helpshift compete against each other?

Accepted Answer

Zendesk and
        Helpshift compete against each other in
        the Contact Center, Instant Messaging And Chat, Customer Experience, Helpdesk Tools, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Helpshift compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.05%
        market share in comparison to
        Helpshift’s
        0.09%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Helpshift holds the
        23rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Helpshift in the
        Contact Center segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Helpshift has
        1,107 customers in the
        Contact Center
        segment. Zendesk has
        163963 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Zendesk and
        Helpshift has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Helpshift has more customers in United States, India and Netherlands.

Zendesk Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Zendesk and Helpshift

Comparing the market share of Zendesk and Helpshift

Compare Zendesk vs Helpshift customers by geography

Customer Movements for this month

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