Question 1

What are the different markets in which
        LiveAgent and
        InGenius compete against each other?

Accepted Answer

LiveAgent and
        InGenius compete against each other in
        the Contact Center, Contact Management, Customer Experience, Customer Success, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and InGenius compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.59%
        market share in comparison to
        InGenius’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        InGenius holds the
        60th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        InGenius in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,469 customers and
        InGenius has
        96 customers in the
        Contact Center
        segment. LiveAgent has
        7373 more customers than
        InGenius in this category.

Question 4

What are the countries in which
        LiveAgent and
        InGenius has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
InGenius has more customers in United States, Australia and Canada.

LiveAgent Vs InGenius : In-Depth Comparison

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Comparing the customer bases of LiveAgent and InGenius

Comparing the market share of LiveAgent and InGenius

Compare LiveAgent vs InGenius customers by geography

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