Question 1

What are the different markets in which
        Salesforce Live Agent and
        Bontact compete against each other?

Accepted Answer

Salesforce Live Agent and
        Bontact compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Bontact compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.79%
        market share in comparison to
        Bontact’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        18th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Bontact holds the
        224th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Bontact in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,590 customers and
        Bontact has
        3 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6587 more customers than
        Bontact in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Bontact has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Bontact has more customers in Netherlands, Israel and Germany.

Salesforce Live Agent Vs Bontact : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Bontact

Comparing the market share of Salesforce Live Agent and Bontact

Compare Salesforce Live Agent vs Bontact customers by geography

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