Question 1

What are the different markets in which
        Genesys Cloud CX and
        SmartAction compete against each other?

Accepted Answer

Genesys Cloud CX and
        SmartAction compete against each other in
        the Cloud Contact Center Software.

Question 2

How does the market share of
        Genesys Cloud CX
        and SmartAction compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Genesys Cloud CX has a
        0.61%
        market share in comparison to
        SmartAction’s
        0.19%.
        Since it has a better market share coverage,
        Genesys Cloud CX holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        SmartAction holds the
        29th spot.

Question 3

How many customers are acquired by
        Genesys Cloud CX and
        SmartAction in the
        Cloud Contact Center Software segment?

Accepted Answer

Genesys Cloud CX has
        158 customers and
        SmartAction has
        49 customers in the
        Cloud Contact Center Software
        segment. Genesys Cloud CX has
        109 more customers than
        SmartAction in this category.

Question 4

What are the countries in which
        Genesys Cloud CX and
        SmartAction has more customers?

Accepted Answer

Genesys Cloud CX has more customers in United States, India and Canada.
SmartAction has more customers in United States, India and Spain.

Genesys Cloud CX Vs SmartAction : In-Depth Comparison

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Comparing the customer bases of Genesys Cloud CX and SmartAction

Comparing the market share of Genesys Cloud CX and SmartAction

Compare Genesys Cloud CX vs SmartAction customers by geography

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