Question 1

What are the different markets in which
        Genesys and
        Avaya Contact Center compete against each other?

Accepted Answer

Genesys and
        Avaya Contact Center compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR), Sales Enablement.

Question 2

How does the market share of
        Genesys
        and Avaya Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.45%
        market share in comparison to
        Avaya Contact Center’s
        0.31%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya Contact Center holds the
        12th spot.

Question 3

How many customers are acquired by
        Genesys and
        Avaya Contact Center in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,639 customers and
        Avaya Contact Center has
        3,954 customers in the
        Contact Center
        segment. Genesys has
        1685 more customers than
        Avaya Contact Center in this category.

Question 4

What are the countries in which
        Genesys and
        Avaya Contact Center has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Avaya Contact Center has more customers in United States, United Kingdom and India.

Genesys Vs Avaya Contact Center : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Genesys and Avaya Contact Center

Comparing the market share of Genesys and Avaya Contact Center

Compare Genesys vs Avaya Contact Center customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data