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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2026, over 29,254 companies are currently using one or more IT Service Management software. Out of these, there are 16,583 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 41.04% of market share, IBM Tivoli with 10.47% of market share, BMC Remedy ITSM with 10.09% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (1,489), Cybersecurity (1,194), Managed Services (1,189).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

41071

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2026

Over 41071 companies are using IT Service Management tools. JIRA Service Management with 41.04% market share (16857 customers), IBM Tivoli with 10.47% market share (4302 customers), BMC Remedy ITSM with 10.09% market share (4143 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

41.04%

16857

IBM Tivoli

10.47%

4302

BMC Remedy ITSM

10.09%

4143

SAP AMS

5.63%

2314

Percona

3.14%

1290

Others

29.62%

12165

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (8238 companies), 1,000 - 4,999 employees (6579 companies), 100 - 249 employees (6317 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 16583 (54.25%), United Kingdom with 2859 (9.35%), Germany with 1670 (5.46%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (1489), Cybersecurity (1194), Managed Services (1189).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	16857	41.04
2	IBM Tivoli	4302	10.47
3	BMC Remedy ITSM	4143	10.09
4	SAP AMS	2314	5.63
5	Percona	1290	3.14
6	TeamDynamix	1047	2.55
7	Numara	765	1.86
8	VMware Service Manager	700	1.70
9	EasyVista	683	1.66
10	NinjaOne	656	1.60
11	Footprints Service Desk	541	1.32
12	CA Scheduler	532	1.30
13	Incident IQ	495	1.21
14	ManageEngine Endpoint Central	484	1.18
15	Cherwell ITSM	441	1.07
16	BMC Remedy ARS	388	0.94
17	BMC Helix ITSM	380	0.93
18	CA 7	357	0.87
19	NEC corporation	356	0.87
20	BMC TrueSight	344	0.84
21	CA eHealth	342	0.83
22	Dell EMC PowerPath	334	0.81
23	ALESTRA	294	0.72
24	Halo ITSM	254	0.62
25	BMC ProactiveNet Performance Management	234	0.57
26	BMC Service Desk Express	226	0.55
27	Ivanti Service Manager	193	0.47
28	BMC Helix Remedyforce	183	0.45
29	IBS Software	150	0.37
30	Zebra Mobility DNA	130	0.32
31	ServiceNow Workplace Service Delivery	127	0.31
32	BMC Remedy Service Desk	93	0.23
33	CA Librarian	88	0.21
34	RepliWeb	80	0.19
35	HEAT Service Management	77	0.19
36	Track-It!	73	0.18
37	Microsoft Universal Print	71	0.17
38	BMC TrueSight Operations Management	68	0.17
39	Micro Focus Service Manager	66	0.16
40	ORSYP	63	0.15
41	Micro Focus Service Management Automation X (SMAX)	61	0.15
42	Aisera	59	0.14
43	iSupport Software	56	0.14
44	ServiceRocket	52	0.13
45	BMC Remedy OnDemand	51	0.12
46	Axios Systems assyst	50	0.12
47	Epicor ITSM	45	0.11
48	webMethods Insight	43	0.10
49	Alemba Service Manager	43	0.10
50	EasyVista Service Manager	42	0.10
51	CA Jobtrac	38	0.09
52	Right Click Tools	28	0.07
53	Dollar Universe Workload Automation	25	0.06
54	OpenText Service Management Automation X	25	0.06
55	Clarity SM	24	0.06
56	Hornbill Service Manager	24	0.06
57	BMC Service Impact Manager	22	0.05
58	Nutanix NX	21	0.05
59	Dell EMC HomeBase	18	0.04
60	CA Automation Point	18	0.04
61	OneCommand	15	0.04
62	Versio.io	15	0.04
63	Hornbill	13	0.03
64	BMC TrueSight Vulnerability Management	11	0.03
65	OpenText IT Operations Management	11	0.03
66	CA JCLCheck	9	0.02
67	SunView ChangeGear	8	0.02
68	Xerox Workplace Cloud	8	0.02
69	BMC TrueSight Automation for Servers	5	0.01
70	Intuitive Systems iVector	5	0.01
71	BMC TrueSight Transaction Monitor	3	0.01
72	VMware vCenter AppSpeed	2	0.00