Question 1

What are the different markets in which
        NICE inContact and
        SpitFire compete against each other?

Accepted Answer

NICE inContact and
        SpitFire compete against each other in
        the Predictive Dialer, Call Recording, Cloud Contact Center Software, Communication, Contact Center.

Question 2

How does the market share of
        NICE inContact
        and SpitFire compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        NICE inContact has a
        28.95%
        market share in comparison to
        SpitFire’s
        3.79%.
        Since it has a better market share coverage,
        NICE inContact holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        SpitFire holds the
        5th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        SpitFire in the
        Predictive Dialer segment?

Accepted Answer

NICE inContact has
        3,485 customers and
        SpitFire has
        456 customers in the
        Predictive Dialer
        segment. NICE inContact has
        3029 more customers than
        SpitFire in this category.

Question 4

What are the countries in which
        NICE inContact and
        SpitFire has more customers?

Accepted Answer

NICE inContact has more customers in United States, United Kingdom and Canada.
SpitFire has more customers in United States, United Kingdom and Canada.

NICE inContact Vs SpitFire : In-Depth Comparison

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Comparing the customer bases of NICE inContact and SpitFire

Comparing the market share of NICE inContact and SpitFire

Compare NICE inContact vs SpitFire customers by geography

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