Question 1

What are the different markets in which
        Zendesk and
        Oracle TeleSales compete against each other?

Accepted Answer

Zendesk and
        Oracle TeleSales compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Oracle TeleSales compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.05%
        market share in comparison to
        Oracle TeleSales’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle TeleSales holds the
        50th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Oracle TeleSales in the
        Contact Center segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Oracle TeleSales has
        174 customers in the
        Contact Center
        segment. Zendesk has
        164896 more customers than
        Oracle TeleSales in this category.

Question 4

What are the countries in which
        Zendesk and
        Oracle TeleSales has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Oracle TeleSales has more customers in United States, United Kingdom and United Arab Emirates.

Zendesk Vs Oracle TeleSales : In-Depth Comparison

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Comparing the customer bases of Zendesk and Oracle TeleSales

Comparing the market share of Zendesk and Oracle TeleSales

Compare Zendesk vs Oracle TeleSales customers by geography

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