Question 1

What are the different markets in which
        Genesys and
        Oracle TeleSales compete against each other?

Accepted Answer

Genesys and
        Oracle TeleSales compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Oracle TeleSales compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.45%
        market share in comparison to
        Oracle TeleSales’s
        0.01%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle TeleSales holds the
        50th spot.

Question 3

How many customers are acquired by
        Genesys and
        Oracle TeleSales in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,639 customers and
        Oracle TeleSales has
        174 customers in the
        Contact Center
        segment. Genesys has
        5465 more customers than
        Oracle TeleSales in this category.

Question 4

What are the countries in which
        Genesys and
        Oracle TeleSales has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Oracle TeleSales has more customers in United States, United Kingdom and United Arab Emirates.

Genesys Vs Oracle TeleSales : In-Depth Comparison

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Comparing the customer bases of Genesys and Oracle TeleSales

Comparing the market share of Genesys and Oracle TeleSales

Compare Genesys vs Oracle TeleSales customers by geography

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