Question 1

What are the different markets in which
        Salesforce Live Agent and
        ChatID compete against each other?

Accepted Answer

Salesforce Live Agent and
        ChatID compete against each other in
        the Live Chat, Help Desk And Ticketing.

Question 2

How does the market share of
        Salesforce Live Agent
        and ChatID compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        1.65%
        market share in comparison to
        ChatID’s
        0.03%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        ChatID holds the
        94th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        ChatID in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        10,917 customers and
        ChatID has
        208 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        10709 more customers than
        ChatID in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        ChatID has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
ChatID has more customers in United States, United Kingdom and Canada.

Salesforce Live Agent Vs ChatID : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and ChatID

Comparing the market share of Salesforce Live Agent and ChatID

Compare Salesforce Live Agent vs ChatID customers by geography

Customer Movements for this month

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