Question 1

What are the different markets in which
        Salesforce Live Agent and
        PurpleView compete against each other?

Accepted Answer

Salesforce Live Agent and
        PurpleView compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and PurpleView compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        1.64%
        market share in comparison to
        PurpleView’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        PurpleView holds the
        229th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        PurpleView in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        10,904 customers and
        PurpleView has
        3 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        10901 more customers than
        PurpleView in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        PurpleView has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
PurpleView has more customers in Germany and Switzerland.

Salesforce Live Agent Vs PurpleView : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and PurpleView

Comparing the market share of Salesforce Live Agent and PurpleView

Compare Salesforce Live Agent vs PurpleView customers by geography

Customer Movements for this month

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