Question 1

What are the different markets in which
        Zendesk and
        ScreenSteps compete against each other?

Accepted Answer

Zendesk and
        ScreenSteps compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and ScreenSteps compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.04%
        market share in comparison to
        ScreenSteps’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        ScreenSteps holds the
        56th spot.

Question 3

How many customers are acquired by
        Zendesk and
        ScreenSteps in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        180,414 customers and
        ScreenSteps has
        119 customers in the
        Knowledge Management
        segment. Zendesk has
        180295 more customers than
        ScreenSteps in this category.

Question 4

What are the countries in which
        Zendesk and
        ScreenSteps has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
ScreenSteps has more customers in United States, United Kingdom and Canada.

Zendesk Vs ScreenSteps : In-Depth Comparison

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Comparing the customer bases of Zendesk and ScreenSteps

Comparing the market share of Zendesk and ScreenSteps

Compare Zendesk vs ScreenSteps customers by geography

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