Question 1

What are the different markets in which
        Freshworks and
        Helpshift compete against each other?

Accepted Answer

Freshworks and
        Helpshift compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Freshworks
        and Helpshift compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.68%
        market share in comparison to
        Helpshift’s
        0.09%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Helpshift holds the
        23rd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Helpshift in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,901 customers and
        Helpshift has
        1,107 customers in the
        Contact Center
        segment. Freshworks has
        32794 more customers than
        Helpshift in this category.

Question 4

What are the countries in which
        Freshworks and
        Helpshift has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Helpshift has more customers in United States, India and Netherlands.

Freshworks Vs Helpshift : In-Depth Comparison

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Comparing the customer bases of Freshworks and Helpshift

Comparing the market share of Freshworks and Helpshift

Compare Freshworks vs Helpshift customers by geography

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