Question 1

What are the different markets in which
        Zendesk and
        Clarity Connect compete against each other?

Accepted Answer

Zendesk and
        Clarity Connect compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Clarity Connect compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.05%
        market share in comparison to
        Clarity Connect’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Clarity Connect holds the
        88th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Clarity Connect in the
        Contact Center segment?

Accepted Answer

Zendesk has
        165,070 customers and
        Clarity Connect has
        30 customers in the
        Contact Center
        segment. Zendesk has
        165040 more customers than
        Clarity Connect in this category.

Question 4

What are the countries in which
        Zendesk and
        Clarity Connect has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Clarity Connect has more customers in United States, Canada and India.

Zendesk Vs Clarity Connect : In-Depth Comparison

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Comparing the customer bases of Zendesk and Clarity Connect

Comparing the market share of Zendesk and Clarity Connect

Compare Zendesk vs Clarity Connect customers by geography

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