Question 1

What are the different markets in which
        Zendesk and
        IdeaScale compete against each other?

Accepted Answer

Zendesk and
        IdeaScale compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Idea Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and IdeaScale compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        12.37%
        market share in comparison to
        IdeaScale’s
        0.06%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        IdeaScale holds the
        26th spot.

Question 3

How many customers are acquired by
        Zendesk and
        IdeaScale in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        165,070 customers and
        IdeaScale has
        736 customers in the
        Knowledge Management
        segment. Zendesk has
        164334 more customers than
        IdeaScale in this category.

Question 4

What are the countries in which
        Zendesk and
        IdeaScale has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
IdeaScale has more customers in United States, United Kingdom and Canada.

Zendesk Vs IdeaScale : In-Depth Comparison

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Comparing the customer bases of Zendesk and IdeaScale

Comparing the market share of Zendesk and IdeaScale

Compare Zendesk vs IdeaScale customers by geography

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