Question 1

Who are the top Avaya Contact Center competitors?

Accepted Answer

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Freshworks.

Question 2

What is Avaya Contact Center customer distribution based on
            company size?

Accepted Answer

The majority of Avaya Contact Center’s customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (692 companies). You can view a distribution chart of Avaya Contact Center customers by company size here.

Question 3

What is Avaya Contact Center market share in the
            contact-center?

Accepted Answer

Avaya Contact Center has market share of
            0.31%
            in contact-center market.
            Avaya Contact Center competes
            with 141 competitor tools in
            contact-center category. The top alternatives for
            Avaya Contact Center contact-center tool are
            Wix with
                73.94%, Zendesk with
                13.00%, Freshworks with
                2.67% market share.

Question 4

What are the top countries that use Avaya Contact Center?

Accepted Answer

Around the world in 2024, over
            3,844 companies
            have started using Avaya Contact Center as
            contact-center tool. Companies using
            Avaya Contact Center for contact-center are majorly
            from United States with
            2,118 customers.
            67.45% of Avaya Contact Center
            customers are from the United States. Other top countries
            using Avaya Contact Center are
            United Kingdom and India with 334(10.64%) and 173(5.51%) customers respectively.

Question 5

What are the top industries that use Avaya Contact Center?

Accepted Answer

Top industries that use Avaya Contact Center for
            contact-center are Cloud Services (117), Insurance (82), Asset Management (70).

Technology	Domains	Market Share (Est.)	Versus page
Wix	929540	73.94%	Avaya Contact Center vs Wix
Zendesk	163387	13.00%	Avaya Contact Center vs Zendesk
Freshworks	33607	2.67%	Avaya Contact Center vs Freshworks
Agile CRM	31715	2.52%	Avaya Contact Center vs Agile CRM
Salesforce Service Cloud	14150	1.13%	Avaya Contact Center vs Salesforce Service Cloud
Mitel	8612	0.69%	Avaya Contact Center vs Mitel
LiveAgent	7377	0.59%	Avaya Contact Center vs LiveAgent
Bitrix24	6834	0.54%	Avaya Contact Center vs Bitrix24
Genesys	5618	0.45%	Avaya Contact Center vs Genesys
Zoho Desk	5295	0.42%	Avaya Contact Center vs Zoho Desk
Wipro	4403	0.35%	Avaya Contact Center vs Wipro
NICE inContact	3495	0.28%	Avaya Contact Center vs NICE inContact
PICS	3179	0.25%	Avaya Contact Center vs PICS
Genesys PureCloud	3061	0.24%	Avaya Contact Center vs Genesys PureCloud
Five9	3057	0.24%	Avaya Contact Center vs Five9
LogMeIn Rescue	2641	0.21%	Avaya Contact Center vs LogMeIn Rescue
Aircall	2450	0.19%	Avaya Contact Center vs Aircall
Comm100 Live Chat	2209	0.18%	Avaya Contact Center vs Comm100 Live Chat
Verint	2174	0.17%	Avaya Contact Center vs Verint
Genesys Contact Center	1397	0.11%	Avaya Contact Center vs Genesys Contact Center

Customers	Employee Range	City	Region	Country
Genesys	0 - 9	West Long Branch	New Jersey	United States
Asurion LLC	10,000+	Nashville	Tennessee	United States
National Jewish Health	1,000 - 4,999	Boise	Idaho	United States
Greater Des Moines Partnership	20 - 49	Des Moines	Iowa	United States
Avaya Holdings Corp.	5,000 - 9,999	Santa Clara	California	United States
Humana, Inc.	10,000+	Louisville	Kentucky	United States
Sprinklr	1,000 - 4,999	Charleston	South Carolina	United States
Figure	500 - 999	Helena	Montana	United States
Publix Super Markets	10,000+	Lakeland	Florida	United States
The Urbandale Chamber Of Commerce	0 - 9	Urbandale	Iowa	United States

Avaya Contact Center

Market Share of Avaya Contact Center

3927

0.31%

#12

Top Competitors and Alternatives of Avaya Contact Center

Top Competitors and Alternatives of Avaya Contact Center

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Avaya Contact Center Customers by Products and Services

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Avaya Contact Center Customers by Employee Size

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