Question 1

What are the different markets in which
        Salesforce Live Agent and
        Agent.ai compete against each other?

Accepted Answer

Salesforce Live Agent and
        Agent.ai compete against each other in
        the Live Chat, Customer Support Services, Help Desk And Ticketing, Mobile Customer Support.

Question 2

How does the market share of
        Salesforce Live Agent
        and Agent.ai compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        1.65%
        market share in comparison to
        Agent.ai’s
        0.06%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Agent.ai holds the
        78th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Agent.ai in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        10,917 customers and
        Agent.ai has
        376 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        10541 more customers than
        Agent.ai in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Agent.ai has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
Agent.ai has more customers in United States, United Kingdom and Japan.

Salesforce Live Agent Vs Agent.ai : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Agent.ai

Comparing the market share of Salesforce Live Agent and Agent.ai

Compare Salesforce Live Agent vs Agent.ai customers by geography

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