Question 1

What are the different markets in which
        Support.com Cloud and
        HelpSpot compete against each other?

Accepted Answer

Support.com Cloud and
        HelpSpot compete against each other in
        the Self Service Support, Customer Support Services, Help Desk And Ticketing.

Question 2

How does the market share of
        Support.com Cloud
        and HelpSpot compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Support.com Cloud has a
        1.08%
        market share in comparison to
        HelpSpot’s
        0.95%.
        Since it has a better market share coverage,
        Support.com Cloud holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        HelpSpot holds the
        11th spot.

Question 3

How many customers are acquired by
        Support.com Cloud and
        HelpSpot in the
        Self Service Support segment?

Accepted Answer

Support.com Cloud has
        96 customers and
        HelpSpot has
        84 customers in the
        Self Service Support
        segment. Support.com Cloud has
        12 more customers than
        HelpSpot in this category.

Question 4

What are the countries in which
        Support.com Cloud and
        HelpSpot has more customers?

Accepted Answer

Support.com Cloud has more customers in United States, United Kingdom and India.
HelpSpot has more customers in United States, Canada and United Kingdom.

Support.com Cloud Vs HelpSpot : In-Depth Comparison

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Comparing the customer bases of Support.com Cloud and HelpSpot

Comparing the market share of Support.com Cloud and HelpSpot

Compare Support.com Cloud vs HelpSpot customers by geography

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