Question 1

What are the different markets in which
        Salesforce Live Agent and
        Smack API compete against each other?

Accepted Answer

Salesforce Live Agent and
        Smack API compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Smack API compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.86%
        market share in comparison to
        Smack API’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Smack API holds the
        171st spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Smack API in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,005 customers and
        Smack API has
        13 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6992 more customers than
        Smack API in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Smack API has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Smack API has more customers in United States, France and Greece.

Salesforce Live Agent Vs Smack API : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Smack API

Comparing the market share of Salesforce Live Agent and Smack API

Compare Salesforce Live Agent vs Smack API customers by geography

Customer Movements for this month

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