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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Experience
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Market Share of Salesforce Service Cloud

Current Customer(s)

14145

Market Share (Est.)

1.46%

Ranking

#16

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 21.21%, Zendesk with 16.84%, Intercom with 8.67% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Trustpilot20563921.21%Salesforce Service Cloud vs Trustpilot
Zendesk16325216.84%Salesforce Service Cloud vs Zendesk
Intercom840548.67%Salesforce Service Cloud vs Intercom
Adobe Marketing Cloud730087.53%Salesforce Service Cloud vs Adobe Marketing Cloud
Freshworks338873.50%Salesforce Service Cloud vs Freshworks
Qualtrics292553.02%Salesforce Service Cloud vs Qualtrics
Podium271482.80%Salesforce Service Cloud vs Podium
Campaign Monitor252812.61%Salesforce Service Cloud vs Campaign Monitor
Yotpo234332.42%Salesforce Service Cloud vs Yotpo
Adobe Commerce Cloud232652.40%Salesforce Service Cloud vs Adobe Commerce Cloud
Qualtrics Research Core220772.28%Salesforce Service Cloud vs Qualtrics Research Core
Smartlook211992.19%Salesforce Service Cloud vs Smartlook
Smile.io195002.01%Salesforce Service Cloud vs Smile.io
Zoho CRM194252.00%Salesforce Service Cloud vs Zoho CRM
Pendo153281.58%Salesforce Service Cloud vs Pendo
Pipedrive137361.42%Salesforce Service Cloud vs Pipedrive
OneAll113341.17%Salesforce Service Cloud vs OneAll
Sitecore103411.07%Salesforce Service Cloud vs Sitecore
Bazaarvoice80830.83%Salesforce Service Cloud vs Bazaarvoice
LiveAgent73040.75%Salesforce Service Cloud vs LiveAgent
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Experience category are Trustpilot with 21.21%, Zendesk with 16.84%, Intercom with 8.67% market share.

Salesforce Service Cloud vs Trustpilot

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Adobe Marketing Cloud

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Qualtrics

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Salesforce Service Cloud vs Podium

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Salesforce Service Cloud vs Campaign Monitor

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Customers of Salesforce Service Cloud

Around the world in 2024, over 14136 companies have started using Salesforce Service Cloud as Customer Experience tool.

CustomersEmployee RangeCityRegionCountrySocial Links
General Electric Company10,000+BostonMassachusettsUnited States
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Qantas Airways Limited10,000+MascotNew South WalesAustralia
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MilliporeSigma10,000+BillericaMassachusettsUnited States
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Heineken10,000+AmsterdamNorth HollandNetherlands
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NTT Data10,000+PlanoTexasUnited States
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KUKA10,000+AugsburgBavariaGermany
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Opel10,000+SheltonConnecticutUnited States
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Oracle Corporation10,000+AustinTexasUnited States
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Owens & Minor, Inc.10,000+MechanicsvilleVirginiaUnited States
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Alstom SA10,000+Saint-OuenIle-de-FranceFrance
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Experience are Salesforce (311), Consulting (245), Crm (239).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-experience category fall in the company size of 0 - 9 employees (2510 companies), 20 - 49 employees (2367 companies), 100 - 249 employees (2032 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-experience are the United States with 7918(66.14%), United Kingdom with 976(8.15%), India with 687(5.74%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Customer Engagement
Knowledge Management
Customer Experience
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Intercom. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Trustpilot Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Intercom.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-experience?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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