Shelf
Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating.
Market Share of Shelf
Current Customer(s)
33
Market Share (Est.)
0.00%
Ranking
#83
Top Competitors and Alternatives of Shelf
The top three of Shelf’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 932786 | 73.97% | Shelf vs Wix |
| Zendesk | 163252 | 12.95% | Shelf vs Zendesk |
| Freshworks | 33887 | 2.69% | Shelf vs Freshworks |
| Agile CRM | 31694 | 2.51% | Shelf vs Agile CRM |
| Salesforce Service Cloud | 14145 | 1.12% | Shelf vs Salesforce Service Cloud |
| Mitel | 8680 | 0.69% | Shelf vs Mitel |
| LiveAgent | 7304 | 0.58% | Shelf vs LiveAgent |
| Bitrix24 | 6859 | 0.54% | Shelf vs Bitrix24 |
| Genesys | 5703 | 0.45% | Shelf vs Genesys |
| Zoho Desk | 5310 | 0.42% | Shelf vs Zoho Desk |
| Wipro | 4414 | 0.35% | Shelf vs Wipro |
| Avaya Contact Center | 3965 | 0.31% | Shelf vs Avaya Contact Center |
| NICE inContact | 3528 | 0.28% | Shelf vs NICE inContact |
| PICS | 3185 | 0.25% | Shelf vs PICS |
| Genesys PureCloud | 3130 | 0.25% | Shelf vs Genesys PureCloud |
| Five9 | 3086 | 0.24% | Shelf vs Five9 |
| LogMeIn Rescue | 2644 | 0.21% | Shelf vs LogMeIn Rescue |
| Aircall | 2465 | 0.20% | Shelf vs Aircall |
| Comm100 Live Chat | 2217 | 0.18% | Shelf vs Comm100 Live Chat |
| Verint | 2207 | 0.18% | Shelf vs Verint |
Popular Comparisons
Top Competitors and Alternatives of Shelf
The top three of Shelf’s competitors in the Contact Center category are Wix with 73.97%, Zendesk with 12.95%, Freshworks with 2.69% market share.
Shelf vs Wix
Shelf vs Zendesk
Shelf vs Freshworks
Shelf vs Agile CRM
Shelf vs Salesforce Service Cloud
Shelf vs Mitel
Shelf vs LiveAgent
Shelf vs Bitrix24
Customers of Shelf
Around the world in 2024, over 33 companies have started using Shelf as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Cambium Assessment | 500 - 999 | Washington, D.C. | Washington, D.C. | United States |   |
| Shelf | 100 - 249 | Stamford | Connecticut | United States |   |
| Connecticut Innovations | 50 - 99 | New Haven | Connecticut | United States | |
| City Of Toronto | 10,000+ | Toronto | Ontario | Canada | |
| Grand Traverse Band Of Ottawa & Chippewa Indians | 1,000 - 4,999 | Traverse City | Michigan | United States | |
| CohnReznick | 1,000 - 4,999 | New York City | New York | United States | |
| WSP Global Inc. | 10,000+ | Montreal | Quebec | Canada | |
| SeedInvest | 20 - 49 | New York City | New York | United States | |
| City Of Cedar Park | 250 - 499 | Cedar Park | Texas | United States | |
| HeadLight | 50 - 99 | Seattle | Washington | United States | |
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Shelf Customers by Products and Services
The top three products and services offering customers that use Shelf for Contact Center are Cloud Services (3), Data Analytics (3), Consulting (3).
Customers
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Shelf Customers by Employee Size
The majority of Shelf's customers for the contact-center category fall in the company size of 10,000+ employees (11 companies), 1,000 - 4,999 employees (5 companies), 50 - 99 employees (5 companies).
Employee Size
Shelf Customers by Geography
The top three geographies of Shelf for contact-center are the United States with 29(87.88%), Canada with 2(6.06%), Australia with 1(3.03%) customers respectively.
Customers
Employees of Shelf
Also see other Products/Services by Shelf in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Shelf competitors?
Shelf’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Shelf competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Shelf and 40,000 other technologies on the internet. You can also compare Shelf and its feature with top competitors here : Shelf vs Wix Shelf vs Zendesk Shelf vs Freshworks.
What is Shelf customer distribution based on company size?
What is Shelf market share in the contact-center?
What are the top countries that use Shelf?
What are the top industries that use Shelf?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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