Question 1

What are the different markets in which
        Zendesk and
        Planio compete against each other?

Accepted Answer

Zendesk and
        Planio compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Development Tools, Document Management.

Question 2

How does the market share of
        Zendesk
        and Planio compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.14%
        market share in comparison to
        Planio’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Planio holds the
        30th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Planio in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        188,270 customers and
        Planio has
        522 customers in the
        Knowledge Management
        segment. Zendesk has
        187748 more customers than
        Planio in this category.

Question 4

What are the countries in which
        Zendesk and
        Planio has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Planio has more customers in United States, Germany and United Kingdom.

Zendesk Vs Planio : In-Depth Comparison

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Comparing the customer bases of Zendesk and Planio

Comparing the market share of Zendesk and Planio

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