Question 1

What are the different markets in which
        Genesys and
        Clarity Connect compete against each other?

Accepted Answer

Genesys and
        Clarity Connect compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Clarity Connect compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.45%
        market share in comparison to
        Clarity Connect’s
        0.00%.
        Since it has a better market share coverage,
        Genesys holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Clarity Connect holds the
        88th spot.

Question 3

How many customers are acquired by
        Genesys and
        Clarity Connect in the
        Contact Center segment?

Accepted Answer

Genesys has
        5,639 customers and
        Clarity Connect has
        30 customers in the
        Contact Center
        segment. Genesys has
        5609 more customers than
        Clarity Connect in this category.

Question 4

What are the countries in which
        Genesys and
        Clarity Connect has more customers?

Accepted Answer

Genesys has more customers in United States, Australia and United Kingdom.
Clarity Connect has more customers in United States, Canada and India.

Genesys Vs Clarity Connect : In-Depth Comparison

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Comparing the customer bases of Genesys and Clarity Connect

Comparing the market share of Genesys and Clarity Connect

Compare Genesys vs Clarity Connect customers by geography

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